Performing Acceptance Testing

After you have administered channels on the Avaya Intuity system, you can perform acceptance testing for individual system applications to ensure that they are operating properly. Complete the procedures in this section to:

• Verify the channel state
• Assign the ChanTran service and test the channels

Verifying Channel State

Channels are usually shipped from the factory in the facility-out-of-service (Foos) state. When the ports detect loop current, they automatically convert to the In-service (Inserv) state. Complete the procedures in this section to:

• Determine the state of the channels
• Change any channels to the Inserv state, if necessary

If you have connected the ports to the switch and they remain in the Foos state, you may have a problem with any of the following:

• Connection
• Switch
• Hardware

See Switch Integration Diagnostics for additional switch diagnostics information.

Determining the Channel State

To determine the channel state:

1. Start at the Avaya Intuity Main Menu and select:

Voice System Administration
	Voice Equipment

The system displays the Display Voice Equipment Window.

2. In the column labeled State:, scroll through all of the channels listed and verify that each is in the Inserv state.

If any channel is in a state other than Inserv, you must change it. Continue with Changing the Channel State.

If all the channels are already in the Inserv state, skip Changing the Channel State. Continue with Testing the Channels.

Changing the Channel State

To change the channel state:

 

Note: If you are already displaying the Voice Equipment window, begin this procedure at Step 2.

1. Press F6 (Cancel) until you reach the Avaya Intuity Main Menu.
2. Select:

Customer/Services Administration
	Diagnostics
		Voice Board Diagnostics

The system displays the Voice Board Diagnostics Menu.

3. Select:

Release

4. Press ENTER.

The system displays the Release of Voice Equipment Window.

5. Enter channel into the Equipment: field.
6. To change the state of one or more specific channels, enter the equipment number or numbers into the Equipment Number: field as either a:
• Single number (for example: 1)
• Range of numbers (for example: 0-4)
• List of single numbers (for example: 6,9,10)
• List of single numbers and ranges (for example: 1,4-7,9)
• All numbers (all)
7. Enter y in the Change immediately? field.
8. Press F3 (Save).

The system displays the following message, where x is the channel number and y is the state of Inserv or Foos:

Channel x changed to state y.

Press Enter to continue.

9. Press ENTER.

The system displays the Release of Voice Equipment Window.

10. Press F6 (Cancel) until you reach the Avaya Intuity Main Menu.
11. Continue with Assigning the ChanTran Service and Testing the Channels.

Assigning the ChanTran Service and Testing the Channels

Complete the procedures in this section to:

• Assign the Avaya Intuity ChanTran service to all of the channels
• Test each channel
• Reassign service to DNIS
• Verify on-hook status


 


Note: The ChanTran service is for testing only. It does not support any of the Avaya Intuity applications, such as voice mail or voice response.

Assigning the ChanTran Service

 

Note: Assigning Avaya Intuity ChanTran to a channel does not stop an operating system from answering outside calls with the reassigned channel. If you assign ChanTran to a channel receiving outside calls, outside callers will receive the ChanTran test prompts.

To assign ChanTran service:

1. Start at the Avaya Intuity Main Menu and select:

Voice System Administration
	Voice Equipment

The system displays the Display Voice Equipment Window.

2. Press F8 (Actions).

The system displays the Actions Menu.

3. Select:

Assign/Change

4. Press ENTER.

The system displays the Assign/Change Menu.

5. Select:

Services to Channels

6. Press ENTER.

The system displays the Assign Services to Channels Window.

7. Verify that the cursor is on the Service Name: field.
8. Press F2 (Choices).

The system displays the Services Menu.

9. Select:

ChanTran

The system redisplays the Assign Services to Channels Window.

10. Type all in the Channels: field.
11. Press F3 (Save).

The system displays a Command Output window that verifies that the designated channels are assigned to the selected service.

12. Press F6 (Cancel) until you reach the Avaya Intuity Main Menu. Continue with Testing the Channels.

Testing the Channels

Complete the procedure in this section for each channel that is purchased and activated to:

• Verify on-hook status
• Determine the ability of the channel to recognize touchtones
• Determine the ability of the channel to record and playback

Verifying On-Hook Status

To verify on-hook status:

1. Start at the Avaya Intuity Main Menu and select:

Voice System Administration
	System Monitor

The system displays the Actions Menu.

2. Verify that all purchased and activated voice channels are on-hook at the start of the testing.
3. Continue with Verifying ChanTran Operation.

Verifying ChanTran Operation

To verify ChanTran operation:

1. From one of the test telephones, dial the extension number of the first channel to be tested. Begin with the extension assigned to channel 0.

