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Reports

Overview of Reports

The Intuity AUDIX Release 5 system collects information that depicts how the system is being used, including data about features, subscribers, communities, data port loads, and remote messaging traffic. This information is displayed in real-time, dynamic report windows, in alarm logs and administrator's logs, and in AUDIX traffic reports.

Alarm logs and administrator's logs record events that are useful for preventive maintenance, diagnosing problems and troubleshooting the system, and for spotting trends or estimating future needs. Dynamic windows allow you to watch real-time traffic in the AUDIX system. The table for Intuity AUDIX Traffic Reports contains a list of available reports.

Who Should Read This Section

Read this section if you are the AUDIX system administrator responsible for the configuration and maintenance of an Intuity AUDIX Release 5 system.

The procedures in this section assume you know basic Avaya Intuity commands and navigation, such as logging in and out of the system, the difference between the vm and sa logins, command prompt function and usage, and how to move from field to field within a screen or window. If you are not familiar with Intuity AUDIX system basics, read Getting Started before you continue.

Information in This Section

This section has the following information:

The Administrator's Log

The system warns you of potential administrative problems by displaying an administrative alert message (Alarms: A) on the AUDIX Administration status line when it logs an administration event. Check the status line at the top of the AUDIX Command Prompt screen at least once a day. If you observe such a message, access the administrator's log to view current error messages and a description for each problem.

The Administrator's Log identifies system events. These events include problems that you should correct. Some events directly affect message processing, such as full subscriber mailboxes and undeliverable messages.

When you see Alarms: A on the AUDIX Administration status line, you should view the administrator's log. To view the administrator's log:

  1. Start at the Avaya Intuity Main Menu and select: 

    2. AUDIX Administration

    The system displays the AUDIX Command Prompt Screen.

  2. At the enter command: prompt, enter display administrators-log

    3. The system displays the Administrator's Log Screen; Specifying Information for a Report.

  3. Complete the fields on this screen using the information in the table for Field Definitions: Administrator's Log Screen.
  4. Press F3 (Enter) to start the report.

    5. When the system gathers the information you specified, it displays the report as illustrated in Administrator's Log Screen; Report Results.

    The table for Field Definitions: Administrator's Log Screen; Report Results details the fields on this display-only screen.

  5. Use F8 (PrevPage) and F7 (NextPage) to view the pages of the report.
  6. Examine the displayed events.

    7. Events, alarms, and their associated repair procedures are described in Alarms and Events.

  7. If a displayed event calls for repair, take whatever corrective action is necessary.
  8. Press F1 (Cancel) to return to the command line.
  9. Enter exit or another administrative command at the enter command: prompt.

The Activity Log

The Activity Log is an administrative tool useful for investigating reported problems with message delivery and the operation of the message waiting indicator (MWI). The Activity Log maintains a history of the activity on the Avaya Intuity system. You can use this log to track a specific subscriber's activity by extension and time, and you can often resolve reported problems by observing the Activity Log before filing a trouble report.

Setting Activity Log Data Collection Options

Use the System Parameters Activity Log screen to set up the Activity Log. You can set the following log options:

To set Activity Log options:

  1. Start at the Avaya Intuity Main Menu and select: 

    2. AUDIX Administration

    The system displays the AUDIX Command Prompt Screen.

  2. At the enter command: prompt, enter change systemparameters activitylog

    3. The system displays the System-Parameters Activity-Log Screen; Setting Activity Log Options.

  3. Complete the fields on this screen using the information in the table for Field Definitions: System-Parameters Activity-Log Screen.
  4. To run an Activity Log report, see Running an Activity Log Report.

Understanding Log Entries

The Activity Log shows activity information for a selected subscriber. Events are listed in chronological order (oldest first) beginning with the specified date and time. Before running this report, you must first instruct the system to collect activity data, as described in Setting Activity Log Data Collection Options.

Received Entries

A received entry is made in the Activity Log each time a message is delivered into a subscriber's mailbox. Note that a message with multiple recipients generates a received entry for each recipient. The message may be one of the following:

Scheduled Entries

A scheduled entry is made in the Activity Log each time a message is scheduled for delivery. Only one scheduled entry is made for a message regardless of the number of recipients. The message may be one of the following:

Running an Activity Log Report

To run an Activity Log report:

  1. Start at the Avaya Intuity Main Menu and select: 

    2. AUDIX Administration

    The system displays the AUDIX Command Prompt Screen.

  2. At the enter command: prompt, enter display activitylog extension where extension is the 3digit to 10digit extension of the subscriber whose activity log is to be displayed.

    3. The system displays the Activity-Log Report Screen; Specifying Log Information for the Report.
     

    Note: This report can take several minutes to run depending on the system load and the size of the log file.

  3. Press F3 (Enter) to start the report.

    4. When the system gathers the information you specified, it displays the Activity-Log Report Screen; Report Results. The table for Field Definitions: Activity-Log Report Screen, Report Results details the fields on this display-only screen.

  4. Press F1 (Cancel) to return the cursor to the command line.
  5. Enter exit or another administrative command at the enter command: prompt.

The Alarm Log

The alarm log contains descriptions of all significant problems detected by the system. The alarm log contains active alarms and resolved alarms. Resolved alarms are alarms that were corrected either automatically or by repair procedures. To view a list of potential alarms, see Alarms and Events.

