javax.telephony.callcenter.events
Interface AgentTermUnknownEv

All Superinterfaces:
AgentTermEv, CallCentEv, Ev, TermEv

public interface AgentTermUnknownEv
extends AgentTermEv

The AgentTermUnknownEv interface indicates that an Agent has moved into the Agent.UNKNOWN state. This interface extends the AgentTermEv interface and is reported via the AgentTerminalObserver interface for the Terminal associated with the Agent.

This interface defines no additional methods.

Avaya is providing its backward-compatible Observer model implementation in this release; in the specification this interface is deprecated as of JTAPI 1.4, replaced by AgentTerminalEvent

See Also:
Terminal, TerminalObserver, Agent, AgentTerminalObserver, AgentTermEv

Field Summary
static int ID
          Event id
 
Fields inherited from interface javax.telephony.callcenter.events.CallCentEv
CAUSE_NO_AVAILABLE_AGENTS
 
Fields inherited from interface javax.telephony.events.Ev
CAUSE_CALL_CANCELLED, CAUSE_DEST_NOT_OBTAINABLE, CAUSE_INCOMPATIBLE_DESTINATION, CAUSE_LOCKOUT, CAUSE_NETWORK_CONGESTION, CAUSE_NETWORK_NOT_OBTAINABLE, CAUSE_NEW_CALL, CAUSE_NORMAL, CAUSE_RESOURCES_NOT_AVAILABLE, CAUSE_SNAPSHOT, CAUSE_UNKNOWN, META_CALL_ADDITIONAL_PARTY, META_CALL_ENDING, META_CALL_MERGING, META_CALL_PROGRESS, META_CALL_REMOVING_PARTY, META_CALL_STARTING, META_CALL_TRANSFERRING, META_SNAPSHOT, META_UNKNOWN
 
Methods inherited from interface javax.telephony.callcenter.events.AgentTermEv
getACDAddress, getAgent, getAgentAddress, getAgentID, getState
 
Methods inherited from interface javax.telephony.callcenter.events.CallCentEv
getCallCenterCause
 
Methods inherited from interface javax.telephony.events.Ev
getCause, getID, getMetaCode, getObserved, isNewMetaEvent
 
Methods inherited from interface javax.telephony.events.TermEv
getTerminal
 

Field Detail

ID

public static final int ID
Event id

See Also:
Constant Field Values


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