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License Management

License Management consists of secured licensing applications.


The below quick reference table provides a listing of Avaya's secured licensing applications:

Product and Version
Licensing Application
Accessible by
Access Link
Heritage Avaya Products
Communication Manager 6.0 and above, and other products listed on the PLDS site
Product Licensing and Delivery System (PLDS)Authorized Business Partners;
Avaya end-customers;
Avaya Associates
Heritage Avaya Products.
Communication Manager 5.2.x and earlier
Remote Feature Activation (RFA)Authorized Business Partners;
Certified Avaya Associates
Legacy Nortel Products referenced on the KRS siteKeycode Retrieval System (KRS)Authorized Business Partners;
Avaya Associates
IP Office Products
(Small and Medium Enterprise Communications)
Avaya Direct International (ADI)Authorized Business Partners;
Avaya Associates
Data ProductsData Networking Products Electronic LicensingAuthorized Business Partners;
Avaya end-customers;
Avaya Associates
Octel Message Servers
(Models: 200, 250, 300 and 350)
Octel AccessAuthorized Business Partners;
Avaya end-customers;
Avaya Associates
Octel Access Overview and License Key Display

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Product Licensing and Delivery System (PLDS)

The PLDS application is used to create and manage software licenses and download files, download core software images and software updates provided by an active service agreement or warranty, and execute paid and pre-paid software upgrades. The PLDS application is available to authorized Business Partners, Customers and Avaya Associates.

Refer to the PLDS site link for a listing of products that have licenses managed in PLDS. All other Avaya product licenses are managed in RFA, unless otherwise noted.

Avaya Partners and Customers

Request PLDS access by selecting the "Role" that is associated with the type of access you need in the application.

  • To access your Avaya Access Profile, login to SSO by going to
  • From your Profile Toolbox, select "View/Request Roles"
  • If the box next to PLDS User is not checked, please check that box and click "Save"

The "PLDS User" role will automatically be added to your profile and you will be set up with the appropriate PLDS access for your company.

NOTE: Avaya Associates can request PLDS access via ITSS.

See Helpful Information for documentation on PLDS.

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Global License Portability (Avaya Products)

To be eligible for global moves, licenses must be at the latest available release as of the policy announcement date. Existing move polices will continue to apply for licenses that are not eligible for global portability. All other standard terms and conditions that govern the existing move policy will continue to apply (i.e., like-for-like release, like-for-like or better maintenance coverage, etc.).

Distributors and Channel Partners are obligated to inform Avaya of all license entitlement moves. Minimal license entitlement move details should include:

  • End-Customer name and Sold To number
  • "From" Distributor
  • "From" Channel Partner
  • "To" Distributor (if different)
  • "To" Channel Partner (if different)
  • Quantity and type of licenses moved
  • Support contract details on "To" and "From" location
  • Contact name/email for questions

These details should be e-mailed to the appropriate Avaya theatre contact, along with the supporting Distributor purchase authorization, to ensure the "To" location support contract reflects the addition of the moved licenses.

Americas International -
Asia Pacific -

For additional information, please select one of the following links for the applicable Avaya Global License Portability Process:

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Remote Feature Activation (RFA)

The RFA application is used by Avaya Business Partners and certified Avaya associates to create license files for some heritage Avaya products. All going forward products with license management requirements will be placed in PLDS.

See Helpful Information for related documentation regarding RFA.

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Keycode Retrieval System (KRS)

KRS is a web-based tool for authorized Avaya Partners, Resellers, Distributors and Associates to retrieve and generate software key code licenses for Avaya Nortel Enterprise Solutions (NES) products.

Users must have an Avaya Access registration profile to access the KRS application.

To register, please review the information on the Avaya Access web page. This site contains information on how to:

  • Obtain access
  • Change a password
  • Associate yourself with your Link ID or your Sold To
  • Access other self-service support information
  • Review Avaya Access frequently asked questions (FAQs)

To create a profile:

Refer to the Avaya Support web site for information on using web support tools, as well as options for contacting Avaya. An Avaya Access account is required to access all protected tools, including the KRS Web site.

To request access to KRS go to: and select "KRS".

See Helpful Information for related documentation regarding KRS.

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Avaya Direct International (ADI)

The ADI application is used by authorized Distributors, authorized Business Partners and Avaya Customer Care and Tier 3 support associates to create licenses for Small and Medium Enterprise Communications (SMEC) products, specifically IP office products. This application also supports maintenance capability to download and swap INDeX licenses.

See Helpful Information for related documentation regarding ADI.

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Data Products Electronic Licensing

This application is used by authorized Business Partners, end-customers and Avaya Associates to retrieve and activate license entitlements and software features for Data Networking Products.

See Helpful Information for related documentation regarding Data Products Electronic Licensing.

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Octel Access

This application is used by authorized Business Partners, end-customers and Avaya Associates tp display ordered license keys for Octel 200, 250, 300 and 350 models.

See Helpful Information for related documentation regarding Octel Access.

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