Viewing the Alarm Log

To view the Alarm Log:

  1. Start at the Avaya Intuity Main Menu and select: 

    2. Customer/Services Administration
    	Log Administration
    		Alarm Log

    The system displays the Alarm Log Display Window; Specifying Alarm Information for the Report.

  2. Enter A (active) or R (resolved) in the Alarm Type: field.
  3. If you want to display a specific alarm level, enter y in the corresponding alarm level field: Major, Minor, and/or Warning.
  4. If you want to display a date other than the current date, enter that day (in the format mm/dd/yy), in the Start Date: field.
  5. VM (voice mail) - in the Application: field. This includes AUDIX, fax mail, and email events.
     

    Note: There are other alarm event types that can be entered here. See the table for Field Definitions: Alarm Report Screen for more information.

  6. You can also enter resource type, location, and/or alarm code to select specific alarms, but these fields are not required.
  7. Press F3 (Save) to display the report.
  8. Examine the displayed events.

    9. Events, alarms, and their associated repair procedures are described in Alarms and Events.

  9. If a displayed event calls for repair, take whatever corrective action is necessary.
  10. Press F6 (Cancel) to return to the command line.
  11. Enter exit or another administrative command at the enter command: prompt.

Displaying the Alarm Report

The alarm report lists active or resolved Avaya Intuity system alarms. The most severe alarms are always listed first since these are most often the cause of the problem.

To display the alarm report:

  1. Start at the Avaya Intuity Main Menu and select: 

    2. AUDIX Administration

    The system displays the AUDIX Command Prompt Screen.

  2. At the enter command: prompt, enter display alarms

    3. The system displays the Alarm Report Screen; Specifying Alarm Information for the Report.
     

    Note: You enter values on this screen regarding the type of alarm information you want the system to gather. The first time this report is used after a restart or reboot, the fields on the this screen are blank. Subsequently, each field on this screen is populated with the value entered the last time the screen was used.

  3. Complete the fields on this screen using the information in the table for Field Definitions: Alarm Report Screen.
  4. Press F3 (Enter) to start the report.

    5. When the system gathers the information you specified, it displays the Alarm Report Screen; Report Results.

    The table for Field Definitions: Alarm Report Screen, Report Results details the fields on this display-only screen.

  5. Press F1 (Cancel) to return the cursor to the command line.
  6. Enter exit or another administrative command at the enter command: prompt.

The Administrator's History Log

The Administrator's History Log identifies administrative events that occur on your system. These events include information about any changes to your system, such as logins, command line entries, reports that were run, or changes to software.

To view the Administrator's History Log:

  1. Start at the Avaya Intuity Main Menu and select: 

    2. AUDIX Administration

    The system displays the AUDIX Command Prompt Screen.

  2. At the enter command: prompt, enter display history

    3. The system displays the Administrator's History Log Screen; Specifying Information for a Report.

  3. Complete the fields on this screen using the information in the table for Field Definitions: Administrator's History Log Screen.
  4. Press F3 (Enter) to start the report.

    5. When the system gathers the information you specified, it displays the report as illustrated in Administrator's History Log Screen; Report Results.

    The table for Field Definitions: Administrator's History Log Screen; Report Results details the fields on this display-only screen.

  5. Use F8 (PrevPage) and F7 (NextPage) to view the pages of the report.
  6. Press F1 (Cancel) to return to the command line.
  7. Enter exit or another administrative command at the enter command: prompt.

Overview of Traffic Reports

AUDIX traffic reports serve several purposes. They help:

AUDIX traffic reports also provide the following information about outcalling ports, subscriber traffic, and feature traffic that help you evaluate system efficiency.

If you are using the AMIS analog networking feature. AMIS analog messages are included in the following statistics provided on traffic reports:

Archiving Traffic Reports

If you print AUDIX traffic reports on a regular basis and file them sequentially by date, they can provide an ongoing audit and historical reference of your AUDIX system. These reports can be useful for analyzing trends and tracking system performance over a period of time. Since traffic records collected for a specific day, hour, or month are retained on the system only for a limited number of days, hours, or months, it is imperative that you run and print the reports on a regular schedule to ensure that you maintain a complete record from one reporting period to the next. See Data Retention Requirements for more information about how long the system retains traffic records.

Printing Traffic Reports

To print the contents of any AUDIX administration screen accessed with the list or display command, type the word print before the command. For example, to print the Alarm Log report, type print display alarm in the command line. The system displays the report and prints it at the same time.


 

Note: You must have a system printer enabled and available to print screens and reports. If you do not, the print queue fills up with print jobs that cannot be processed. This can slow down system performance.

Listing of Intuity AUDIX Traffic Reports

Each application on the Intuity AUDIX system provides its own set of reports for tracking data relevant and specific to the application itself. The following table lists each traffic report and its purpose. To see more information about a particular table, click the procedure link.


