Contents

Preface  Security overview  System description  Installation  Administration     Administration procedures        Starting the Web Administration interface        Setting up user accounts        Backing up and restoring system data        Administering alarms and messages        Administering ASAI        Administering ASG        Administering digital interfaces        Administering Disk Mirroring        Administering fax        Administering IC Integration        Administering PDS Integration        Administering the PDS/IVR Integration software        Administering the CTI DIP        Administering the JDBC database interface        Administering VoiceXML        Administering SNMP configuration        Administering network services        Administering the Web Administration interface        Installing the Web Administration SSL certificate for Internet Explorer        Administering voice equipment        Administering Two B-Channel Transfer (TBCT)        Administering speech and dial pulse recognition        Administering Proxy Text-to-Speech           Administering Proxy Text-to-Speech overview           Displaying the TTS resource status           Displaying the TTS server status           Assigning a default voice for TTS           Changing the default voice for TTS           Assigning a TTS type           Changing a TTS type           Unassigning a TTS type           Assigning a TTS server with a sapi engine           Assigning a TTS server with a Speechify or RealSpeak speech engine           Assigning a TTS server with an MRCP engine           Changing options for a TTS server           Unassigning a TTS server           Assigning a new voice to a TTS server with a Speechify or RealSpeak engine           Changing a TTS resource state           Changing a TTS server state           Changing a TTS resource port state        Administering Universal Call ID Expansion        Administering Voice over IP        Administering the voice system        Creating reports        License Configuration        Viewing licensed features        Rebooting the system        Setting up a second Network Interface Card for failover     Web Administration screens     Command-line administration  Maintenance  Troubleshooting  Application development  Tech Tours  Migration  Alarms and log messages  Glossaries  Print documents  Index