javax.telephony.callcenter.events
Interface ACDAddrUnknownEv

All Superinterfaces:

ACDAddrEv, AddrEv, CallCentEv, Ev

public interface ACDAddrUnknownEv

extends ACDAddrEv

The ACDAddrUnknownEv interface indicates that an Agent has moved into the Agent.UNKNOWN state. This interface extends the ACDAddrEv interface and is reported via the ACDAddressObserver interface for the ACDAddress associated with the Agent.

This interface defines no additional methods.

Avaya is providing its backward-compatible Observer model implementation in this release; in the specification this interface is deprecated as of JTAPI 1.4, replaced by ACDAddressEvent

See Also:

Terminal, TerminalObserver, Agent, ACDAddressObserver, ACDAddrEv

Field Summary

static int

ID Event id

Fields inherited from interface javax.telephony.callcenter.events.CallCentEv

CAUSE_NO_AVAILABLE_AGENTS

Fields inherited from interface javax.telephony.events.Ev

CAUSE_CALL_CANCELLED, CAUSE_DEST_NOT_OBTAINABLE, CAUSE_INCOMPATIBLE_DESTINATION, CAUSE_LOCKOUT, CAUSE_NETWORK_CONGESTION, CAUSE_NETWORK_NOT_OBTAINABLE, CAUSE_NEW_CALL, CAUSE_NORMAL, CAUSE_RESOURCES_NOT_AVAILABLE, CAUSE_SNAPSHOT, CAUSE_UNKNOWN, META_CALL_ADDITIONAL_PARTY, META_CALL_ENDING, META_CALL_MERGING, META_CALL_PROGRESS, META_CALL_REMOVING_PARTY, META_CALL_STARTING, META_CALL_TRANSFERRING, META_SNAPSHOT, META_UNKNOWN

Methods inherited from interface javax.telephony.callcenter.events.ACDAddrEv

getAgent, getAgentAddress, getAgentTerminal, getState, getTrunks

Methods inherited from interface javax.telephony.callcenter.events.CallCentEv

getCallCenterCause

Methods inherited from interface javax.telephony.events.Ev

getCause, getID, getMetaCode, getObserved, isNewMetaEvent

Methods inherited from interface javax.telephony.events.AddrEv

getAddress

Field Detail

ID

public static final int ID

Event id

See Also:

Constant Field Values