 
Table: Intuity AUDIX Traffic Reports
Report
Purpose
Procedure Link
Intuity AUDIX Messaging and AMIS Analog Networking
Community Traffic (Hourly/Daily)
Displays the number of messages sent and received by each community.
Community Daily Traffic Report or Community Hourly Traffic Report
Feature Traffic (Hourly/Daily)
Displays traffic information by feature: voice mail and call answer.
Feature Daily Traffic Report or Feature Hourly Traffic Report
Load Traffic (Hourly/Daily)
Displays the number of calls handled by each active port within a reporting period.
Load Daily Traffic Report or Load Hourly Traffic Report
Special Features Traffic
(Hourly/Daily)
Displays the outcalling traffic information. This includes information on outcalling, message delivery, and AMIS analog networking.
Special Features Daily Traffic Report or Special Features Hourly Traffic Report
Subscriber Traffic (Daily/Monthly)
Displays traffic information about a specific subscriber.
Subscriber Daily Traffic Report or Subscriber Monthly Traffic Report
Traffic Snapshot (Daily/Monthly)
Displays the incoming and outgoing traffic information for local and remote machines.
Traffic Snapshot Daily Report or Traffic Snapshot Monthly Report
Intuity AUDIX Digital Networking
Network Load Traffic
(Hourly/Daily)
Displays the number of calls handled by each active Intuity AUDIX Digital Networking port within a reporting period.
Network Load Daily Traffic Report or Network Load Hourly Traffic Report
Remote Messages Traffic
(Monthly/Daily)
Displays up to 13 month's worth of information about the traffic load between a local AUDIX and a specified remote AUDIX machine.
Remote Messages Daily Traffic Report or Remote Messages Monthly Traffic Report

Preparing the System for Traffic Reports

Before you can run a report, you must define the reporting features and requirements. The AUDIX system gathers data according to the requirements you set.

Activating the Collection of Traffic Data

You must tell the AUDIX system to start collecting traffic data before the system can format that data into a report. Reports can be produced for the current day or hour. Therefore, you can start running traffic reports almost as soon as traffic collection is activated. However, data for the full range of reporting periods (such as 192 hours, 8 days, or 13 months, depending on the report) is not available until that many hour's, day's, or month's worth of traffic data has been collected.

To activate traffic collection for the system and to define the prime time hours for collection:

  1. Start at the Avaya Intuity Main Menu and select: 

    2. AUDIX Administration

    The system displays the AUDIX Command Prompt Screen.

  2. At the enter command: prompt, enter change system features

    3. The system displays the System-Parameters Features screen.

  3. Press F7 (NextPage).

    4. The system displays the System-Parameters Features screen, page 2. See Defining Basic Features and Parameters for a complete description of this screen.

  4. Enter values in the System Prime Time, Start:, and End: fields to indicate the "window" that will be used by the system to analyze and report prime-time traffic data. These values normally correspond to your company's business hours, but can be set to any values you want. (Traffic data is also collected at other times, but for reporting purposes, these values designate the prime-time hours.)


    5.  


    The values you enter into these fields affect other system features, such as determining when out-of-hours personal greetings are played, and routing out-of-hours calls to automated attendants. Be sure any changes you make here do not adversely affect other feature functionality.

  5. Type a y in the Traffic Collection? field to collect data during the time interval specified above.
  6. Press F3 (Enter) to save the information in the system database.
  7. Enter exit or another administrative command at the enter command: prompt.

Data Retention Requirements

When traffic collection is activated, the Intuity AUDIX system stores the present collection record. It also stores the records of previous consecutive collection periods. How long each record is retained depends on the type of report, as follows:

As each new traffic record is collected, the oldest record is deleted. This means that you must produce traffic reports on a regular and timely basis or you will lose the information that the reports make available to you. This is especially true if you retain the reports for historical purposes, such as a performance audit or for comparative analysis.

Running AUDIX Traffic Reports

To run the traffic reports, enter the command for the report you want on the AUDIX command line. Include the start date or month, or the starting hour or traffic type, depending on the report. In a few seconds, the system formats the collected data into the specified report. The table for Intuity AUDIX Traffic Reports contains a list of available reports.


 

Note: If you do not enter a specific start date or time, you receive a report for the current day, month, or hour.

Community Daily Traffic Report

The Community Daily Traffic report shows daily measurements of messages sent and received by each community.

Report Contents

The report shows the total number of messages sent and received by each community. It also shows the number of messages that were not sent or received by each community due to sending restrictions during any day in the 32day period, including the current date.

Sending Restrictions Feature

If you use the Sending Restrictions feature, this report monitors the feature's effectiveness and provides data for you to check to ensure that the appropriate communities in your organization are restricted. For example, if a community has a large number of calls blocked by sending restrictions, you may want to investigate further to determine if there is:

Also, depending on how you use the feature, this report can provide security information if you are monitoring call activity involving sensitive communities.

Tasks

To run a Community Daily Traffic report:

  1. Start at the Avaya Intuity Main Menu and select: 

    2. AUDIX Administration

    The system displays the AUDIX Command Prompt Screen.

  2. At the enter command: prompt, type one of the following:
  3. Press F1 (Cancel) to return the cursor to the command line.
  4. Enter exit or another administrative command at the enter command: prompt.

Community Hourly Traffic Report

The Community Hourly Traffic report shows an hourly measure of messages sent and received by each community.

Report Contents

The report shows the total number of messages sent and received by each community. It also shows the number of messages that were not sent or received by each community due to sending restrictions during any hour in the 192hour (8day) period, including the current hour.

