Contents

Preface  Security overview  System description  Installation  Administration     Administration procedures        Starting the Web Administration interface        Setting up user accounts        Backing up and restoring system data        Administering alarms and messages        Administering ASAI        Administering ASG        Administering digital interfaces        Administering Disk Mirroring        Administering fax        Administering IC Integration        Administering PDS Integration        Administering the PDS/IVR Integration software        Administering the CTI DIP        Administering the JDBC database interface        Administering VoiceXML        Administering SNMP configuration        Administering network services        Administering the Web Administration interface        Installing the Web Administration SSL certificate for Internet Explorer        Administering voice equipment        Administering Two B-Channel Transfer (TBCT)        Administering speech and dial pulse recognition           Administering speech and dial pulse recognition overview           Displaying speech or DPR resource status           Displaying the speech or DPR server status           Assigning a recognition type for DPR           Assigning a recognition type for WholeWord           Assigning a recognition type for a TDD modem recognition engine           Assigning a recognition type for Nuance and SpeechWorks recognition engines           Assigning a recognition type for an MRCP recognition engine           Changing the engine associated with a recognition type           Unassigning a speech or dial pulse recognition type           Assigning a speech or DPR server           Changing options for a speech or DPR server           Unassigning a speech or DPR server           Changing the speech resource state           Changing the speech server state           Changing the speech resource port state        Administering Proxy Text-to-Speech        Administering Universal Call ID Expansion        Administering Voice over IP        Administering the voice system        Creating reports        License Configuration        Viewing licensed features        Rebooting the system        Setting up a second Network Interface Card for failover     Web Administration screens     Command-line administration  Maintenance  Troubleshooting  Application development  Tech Tours  Migration  Alarms and log messages  Glossaries  Print documents  Index