Contents

Introduction  System description  Features  Installation  Administration  Maintenance  Troubleshooting  Tech Tours  Application development  Reference  Printing the Help sections  Glossary  Basic telecommunications terms       adaptive differential pulse code modulation       administration       alphanumeric       American Standard Code for Information Interchange       analog       asynchronous communication       asynchronous data unit       asynchronous event       asynchronous transmission       automatic call distributor       automatic number identification       back up       backup       basic input/output system (BIOS)       batch file       baud       baud rate       bearer channel       binary digit       binary synchronous communications       bit       bits per second       blind transfer protocol       boot       boot code       bps       buffer       built-in self-test       byte       call classification analysis       call progress tones       called party number       card cage       caution       central office       central processing unit       channel associated signaling       channel bank       circuit card upgrade       clear to send       cluster controller       code excited linear prediction       command       complementary metal oxide semiconductor RAM       configuration       configuration management       connect and disconnect (C and D) tones       connected digits       controller circuit card       coresidency       crash       cron job       Customer Relationship Management       danger       data       data communications equipment       data terminal equipment       data terminal ready       database       database field       database record       database table       D-channel       debug       default       diagnose       dial pulse recognition       dialed number identification service       digital       direct memory access       directory       dual tone multi-frequency       dump space       dynamic random access memory (DRAM)       Ear and Mouth       EIA interface       electrostatic discharge       emulator       Enhanced Serial Data Interface       Enterprise Communications Server       Error Correcting Mode       error message       errors       Ethernet       event       event counter       field       file       file system       file transfer       filename       firmware       format       frame       function key       functionality       hard disk drive (HDD)       hardware       hardware upgrade       header       hertz       host computer       I/O address       I2C bus       idle code       industry standard architecture       initialization       input       Integrated Services Digital Network (ISDN)       interface       interrupt       interrupt request       keyboard mapping       keyword spotting       line code       line side E1       line side T1       local area network       local database       logdaemon       Logger       logging on/off       logical unit       magnetic peripherals       masked event       megabyte       menu       mirroring       Modified Modified READ       multifrequency       multithreaded application       nonindexed table       nonmasked event       null value       option       ORACLE       payload       peripheral (device)       peripheral component interconnect       permanent process       phoneme       phrase       platform migration       platform upgrade       pluggable       poll       polling       Primary Rate Interface       private branch exchange       processor       pseudo driver       pulse code modulation       read-only memory       Real Time Conferencing Protocol       Real-time Transport Protocol       record       recovery       remote database       restore       restore application       reuse       roll back       rollback segment       scan line       screen pop       single inline memory modules       single-threaded application       small computer system interface       software       software upgrade       string       structured query language       switch       switch hook       switch hook flash       switch network       synchronous communication       T.37       table       tag image file format       talkoff       target system       ThickNet       ThinNet       time-division multiplex       tip/ring       token ring       traffic       trailer       transient process       troubleshooting       trunk       UNIX operating system       UNIX shell       upgrade scenario       usability       User Datagram Protocol       vi editor       VoiceXML       warning       wink signal  Acronyms and abbreviations  Index