Sending Restrictions Feature

If you use the Sending Restrictions feature, this report monitors the feature's effectiveness and provides data for you to check to ensure that the appropriate communities in your organization are restricted. For example, if a community has a large number of calls blocked by sending restrictions, you may want to investigate further to determine if there is:

Also, depending on how you use the feature, this report can provide security information if you are monitoring call activity involving sensitive communities.

Tasks

To run a Community Daily Traffic report:

  1. Start at the Avaya Intuity Main Menu and select: 

    2. AUDIX Administration

    The system displays the AUDIX Command Prompt Screen.

  2. At the enter command: prompt, type one of the following:
  3. Press F1 (Cancel) to return the cursor to the command line.
  4. Enter exit or another administrative command at the enter command: prompt.

Feature Daily Traffic Report

The Feature Daily Traffic report shows traffic information on a featurebyfeature basis. Features are divided into call answer features and messaging features.

To run a Feature Daily Traffic report:

  1. Start at the Avaya Intuity Main Menu and select: 

    2. AUDIX Administration

    The system displays the AUDIX Command Prompt Screen.

  2. At the enter command: prompt, type one of the following:
  3. Press F7 (NextPage).

    4. The system displays Feature Daily Traffic Screen, Page 2. The table for Field Definitions: Feature Daily Traffic Screen, Page 2 details the fields on this screen.

  4. Press F1 (Cancel) to return the cursor to the command line.
  5. Enter exit or another administrative command at the enter command: prompt.

Feature Hourly Traffic Report

The Feature Hourly Traffic report shows traffic information on a featurebyfeature basis. Features are divided into call answer features and messaging features.

To run a Feature Hourly Traffic report:

  1. Start at the Avaya Intuity Main Menu and select: 

    2. AUDIX Administration

    The system displays the AUDIX Command Prompt Screen.

  2. At the enter command: prompt, type either:
  3. Press F7 (NextPage).

    4. The system displays Feature Hourly Traffic Screen, Page 2. The table for Field Definitions: Feature Hourly Traffic Screen, Page 2 details the fields on this screen.

  4. Press F1 (Cancel) to return the cursor to the command line.
  5. Enter exit or another administrative command at the enter command: prompt.

Load Daily Traffic Report

The Load Daily Traffic report shows daily load traffic information for 1 to 32 days. Traffic load refers to the number of calls handled by each active port during the reporting period. Portusage measurements indicate how the ports are actually being used.

To run a Load Daily Traffic report:

  1. Start at the Avaya Intuity Main Menu and select: 

    2. AUDIX Administration

    The system displays the AUDIX Command Prompt Screen.

  2. At the enter command: prompt, type either:
  3. Press F7 (NextPage).

    4. The system displays Load Daily Traffic Screen, Page 2. The table for Field Definitions: Load Daily Traffic Screen, Page 2 details the fields on this screen.

  4. Press F1 (Cancel) to return the cursor to the command line.
  5. Enter exit or another administrative command at the enter command: prompt.

Load Hourly Traffic Report

The Load Hourly Traffic report shows hourly load traffic information for up to 192 hours (8 days). Traffic load is the number of calls handled by each active port during the reporting period. Portusage measurements indicate how the ports are being used.

To run a Load Hourly Traffic report:

  1. Start at the Avaya Intuity Main Menu and select: 

    2. AUDIX Administration

    The system displays the AUDIX Command Prompt Screen.

  2. At the enter command: prompt, type either:
  3. Press F7 (NextPage).

    4. The system displays the Load Hourly Traffic Screen, Page 2. The table for Field Definitions: Load Hourly Traffic Screen, Page 2 details the fields on this screen.

  4. Press F1 (Cancel) to return the cursor to the command line.
  5. Enter exit or another administrative command at the enter command: prompt.

Network Load Daily Traffic Report

The Network Load Daily Traffic report shows network channel traffic 1 day at a time for up to 32 days. This report can show any nodes that are exceeding specified threshold limits, how many calls went unanswered, the number of calls on each channel, and other channel traffic information.

To run a Network Load Daily Traffic report:

  1. Start at the Avaya Intuity Main Menu and select: 

    2. AUDIX Administration

    The system displays the AUDIX Command Prompt Screen.

  2. At the enter command: prompt, type either:
  3. Press F7 (NextPage).

    4. The system displays the Network Load Daily Traffic Screen, Page 2. The table for Field Definitions: Network Load Daily Traffic Screen, Page 2 details the fields on this screen.

  4. Press F1 (Cancel) to return the cursor to the command line.
  5. Enter exit or another administrative command at the enter command: prompt.

Network Load Hourly Traffic Report

The Network Load Hourly Traffic report shows network channel traffic 1 hour at a time for up to 192 hours (8 days). This report can show any nodes that are exceeding specified threshold limits, how many calls went unanswered, the number of calls on each channel, and other channel traffic information.

To run a Network Load Hourly Traffic report:

  1. Start at the Avaya Intuity Main Menu and select: 

    2. AUDIX Administration

    The system displays the AUDIX Command Prompt Screen.

  2. At the enter command: prompt, type either:
  3. Press F7 (NextPage).

    4. The system displays the Network Load Hourly Traffic Screen, Page�2. The table for Field Definitions: Network Load Hourly Screen, Page 2 details the fields on this screen.

  4. Press F1 (Cancel) to return the cursor to the command line.
  5. Enter exit or another administrative command at the enter command: prompt.

