License Management consists of secured licensing applications.
The below quick reference table provides a listing of Avaya's secured licensing applications:
|Product and Version||Licensing Application||Accessible by||Access Link|
|Heritage Avaya Products|
Communication Manager 6.0 and above, and other products listed on the PLDS site
|Product Licensing and Delivery System (PLDS)||Authorized Business Partners;|
|Heritage Avaya Products.|
Communication Manager 5.2.x and earlier
|Remote Feature Activation (RFA)||Authorized Business Partners;|
Certified Avaya Associates
|Legacy Nortel Products referenced on the KRS site||Keycode Retrieval System (KRS)||Authorized Business Partners;|
|IP Office Products|
(Small and Medium Enterprise Communications)
|Avaya Direct International (ADI)||Authorized Business Partners;|
|Data Products||Data Networking Products Electronic Licensing||Authorized Business Partners;|
|Octel Message Servers|
(Models: 200, 250, 300 and 350)
|Octel Access||Authorized Business Partners;|
|Octel Access Overview and License Key Display|
The PLDS application is used to create and manage software licenses and download files, download core software images and software updates provided by an active service agreement or warranty, and execute paid and pre-paid software upgrades. The PLDS application is available to authorized Business Partners, end-customers and Avaya Associates.
Refer to the PLDS site link below for a listing of products that have licenses managed in PLDS. All other Avaya product licenses are managed in RFA, unless otherwise noted.
Request access by selecting the "Role" that is associated with the type of access you need in the application.
The "PLDS User" role will automatically be added to your profile.
See Helpful Information for documentation on PLDS.
Avaya Associates can request PLDS access via ITSS.
To be eligible for global moves, licenses must be at the latest available release as of the policy announcement date. Existing move polices will continue to apply for licenses that are not eligible for global portability. All other standard terms and conditions that govern the existing move policy will continue to apply (i.e., like-for-like release, like-for-like or better maintenance coverage, etc.).
Distributors and Channel Partners are obligated to inform Avaya of all license entitlement moves. Minimal license entitlement move details should include:
These details should be e-mailed to the appropriate Avaya theatre contact, along with the supporting Distributor purchase authorization, to ensure the "To" location support contract reflects the addition of the moved licenses.
For additional information, please select one of the following links for the applicable Avaya Global License Portability Process:
The RFA application is used by Avaya Business Partners and certified Avaya associates to create license files for some heritage Avaya products. All going forward products with license management requirements will be placed in PLDS.
See Helpful Information for related documentation regarding RFA.
KRS is a web-based tool for authorized Avaya Partners, Resellers, Distributors and Associates to retrieve and generate software key code licenses for Avaya Nortel Enterprise Solutions (NES) products.
Users must have an Avaya Access registration profile to access the KRS application.
To register, please review the information on the Avaya Access web page. This site contains information on how to:
To create a profile:
Refer to the Avaya Support web site for information on using web support tools, as well as options for contacting Avaya. An Avaya Access account is required to access all protected tools, including the KRS Web site.
To request access to KRS go to: http://www.avaya.com/uae and select "KRS".
See Helpful Information for related documentation regarding KRS.
The ADI application is used by authorized Distributors, authorized Business Partners and Avaya Customer Care and Tier 3 support associates to create licenses for Small and Medium Enterprise Communications (SMEC) products, specifically IP office products. This application also supports maintenance capability to download and swap INDeX licenses.
See Helpful Information for related documentation regarding ADI.
This application is used by authorized Business Partners, end-customers and Avaya Associates to retrieve and activate license entitlements and software features for Data Networking Products.
See Helpful Information for related documentation regarding Data Products Electronic Licensing.
This application is used by authorized Business Partners, end-customers and Avaya Associates tp display ordered license keys for Octel 200, 250, 300 and 350 models.
See Helpful Information for related documentation regarding Octel Access.
You are now leaving Avaya Support and entering the Avaya Learning website.Continue
This functionality is only available to customers and partners who are logged in. Please sign in now or Register using the Register Now! Link
A good query consists of three things:
Enclose exact words or phrases in double quotes. Include plus (+) to require words, minus (--) to exclude words, and OR between words. i.e. forwarding OR coverage + "all calls"-- remote
Don't include "special" characters in your search (i.e. &, <, >, *, $, / ,\, ....)
The more exact the phrases are to the actual title or string of text in a document, the better the results
Welcome to the Avaya Support Website.
Engage with the Avaya Service Community by visiting the Support Forums.
Videos and Tips on using the Avaya Support Website can be found here.
To find Support by Product, use the "Products" short-cut at the top of each page, and select your product and release. Here you will find the latest Product and Support Notices, the latest and top documentation, latest downloads, and the Top Solutions that agents are using to close customer tickets.
Login and leverage Ask Ava to get easy access to known solutions to your problems and to engage Avaya Live Agents through Web Chat. We are set up for collaborating with you with screen sharing and Web Talk.Close