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What's New in Release 5
The Intuity AUDIX system offers maintenance and performance enhancements.
Functionality
The following provides a high-level overview of the system to familiarize you to the capabilities and functionality a Intuity AUDIX system can provide.
The system offers your customers enhanced flexibility to manage their voice messages, fax messages, and electronic mail (email) messages from their telephones or personal computers — any time, anywhere. Email messages can include file attachments, such as a spreadsheet or word-processing file.
The Intuity AUDIX system can be configured to fit the customer's needs on a system level as well as a user level. This scalability allows the Intuity AUDIX system to serve a 30-member firm located in a single office as well as a 500,000 employee multilocation corporation. The networking functionality of the Intuity AUDIX system connects everyone in a corporation, whether they are in the same office or across the country.
Intuity AUDIX system offers a single hardware platform running multiple software that provides advanced multimedia messaging capabilities to the end user. Software that reside on the single platform share computer resources such as hard disk space and maintenance utilities. Software integration allows capabilities to interact and share information in different databases. Primary software applications include voice and fax messaging as well as software that enables Intuity AUDIX to integrate with external email applications. These applications can be networked across multiple Intuity AUDIX systems.
Voice Messaging
The Intuity AUDIX voice messaging software applications make it possible to record and exchange voice messages with telephone or email recipients. The software contain stored voice prompts that guide subscribers in creating, sending, retrieving, answering, saving, or forwarding spoken messages. Voice messaging also answers calls for subscribers who are busy or unavailable. In addition to a personal answering service, the voice messaging features can also be used as a a messenger to individuals or groups, an information service, an office receptionist, and as an automated attendant. For information on selected voice messaging features, see Voice Messaging, Message Manager, and Voice Director.
FAX Messaging
FAX Messaging combines the send and receive capabilities of a stand-alone fax machine or fax modem on a PC with the many capabilities of Intuity AUDIX messaging. Besides sending, receiving, and printing a fax over the telephone, subscribers can also forward a fax, annotate a fax with a voice message, send a fax, and broadcast a fax to multiple telephone subscribers, and otherwise handle a fax message just as they would a voice message. For additional information, see FAX Messaging.
Email Messaging
Intuity AUDIX system provides the subscriber the ability to handle email text messages and email messages containing attached files (such as a spreadsheet or word-processing file) using Intuity AUDIX messaging capabilities. Subscribers can receive and send an email message over the telephone, forward it, annotate it with a voice message, and otherwise handle it as they would a voice message.
Additionally, Intuity AUDIX system offers Text-to-Speech and Text-to-Fax. These features enable the translation of email messages into spoken renderings that customers can listen to, or into textual/graphical renderings that customers can print, from the telephone interface.
Email messages can be sent throughout the Intuity AUDIX network to domains outside of AUDIX, such as a trusted server running a supported email application.
Note: Text messages can also be sent and received within an AUDIX network using the optional feature Intuity Message Manager.
Networking Messages
Messaging is not limited to a single location. Using Digital Networking and Audio Messaging Interchange Specification (AMIS) Analog Networking software applications, up to 485 different locations can be networked. With Intuity AUDIX, customers can network using Transmission Control Protocol/Internet Protocol (TCP/IP) for connecting systems over a Local Area Network (LAN) with much higher throughput than with Digital Communications Protocol (DCP) or RS-232. TCP/IP also can be used to connect two machines directly, although RS-232 is generally used for this type of connection.
With Internet Messaging, subscribers can create, send, and receive messages to and from a recipient's Internet address. This expands the subscriber's ability to communicate with non-networked subscribers, including the millions of Internet users around the world.
End-user
Avaya Voice Director
Intuity AUDIX system supports speech recognition with the Voice Director. Voice Director introduces Spoken Name Addressing and Name Dialing features.
Currently, a subscriber on the Intuity AUDIX system can address a voice mail message by using the touchtone keys on the telephone keypad to enter the extension or name of the recipient. Voice Director allows the subscriber to address a message using spoken input instead of a touchtone keypad. Spoken Name Addressing recognizes the spoken name and delivers the message to that person's mailbox. See Spoken Name Addressing for more information.
Name Dialing is available as a separate application on the Intuity AUDIX system. Name Dialing answers the telephone, allows the caller to speak a name, speaks the name back to the caller, and then transfers the call to the extension associated with the spoken name. See Name Dialing for more information.
ARIA User Interface
The Aria user interface is available with the Intuity AUDIX system. The Aria user interface includes the following capabilities:
- Multimedia Automated Attendant
- Extended Absence Greeting
- Mailbox Automatic Forward
- Enhanced Addressing Move
- System Distribution List
- Transfer Application
For more information, see Aria User Interface on Intuity Feature Description.
Lightweight Directory Access Protocol
A Lightweight Directory Access Protocol (LDAP) defines a set of rules or formats required for the Internet or an intranet. Specifically, LDAP restricts the type of data that can be accessed by certain clients through the use of passwords. Implementing LDAP allows external clients and servers to query subscriber records and locate mailboxes residing on the servers.