Remote Messages Daily Traffic Report

The Remote Messages Daily Traffic report gathers up to 8 days of information about traffic load between a local AUDIX machine and a specified remote AUDIX machine.

To run a Remote Messages Daily Traffic report:

  1. Start at the Avaya Intuity Main Menu and select: 

    2. AUDIX Administration

    The system displays the AUDIX Command Prompt Screen.

  2. At the enter command: prompt, type either:
  3. Press F1 (Cancel) to return the cursor to the command line.
  4. Enter exit or another administrative command at the enter command: prompt.

Remote Messages Monthly Traffic Report

The Remote Messages Monthly Traffic report gathers up to 13 months of information about traffic load between a local AUDIX machine and a specified remote AUDIX machine.

To run a Remote Messages Monthly Traffic report:

  1. Start at the Avaya Intuity Main Menu and select: 

    2. AUDIX Administration

    The system displays the AUDIX Command Prompt Screen.

  2. At the enter command: prompt, type either:
  3. Press F1 (Cancel) to return the cursor to the command line.
  4. Enter exit or another administrative command at the enter command: prompt.

Special Features Daily Traffic Report

The Special Features Daily Traffic shows the outcalling traffic information (which includes outcalling, message delivery, and AMIS analog networking) for any day during the most recent 32day collection period.

To run a Special Features Daily Traffic report:

  1. Start at the Avaya Intuity Main Menu and select: 

    2. AUDIX Administration

    The system displays the AUDIX Command Prompt Screen.

  2. At the enter command: prompt, type either:
  3. Press F1 (Cancel) to return the cursor to the command line.
  4. Enter exit or another administrative command at the enter command: prompt.

Special Features Hourly Traffic Report

The Special Features Hourly Traffic shows the outcalling traffic information (which includes outcalling, message delivery, and AMIS analog networking) for any hour during the most recent 192hour (8day) period.

To run a Special Features Hourly Traffic report:

  1. Start at the Avaya Intuity Main Menu and select: 

    2. AUDIX Administration

    The system displays the AUDIX Command Prompt Screen.

  2. At the enter command: prompt, type either:
  3. Press F1 (Cancel) to return the cursor to the command line.
  4. Enter exit or another administrative command at the enter command: prompt.

Subscriber Daily Traffic Report

The Subscriber Daily Traffic report shows traffic information about a specific subscriber for any day within the most recent 8day period. This report can help you track a particular subscriber's mail-usage patterns.

To run a Subscriber Daily Traffic report:

  1. Start at the Avaya Intuity Main Menu and select: 

    2. AUDIX Administration

    The system displays the AUDIX Command Prompt Screen.

  2. At the enter command: prompt, type either:
  3. Press F7 (NextPage).

    4. The system displays the Subscriber Daily Traffic Screen, Page 2. The table for Field Definitions: Subscriber Daily Traffic Screen, Page 2 details the fields on this screen.

  4. Press F7 (NextPage).

    5. The system displays the Subscriber Daily Traffic Screen, Page 3. The table for Field Definitions: Subscriber Daily Traffic Screen, Page 3 details the fields on this screen.

  5. Press F7 (NextPage).

    6. The system displays the Subscriber Daily Traffic Screen, Page 4. The table for Field Definitions: Subscriber Daily Traffic Screen, Page 4 details the fields on this screen.

  6. Press F1 (Cancel) to return the cursor to the command line.
  7. Enter exit or another administrative command at the enter command: prompt.

Subscriber Monthly Traffic Report

The Subscriber Daily Traffic report shows traffic information about a specific subscriber for any month within the most recent 12-month period. This report can help you track a particular subscriber's mail-usage patterns.

To run a Subscriber Monthly Traffic report:

  1. Start at the Avaya Intuity Main Menu and select: 

    2. AUDIX Administration

    The system displays the AUDIX Command Prompt Screen.

  2. At the enter command: prompt, type either:
  3. Press F7 (NextPage).

    4. The system displays the Subscriber Monthly Traffic Screen, Page�2. The table for Field Definitions: Subscriber Monthly Traffic Screen, Page 2 details the fields on this screen.

  4. Press F7 (NextPage).

    5. The system displays the Subscriber Monthly Traffic Screen, Page�3. The table for Field Definitions: Subscriber Monthly Traffic Screen, Page 3 details the fields on this screen.

  5. Press F7 (NextPage).

    6. The system displays the Subscriber Monthly Traffic Screen, Page 4. The table for Field Definitions: Subscriber Monthly Traffic Screen, Page 4 details the fields on this screen.

  6. Press F1 (Cancel) to return the cursor to the command line.
  7. Enter exit or another administrative command at the enter command: prompt.

Traffic Snapshot Daily Report

The Traffic Snapshot Daily report shows all of the traffic data that occurred on your Intuity AUDIX system during a specific day. This report shows all incoming and outgoing traffic for local machines and remote machines.

To run a Traffic Snapshot Daily report:

  1. Start at the Avaya Intuity Main Menu and select: 

    2. AUDIX Administration

    The system displays the AUDIX Command Prompt Screen.

  2. At the enter command: prompt, type either:
  3. The system displays the Traffic Snapshot Daily Screen.

    4. This screen displays traffic for each remote machine of the connection type that is displayed in the command history line.

    Press F7 (NextPage) or F8 (PrevPage) to display reports for other days.

