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CTI (Computer Telephony Integration) Link Feature

Description

Programming a CTI Link

System Programming includes complete information about programming a CTI link. When you program a CTI link, ensure that no telephone, fax, videoconferencing system, or digital communications equipment is connected to the MLX port. A working or potential system programming or operator position extension cannot be programmed as a CTI link; therefore, a CTI link cannot be programmed on the first or fifth extension jack of an MLX module. A CTI link can be programmed on port 2, 3, 4, 6, 7, or 8 of the MLX module.

In order to program a new CTI link, or remove an existing one, you must first busy-out the slot where the MLX module for the CTI link is located or where you plan to install it. For this reason, if you program the CTI link using an MLX-20L telephone programming console, that console must not be connected to the same MLX module where you have installed, or plan to install, the CTI link. (See Programming for more information about programming options. For details about busying-out a slot in the control unit, see the System Manager's Quick Reference.)

If your system includes only one MLX extension module, you must use a PC and System Programming and Maintenance (SPM) software to program the CTI link.

 

	CAUTION!
	The Maintenance procedures that you use to busy-out and restore a module are normally reserved for Avaya technicians only.

When you add a CTI link, the system performs the following actions:

• Reverts button programming to the default for a non-operator MLX telephone.
• Informs you when there are programmed Cover buttons for the CTI link extension on other extensions in the system. These Primary and/or Secondary Cover buttons are not removed from the associated extensions. To identify these extensions and remove the Cover buttons, consult the Extension Information Report for the system, or refer to the relevant system planning forms for extensions and groups (for example, Form 4d, MLX Telephone, and Form 7c, Group Coverage). Appendix D includes instructions for removing button programming.
• Deactivates forwarding to the extension.
• Removes the extension from membership in Calling Groups.
• Removes the extension from membership in Coverage Groups.
• Changes the Extension Directory label for the extension to CTILINK.
• Sets the Alarm feature to the default setting (on) for a CTI link.
• Restricts dial access to pools for the extension.
• Renders the 2B data programming nonfunctional if the jack is programmed for 2B data. The 2B data programming is not removed from the main or adjunct extension. If you want to use 2B data, reassign the feature to another port. See System Programming for information about removing or assigning 2B data.

Topics
	Description
	Platform Requirements Screen Pop Collected Digits Power Dial Basic Call Control Programming a CTI Link
	At a Glance
	Considerations & Constraints
	Private Network Operation
	System Programming
	Mode Differences
	Telephone Differences
	Feature Interactions