LDAP is compatible with directory query functions provided by leading Internet service providers, including:
Other client products include:
Announce Name on Transfer
In previous releases of Intuity AUDIX, callers transferring from a subscriber's mailbox or an automated attendant heard the message "Please wait." With Intuity AUDIX, the caller now hears the spoken name of the subscriber he or she is transferring to. (In some cases, the caller hears the extension number instead of the subscriber's name.) This allows callers to verify the extension they are transferring to.
Remove Forced Annotation
Currently when a caller forwards a message to another subscriber, the caller must append or pre append a comment to the original message. Adding this comment is referred to as forced annotation. Each time a message is forwarded to another subscriber, an additional comment is required. This results in several annotations being appended to one message. Removing forced annotation eliminates the need to listen to those lengthy messages that have been forwarded several times with several annotations of "Please listen to the attached message."
Improved Security Gateway
Access Security Gateway (ASG) is a security gateway added with the Intuity AUDIX system. ASG is a challenge-and-response technology that secures access into the system through the remote dial-in port. For a complete overview of ASG, see Administering ASG Gateway.
Other security enhancements include:
- Automatic termination of login sessions after a predefined period of inactivity
- Suppression of the system name and display of a 10 character system identification code at the login prompt
- Provision of a standard security notification when the subscriber logs in to the system
System Management
Enhancements to the Subscriber Screen
The Intuity AUDIX Subscriber screen is enhanced with the addition of three new miscellaneous fields and one new email address field.
- The miscellaneous fields can contain subscriber information such as an employee ID number, the name of the department in which an employee works, or any other variable information. With the addition of these fields, the total number of miscellaneous fields increases to four.
Note: The miscellaneous fields are limited to a maximum of 11 characters.
- The email address field is used to authorize Internet and intranet access.
Changes to Traffic Reports
Selected traffic reports are enhanced with the addition of tracking information for the voice, fax, text, and binary components. Currently, the traffic reports show all data as voice components. The new screens allow you to manage your system by differentiating the various types of message traffic. For additional information describing these reports, see Overview of Traffic Reports.
DCS Enhancement
Intuity AUDIX provides messaging services for subscribers on multiple switches in a Distributed Communication System (DCS) configuration. Originally, the Intuity AUDIX supported a maximum of 20 switches labeled from 1 to 20. The Intuity AUDIX system continues to support a maximum of 20 switches, but they can now be labeled from 1 to 64. The new flexibility of switch numbers allows customers with large DCS configurations to provide messaging service for subscribers on all switches by installing multiple Intuity AUDIX systems. For example, Intuity AUDIX "A" could serve subscribers on switches 1 to 20, Intuity AUDIX "B" could serve subscribers on switches 21 to 40, and so on.
Administrative and System
The system administrator can use the advanced administrative features of a Intuity AUDIX system to expand subscriber functionality and capability and to enhance system security.
Fault-tolerance
Fault-tolerance is the ability of a system to respond gracefully to an unexpected hardware or software failure. To accommodate a fault-tolerant environment, Intuity AUDIX system incorporates RAID (Redundant Array of Independent Disks). Two levels of RAID are available:
- RAID Level 5
RAID Level 5 is a standard feature on all MAP/100P systems. RAID Level 5 offers a high degree of availability and reliability by minimizing the impact of disk failures. If a drive fails, the data on that disk is reconstructed from the data on the remaining drives. This reconstruction occurs while the system is running as if the drive had never failed.
At least three, and more typically five, drives are required for RAID Level 5.
- RAID Level 1
RAID Level 1 provides redundancy by writing all data to two or more drives, although only two drives are required. This level is commonly referred to as mirroring.
RAID Level 1 is offered for MAP/40P platforms. With RAID Level 1, drives are paired and mirrored. All data is 100% duplicated on an equivalent drive.
Improved Performance
A CD-ROM drive replaces the tape drive on all Intuity AUDIX platforms. This drive offers faster installation of software packages. With Intuity AUDIX system, multiple features and applications can reside on one CD-ROM.
A removable SCSI hard drive is available for the MAP/100P and the MAP/40P platforms. This drive allows for quicker backups and restores of large amounts of data. A tape drive is used for backups and restores of data for the MAP/5P and MAP/5PV3.
Other hardware changes include the addition of a PCI LAN card. This card is required for Message Manager, Internet Messaging on Intuity AUDIX, TCP/IP networking, the Enhanced List Application (ELA), and the new DEFINITY C-LAN switch integration. The PCI LAN card works with either a 10-MB or a 100-MB Ethernet LAN.
Improved System Availability
One of the objectives of Intuity AUDIX system is to improve the availability of the system. Before Intuity AUDIX system, activating certain features or functions required a system restart or reboot. With Intuity AUDIX system, a system restart or reboot is no longer necessary. For example, AMIS Analog Networking is now a standard feature that is activated on every system. In addition, enabling voice ports on existing circuit cards, fax activation, digital networking, and TCP/IP administration does not require system restart.
http://www.avaya.com Avaya UCS Information Development |
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