    The table for Field Definitions: Traffic Snapshot Daily Screen details the fields on this screen.

  4. Press F1 (Cancel) to return the cursor to the command line.
  5. Enter exit or another administrative command at the enter command: prompt.

Traffic Snapshot Monthly Report

The Traffic Snapshot Monthly report shows all of the traffic data that occurred on your Intuity AUDIX system during a month. This report shows all incoming and outgoing traffic for local machines and remote machines.

To run a Traffic Snapshot Monthly report:

  1. Start at the Avaya Intuity Main Menu and select: 

    2. AUDIX Administration

    The system displays the AUDIX Command Prompt Screen.

  2. At the enter command: prompt, type either:
  3. Press F1 (Cancel) to return the cursor to the command line.
  4. Enter exit or another administrative command at the enter command: prompt.

Interpreting Traffic Report Findings

The various reports can be helpful tools for system planning, diagnosing system and subscriber problems, and for recognizing and diagnosing trends. The following section provides details.

Feature Reports and Grade of Service

The Feature Daily Traffic and Feature Hourly Traffic reports each display two separate reports. These reports list session traffic or message traffic information for up to 32 consecutive days or 192 consecutive hours, respectively. The Maximum Average Voice Ports in Use: field and the Maximum Average IMAPI Sessions in Use: field are particularly important fields in the Feature Daily Traffic and Feature Hourly Traffic reports.

These reports play an important role in determining your system's grade of service (GOS). Among other things, GOS is used in determining port requirements. Port requirements on the AUDIX system are based on the use of ports for all applications including call answer, messaging (voice, email, and fax), automated attendant, outcalling, AMIS analog networking, and call delivery.

Definition of Grade of Service

GOS is a parameter that describes the delays in accessing a port on the AUDIX system. Ideally, enough ports should be provided so that there is always a port available. However, this is not necessary since calls are queued in an automatic call distribution (ACD) group or hunt group until a port is available. This is acceptable to subscribers as long as the delays are not too long.

GOS is defined as the fraction of calls that are queued for longer than 10% of the average holding time on the ports. For example, if the average holding time on an AUDIX system port is 100 seconds, a 0.05 GOS means that 5% of the calls will experience queueing delays of greater than 10 seconds. A 0.05 or lower GOS is generally recommended for the AUDIX system.

Determining Grade of Service

To determine the GOS on an installed Intuity AUDIX system, you must retrieve the average number of ports used during the busiest hour from the system traffic data. This can be done by locating the Maximum Average Ports in Use field on the Feature Daily Traffic screen. Calculate the average of this value over several days to get a reliable indicator.

Next, locate the number of ports on your system in the first column of the Intuity AUDIX Port Capacity in Erlangs (Avg. Ports in Use) at Various GOS table. Look across the row until you find the number equal to or just larger than your Maximum Average Ports in Use value. The number at the top of the column is the GOS during the busiest hour.

Example of How to Determine Grade of Service

For example, say that you have a system with 12 ports. Over the course of 5 business days, you record the value in the Maximum Average Ports in Use field on the Feature Daily Traffic screen. You add the five numbers together and divide by 5 to get an average of 7.25. You then look in the Port column in the table for the row starting with 12 (the number of ports in this sample system). Looking across that row, the value that is equal to or just larger than 7.25 is 7.38. The GOS at the top of that column is 0.05.

You can also use the table to determine the number of ports required for a system under the present load. For example, if a 0.03 GOS is desired, look for the column with the heading of 0.03 GOS. Look down that column to find the number equal to or just larger than the value in the Maximum Average Ports in Use field from the Feature Daily Traffic screen. Then look across to the value in the left hand column of that row to determine the number of ports required for a 0.03 GOS.

To continue this example, say that your Maximum Average Ports in Use is 45. Looking down the 0.03 GOS column, the closest value to 45 is 45.38. Looking leftward to the corresponding Port column, you see that 56 ports are required to maintain a 0.03 GOS. Note that ports are always sold in increments of two, so if the number of ports shown is an odd number, round it up by one.


