|
||||||||||
PREV CLASS NEXT CLASS | FRAMES NO FRAMES | |||||||||
SUMMARY: NESTED | FIELD | CONSTR | METHOD | DETAIL: FIELD | CONSTR | METHOD |
The CallCentEv
interface is the base event interface for all
call center package events. This interface extends the core Ev
interface. All call center package events must extend this interface.
This interface contains a single method getCallCenterCause()
which returns the call center package-specific cause value for the event.
The call center package defines the following interfaces which directly
extend this interface: ACDAddrEv
, AgentTermEv
,
and CallCenterCallEv
.
Avaya is providing its backward-compatible Observer model implementation in this release; in the specification this interface is deprecated as of JTAPI 1.4, replaced by CallCenterEvent
Ev
,
ACDAddrEv
,
AgentTermEv
,
CallCentCallEv
Field Summary | |
static int |
CAUSE_NO_AVAILABLE_AGENTS
This cause indicates no agents were available to handle the call. |
Method Summary | |
int |
getCallCenterCause()
Returns the call center package cause value for this event. |
Methods inherited from interface javax.telephony.events.Ev |
getCause, getID, getMetaCode, getObserved, isNewMetaEvent |
Field Detail |
public static final int CAUSE_NO_AVAILABLE_AGENTS
Method Detail |
public int getCallCenterCause()
Ev.CAUSE_NORMAL
constant or the
Ev.CAUSE_UNKNOWN
constant.
|
||||||||||
PREV CLASS NEXT CLASS | FRAMES NO FRAMES | |||||||||
SUMMARY: NESTED | FIELD | CONSTR | METHOD | DETAIL: FIELD | CONSTR | METHOD |