more topics CTI (Computer Telephony Integration) Link Feature

Description

The MERLIN MAGIX Integrated System supports the use of an MLX port as a Computer Telephony Integration (CTI) link in Hybrid/PBX mode. The CTI link feature allows CTI applications to interact with the MERLIN MAGIX Integrated System over a local area network (LAN). The CTI link is the system's hardware and software interface to the Avaya CentreVu Telephony Services product, which supports the Windows 95, Windows 98, Windows NT, and Windows 2000 systems platforms on the client side. CTI link circuitry connects to an MLX port on the system and to a LAN server using Windows NT 4.0 Server or Workstation software (Server is recommended).

The Apple Macintosh and some of the UNIX client libraries for Telephony Service do not support MERLIN MAGIX Integrated System private data. They only support standard Telephony Services Application Programming Interface (TSAPI) call services and events. For details regarding this issue, see the PassageWay Telephony Services Network Manager's Guide. Passageway Direct Connect is supported only on MLX telephones. Operation of LAN clients using PassageWay Telephony Services applications connected via a CTI link depends on the application implemented and the type of private trunks that connect the networked communications systems. These constraints apply only to calls that are carried by these private network trunks--generally, calls from non-local dial plan extensions. For additional information about this operation, see Private Network Operation. For more information about private networks, see Uniform Dial Plan Feature.

Client software using the CTI link can perform the following actions on a user's computer:

• Screen pop (Calling Party Number, not Calling Party Name)
• Power dial
• Basic call control

CTI client applications can control functions at extensions with multiline 4400-Series, MLX, ETR, or MLS telephones.

Following are brief descriptions of the platform requirements for a CTI link and the features listed above. For more detailed information about these features, see the PassageWay Telephony Services Network Manager's Guide.

Topics
	Description
	Platform Requirements Screen Pop Collected Digits Power Dial Basic Call Control Programming a CTI Link
	At a Glance
	Considerations & Constraints
	Private Network Operation
	System Programming
	Mode Differences
	Telephone Differences
	Feature Interactions