 
Table: Intuity AUDIX Port Capacity in Erlangs (Avg. Ports in Use) at Various GOS
Ports
0.01 GOS
0.02 GOS
0.03 GOS
0.04 GOS
0.05 GOS
0.06 GOS
0.08 GOS
0.10 GOS
2
0.16
0.23
0.29
0.33
0.38
0.41
0.48
0.54
3
0.47
0.61
0.71
0.79
0.86
0.92
1.03
1.12
4
0.89
1.09
1.22
1.34
1.43
1.51
1.65
1.78
5
1.38
1.64
1.81
1.94
2.07
2.17
2.35
2.49
6
1.92
2.24
2.44
2.60
2.74
2.86
3.06
3.22
7
2.51
2.86
3.11
3.31
3.44
3.58
3.81
4.00
8
3.14
3.53
3.81
4.00
4.17
4.33
4.58
4.78
9
3.78
4.22
4.53
4.75
4.94
5.08
5.36
5.58
10
4.44
4.92
5.25
5.50
5.69
5.89
6.17
6.42
11
5.14
5.67
6.00
6.28
6.50
6.67
6.97
7.25
12
5.83
6.39
6.78
7.06
7.28
7.47
7.81
8.08
13
6.56
7.17
7.56
7.83
8.08
8.31
8.64
8.92
14
7.31
7.92
8.33
8.64
8.92
9.14
9.50
9.78
15
8.03
8.69
9.14
9.47
9.72
9.97
10.33
10.64
16
8.81
9.50
9.94
10.28
10.56
10.81
11.19
11.53
17
9.56
10.29
10.76
11.12
11.41
11.65
12.06
12.39
18
10.34
11.09
11.58
11.95
12.25
12.51
12.93
13.27
19
11.12
11.91
12.41
12.79
13.10
13.37
13.80
14.16
20
11.91
12.72
13.25
13.64
13.96
14.23
14.68
15.05
21
12.71
13.55
14.09
14.49
14.82
15.10
15.56
15.94
22
13.51
14.38
14.93
15.35
15.69
15.98
16.45
16.84
23
14.32
15.21
15.78
16.21
16.56
16.85
17.34
17.73
24
15.14
16.05
16.64
17.08
17.44
17.74
18.23
18.64
25
15.96
16.90
17.50
17.95
18.31
18.62
19.13
19.54
26
16.78
17.75
18.36
18.82
19.20
19.51
20.03
20.45
27
17.61
18.60
19.23
19.70
20.08
20.40
20.93
21.36
28
18.44
19.46
20.10
20.58
20.97
21.30
21.84
22.28
29
19.28
20.32
20.97
21.46
21.86
22.20
22.75
23.19
30
20.12
21.18
21.85
22.35
22.76
23.10
23.66
24.11
31
20.97
22.05
22.73
23.24
23.65
24.00
24.57
25.03
32
21.82
22.92
23.61
24.13
24.55
24.90
25.48
25.95
33
22.67
23.79
24.50
25.02
25.45
25.81
26.40
26.87
34
23.53
24.66
25.38
25.92
26.35
26.72
27.32
27.80
35
24.38
25.54
26.27
26.82
27.26
27.63
28.24
28.72
36
25.25
26.42
27.17
27.72
28.17
28.54
29.16
29.66
37
26.11
27.31
28.06
28.63
29.08
29.46
30.08
30.59
38
26.98
28.19
28.96
29.53
29.99
30.38
31.01
31.52
39
27.84
29.08
29.86
30.44
30.90
31.29
31.93
32.45
40
28.72
29.97
30.76
31.34
31.82
32.21
32.86
33.38
41
29.59
30.86
31.66
32.26
32.73
33.13
33.79
34.32
42
30.47
31.76
32.57
33.16
33.65
34.06
34.72
35.25
43
31.35
32.65
33.47
34.08
34.57
34.98
35.65
36.19
44
32.23
33.55
34.38
34.99
35.49
35.91
36.59
37.13
45
33.11
34.45
35.29
35.91
36.41
36.83
37.52
38.07
46
33.99
35.35
36.20
36.83
37.33
37.76
38.45
39.01
47
34.88
36.25
37.11
37.75
38.26
38.69
39.39
39.96
48
35.77
37.16
38.02
38.67
39.19
39.62
40.33
40.90
49
36.66
38.06
38.94
39.59
40.11
40.55
41.27
41.84
50
37.55
38.97
39.85
40.51
41.04
41.48
42.21
42.79
51
38.44
39.88
40.77
41.44
41.97
42.42
43.15
43.73
52
39.33
40.79
41.69
42.36
42.90
43.35
44.09
44.68
53
40.23
41.70
42.61
43.29
43.83
44.29
45.03
45.63
54
41.13
42.61
43.53
44.22
44.77
45.23
45.98
46.58
55
42.03
43.52
44.45
45.15
45.70
46.17
46.92
47.53
56
42.93
44.44
45.38
46.08
46.64
47.10
47.86
48.48
57
43.83
45.35
46.30
47.01
47.57
48.04
48.81
49.43
58
44.73
46.27
47.23
47.94
48.51
48.98
49.76
50.38
59
45.64
47.19
48.16
48.87
49.44
49.92
50.70
51.33
60
46.54
48.11
49.09
49.81
50.38
50.86
51.65
52.28
61
47.45
49.03
50.01
50.74
51.32
51.81
52.60
53.24
62
48.36
49.95
50.94
51.67
52.26
52.75
53.55
54.19
63
49.27
50.87
51.87
52.61
53.20
53.70
54.50
55.15
64
50.18
51.79
52.80
53.55
54.14
54.64
55.45
56.10
65
51.09
52.72
53.73
54.48
55.09
55.59
56.40
57.06
66
52.00
53.65
54.67
55.42
56.03
56.54
57.35
58.01
67
52.91
54.57
55.61
56.37
56.97
57.48
58.31
58.97
68
53.83
55.50
56.54
57.31
57.92
58.43
59.26
59.93
69
54.75
56.43
57.48
58.25
58.86
59.38
60.21
60.88
70
55.66
57.36
58.41
59.19
59.81
60.33
61.17
61.84
71
56.58
58.29
59.35
60.13
60.75
61.28
62.12
62.80
72
57.50
59.22
60.29
61.07
61.70
62.23
63.08
63.76
73
58.42
60.15
61.22
62.01
62.65
63.18
64.04
64.72
74
59.34
61.08
62.16
62.96
63.60
64.13
64.99
65.68
75
60.26
62.02
63.10
63.91
64.55
65.08
65.95
66.64
76
61.18
62.95
64.04
64.85
65.50
66.03
66.91
67.61
77
62.10
63.88
64.99
65.80
66.44
66.99
67.87
68.57
78
63.03
64.82
65.92
66.74
67.40
67.94
68.82
69.53
79
63.95
65.75
66.87
67.69
68.35
68.90
69.78
70.49
80
64.88
66.69
67.81
68.64
69.30
69.85
70.74
71.45
81
65.80
67.62
68.76
69.59
70.25
70.80
71.70
72.42
82
66.73
68.56
69.70
70.54
71.20
71.76
72.66
73.38
83
67.66
69.50
70.64
71.48
72.16
72.71
73.62
74.34
84
68.59
70.44
71.59
72.44
73.11
73.67
74.58
75.31
85
69.51
71.38
72.54
73.39
74.06
74.63
75.54
76.28
86
70.44
72.32
73.48
74.33
75.02
75.58
76.51
77.24
87
71.37
73.26
74.43
75.29
75.97
76.54
77.47
78.20
88
72.30
74.20
75.38
76.24
76.93
77.50
78.43
79.17
89
73.23
75.15
76.32
77.19
77.88
78.46
79.39
80.14
90
74.17
76.09
77.27
78.14
78.84
79.42
80.36
81.10
91
75.10
77.03
78.22
79.09
79.79
80.38
81.32
82.07
92
76.03
77.97
79.17
80.05
80.75
81.34
82.28
83.04
93
76.97
78.91
80.12
81.00
81.71
82.30
83.25
84.01
94
77.90
79.86
81.07
81.96
82.67
83.26
84.22
84.97
95
78.84
80.80
82.02
82.91
83.63
84.22
85.18
85.94
96
79.77
81.75
82.97
83.87
84.58
85.18
86.14
86.91