The system responds:

"This is the channel and transfer test program.
You are testing voice channel number xx.
Press 1 to initiate the touchtone recognition test.
Press 2 to initiate the call transfer test.
Press 3 to initiate the record and playback test or press the star
key to quit."


 


Note: Once ChanTran reports the number of the channel you are testing, you can "dial-through" and enter numbers or commands without listening to the rest of the message or prompts.

2. Verify that the channel number that ChanTran reports matches the channel that is associated with the extension that you dialed.
    
   

   Note: If the channel number that ChanTran reports does not match the channel associated with the extension that you dialed, see Mapping Channels to Switch Extensions.

3. Verify that the channel is listed as ChanTran Talking on the System Monitor - Voice Channels window. The Actions Menu shows channel 4 being tested for touchtone recognition.
4. Continue with Testing Touchtone Recognition.

Testing Touchtone Recognition

 

Note: If you are using a speakerphone to test touchtone recognition in an environment with background noise and ChanTran does not answer, use the mute button to stop the detection of background noise.

To test touchtone recognition:

1. Press to start the touchtone recognition test.

The system responds:

"Enter a set of digits followed by the pound key.
The star and pound keys will not be spoken."

2. Press , , , , , and on the telephone keypad.

The system responds:

"The digits entered are 1 2 3 4 5."

The system then returns to the ChanTran menu, starting with:

"Press 1 to initiate..."

3. If you hear the sequence of digits you entered and see the numbers you entered on the System Monitor screen, continue with Step 4.

If you do not hear the exact sequence of digits you entered or if the spoken digits are unclear or cannot be understood, contact your remote support center.

4. Press to restart the touchtone recognition test.
5. Press , , , , and on the telephone keypad.
6. Press .

The system responds:

"The digits entered are 6 7 8 9 0."

The system then returns to the main menu, starting with:

"Press 1 to initiate..."

7. If you hear the sequence of digits you entered and see the numbers you entered on the Actions Menu, continue with Testing Record and Playback.

If you do not hear the sequence of digits you entered or if the spoken digits are unclear or cannot be understood, contact your remote support center.

Testing Record and Playback

To test record and playback:

1. Press to start the record and playback test.

The system responds:

"Press 1 to record message using CELP.
Press 2 to record message using ADPCM32.
Or, press 3 to record message using Sub-Band 16."

2. Press .

The system responds:

"Record test message at the tone."

3. Speaking into the test telephone, record a short test message such as "This is a test." The system automatically stops recording when you stop speaking.

The system responds with your recorded phrase through the telephone, for example: "This is a test."

The system then returns to the ChanTran menu, starting with:

"Press 1 to initiate..."

4. If you hear the phrase as you recorded it, continue with Step 5.

If you do not hear or cannot understand the spoken phrase, contact your remote support center.

5. Press to disconnect from the channel.
6. Hang up the telephone.
7. Verify the disconnection by looking at the Actions Menu. The channel should return to On Hook.

If the channel returns to On Hook, the test is successful.

If the channel does not return to On Hook, contact your remote support center.

8. Repeat Verifying ChanTran Operation, Testing Touchtone Recognition, and Testing Record and Playback for each purchased channel until you have tested all of them.
9. When you have tested all purchased channels, press F6 (Cancel) until you reach the Avaya Intuity Main Menu.
10. Continue with Reassigning Services to DNIS.

Reassigning Services to DNIS

Complete this procedure to reassign the channels to DNIS, after you have completed testing the channels.

To reassign channels to DNIS:

1. Start at the Avaya Intuity Main Menu and select:

Voice System Administration
	Voice Equipment

The system displays the Display Voice Equipment Window.

2. Press F8 (Actions).

The system displays the Actions Menu.

3. Select:

Assign/Change

4. Press ENTER.

The system displays the Assign/Change Menu.

5. Select:

Services to Channels

6. Press ENTER.

The system displays the Assign Services to Channels Window.

7. Enter *DNIS_SVC for all channels in the Service Name: field.
8. Press F3 (Save).

The system displays the Command Output Window.

9. Verify that the designated channels are assigned the specified service.
10. Press F6 (Cancel) until you reach the Avaya Intuity Main Menu.
11. Continue with Verifying On-Hook Status.

Verifying On-Hook Status

To verify on-hook status:

1. Start at the Avaya Intuity Main Menu and select:

Voice System Administration
	System Monitor

The system displays the Actions Menu.

2. Verify that all purchased and activated voice channels are on-hook.
3. Select your switch from the following list to continue your switch integration:
• Merlin Legend
• System 25
• DEFINITY R6csi and DEFINITY Mode Code
• System 75
• System 85
• LAN Integration with DEFINITY ECS

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