Package javax.telephony.callcenter.events

The JTAPI Call Center Events package defines the call center specific event transitions.

See:
Description

Interface Summary

ACDAddrBusyEv	The ACDAddrBusyEv interface indicates that an Agent has moved into the Agent.BUSY state.
ACDAddrEv	The ACDAddrEv interfaces is the base event for all events pertaining to the ACDAddress interface.
ACDAddrLoggedOffEv	The ACDAddrLoggedOffEv interface indicates that an Agent has moved into the Agent.LOG_OFF state.
ACDAddrLoggedOnEv	The ACDAddrLoggedOnEv interface indicates that an Agent has moved into the Agent.LOG_ON state.
ACDAddrNotReadyEv	The ACDAddrNotReadyEv interface indicates that an Agent has moved into the Agent.NOT_READY state.
ACDAddrReadyEv	The ACDAddrReadyEv interface indicates that an Agent has moved into the Agent.READY state.
ACDAddrUnknownEv	The ACDAddrUnknownEv interface indicates that an Agent has moved into the Agent.UNKNOWN state.
ACDAddrWorkNotReadyEv	The ACDAddrWorkNotReadyEv interface indicates that an Agent has moved into the Agent.WORK_NOT_READY state.
ACDAddrWorkReadyEv	The ACDAddrWorkReadyEv interface indicates that an Agent has moved into the Agent.WORK_READY state.
AgentTermBusyEv	The AgentTermBusyEv interface indicates that an Agent has moved into the Agent.BUSY state.
AgentTermEv	The AgentTermEv interfaces is the base event for all events pertaining to the AgentTerminal interface.
AgentTermLoggedOffEv	The AgentTermLoggedOffEv interface indicates that an Agent has moved into the Agent.LOG_OFF state.
AgentTermLoggedOnEv	The AgentTermLoggedOnEv interface indicates that an Agent has moved into the Agent.LOG_IN state.
AgentTermNotReadyEv	The AgentTermNotReadyEv interface indicates that an Agent has moved into the Agent.NOT_READY state.
AgentTermReadyEv	The AgentTermReadyEv interface indicates that an Agent has moved into the Agent.READY state.
AgentTermUnknownEv	The AgentTermUnknownEv interface indicates that an Agent has moved into the Agent.UNKNOWN state.
AgentTermWorkNotReadyEv	The AgentTermWorkNotReadyEv interface indicates that an Agent has moved into the Agent.WORK_NOT_READY state.
AgentTermWorkReadyEv	The AgentTermWorkReadyEv interface indicates that an Agent has moved into the Agent.WORK_READY state.
CallCentCallAppDataEv	The CallCentCallAppDataEv event interfaces indicates that the application data associated with the Call has changed.
CallCentCallEv	The CallCentCallEv interface is the base event interface for all call center package Call-related events.
CallCentConnEv	The CallCentConnEv is the base event interface for all call center Connection events.
CallCentConnInProgressEv	The CallCentConnInProgressEv indicates that the Connection has moved into the Connection.INPROGRESS state.
CallCentEv	The CallCentEv interface is the base event interface for all call center package events.
CallCentTrunkEv	The CallCentTrunkEv interface is the base event interface for all CallCenterTrunk-related events in the call center package.
CallCentTrunkInvalidEv	The CallCentTrunkInvalidEv interface indicates that a Trunk has moved into the CallCenterTrunk.INVALID_TRUNK state.
CallCentTrunkValidEv	The CallCentTrunkValidEv interface indicates that a Trunk has moved into the CallCenterTrunk.VALID_TRUNK state.
ReRouteEvent	The ReRouteEvent event interface indicates the RouteSession interface has moved into the RouteSession.RE_ROUTE state and the Provider is requesting the application select another route for a Call.
RouteCallbackEndedEvent	The RouteCallbackEndedEvent event interface indicates the RouteSession interface has moved into the RouteSession.ROUTE_CALLBACK_ENDED state and the registration of a routing callback has ended.
RouteEndEvent	The RouteEndEvent event interface indicates the RouteSession interface has moved into the RouteSession.ROUTE_END state and the routing of the Call has terminated.
RouteEvent	The RouteEvent event interface indicates the RouteSession interface has moved into the RouteSession.ROUTE state and the Provider is requesting the application route a Call.
RouteSessionEvent	The RouteSessionEvent interface is the base event interface for all events pertaining to the RouteSession interface.
RouteUsedEvent	The RouteUsedEvent event interface indicates the RouteSession interface has moved into the RouteSession.ROUTE_USED state and the Call has terminated at a destination as a result of routing by the application.

Package javax.telephony.callcenter.events Description

The JTAPI Call Center Events package defines the call center specific event transitions.