We recommend that you monitor port usage regularly and plot it over time in order to anticipate traffic needs. We also recommend that you observe port capacities on a weekly basis on new systems or when you are adding new subscribers, and on a monthly basis on older systems.

Spotting Potential System Problems

In addition to helping determine GOS and port usage, the Feature Daily Traffic and Feature Hourly Traffic reports provide statistical information that is useful for spotting potential problems and for evaluating how your AUDIX system is actually used. This information includes the:

Load Reports

The Load Daily Traffic and Load Hourly Traffic reports display information about the number of calls handled by each active port for up to 32 consecutive days or 192 consecutive hours, respectively.


 

Note: The Maximum Simultaneous Ports in Use field and Maximum Simultaneous IMAPI Sessions in Use field in the Load Daily Traffic and Load Hourly Traffic reports provide valuable information about system load, but they should not be used for GOS calculations.

Spotting Switch Problems

The average number and duration of the calls that are made to the AUDIX system during the period is reported. These numbers may indicate a problem at the switch with either port coverage or distribution if one port is overloaded and other ports are underloaded.

Spotting Threshold Problems

Threshold exceptions indicate that subscribers tried to use more message or list space than is available and that warnings were issued. These exceptions may be the first indication that you need to change certain information contained in other screens.

If you notice a large number of threshold exceptions for lists, it may mean that you initially miscalculated the maximum number of lists per subscriber. You can increase the number of lists assigned to each subscriber through both the SystemParameters Limits and COS screens. You can also ask subscribers to delete old or unnecessary lists.

The upper and lower limits for message space are shown on the screen. If the limits are consistently exceeded, you can do any or all of the following:

Call Management System Reports

The Release 3 Call Management System (R3 CMS) is a software product used with the automatic call distribution (ACD) feature of a DEFINITY switch. The R3 CMS collects call-traffic data, formats management reports, and provides an administrative interface to the ACD feature. R3 CMS also collects data on and provides an administrative interface to the Call Vectoring feature, which is available with the ACD feature on many Avaya switches.

If your company has R3 CMS connected to your switch and you are using the Call Vectoring feature to route calls to the Intuity AUDIX system, you have the option of using R3 CMS reports to view AUDIX traffic data. You can use R3 CMS reports in these circumstances because calls routed to the AUDIX system via call vectoring are carried on a vector directory number (VDN), which is an extension defined in the switch software. R3 CMS collects data on VDNs and can generate reports on VDNs. Thus, R3 CMS reports on the VDN that carries calls to the AUDIX system contain traffic data for the system.

The following are examples of the types of AUDIX data that R3 CMS VDN reports collect:

For more information about R3 CMS and the data you can collect, see CentreVu Call Management System Administration, 585-215-800, and CentreVu Call Management System Reports, 585-215-801.


 


R3 CMS also collects data about the AUDIX system by identifying the AUDIX system as a measured ACD split/hunt group. However, measuring an AUDIX split with CMS is not recommended because AUDIX split activity can significantly deteriorate the performance of R3 CMS. AUDIX split and agent data can also quickly fill R3 CMS disk space.

In addition, CMS VDN data about the AUDIX system may not match the data collected in AUDIX traffic reports or ADAP. Calls may spend time in vector processing before actually connecting to the AUDIX split. CMS collects VDN data on calls during this time, but AUDIX does not. Additional discrepancies may exist for various reasons, including differing points at which R3 CMS and the AUDIX system count answered and abandoned calls and the way calls are tracked while being rerouted through the switch.

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