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CTI (Computer Telephony Integration) Link Feature

Description

Platform Requirements

A CTI link requires the following equipment:

• MERLIN MAGIX Integrated System in Hybrid/PBX mode.
• An MLX line/trunk or extension module, with a free extension jack, installed in the system control unit. A free extension jack cannot be the first or fifth port on a 008 MLX, 408 GS/LS-MLX, or 408 GS/LS-ID-MlX module; or the first, fifth, ninth, or thirteenth port on a 016 MLX module. A free extension jack cannot be a port programmed as an operator or programming console.

If you have a 008 MLX or 408 GS/LS-ID-MLX module with Firmware Version 29, or with Firmware Version 42 with Application Version 24, replace the board with an appropriate version; or for a flash card update, call the Avaya Customer Care Center at : 1 800 628-2888 Follow the voice prompts for MERLIN MAGIX/LEGEND system support.

• Additional equipment and software is needed:
  - A 350 MHz or higher Pentium® class computer with at least 64MB of RAM, a CD-ROM drive, and a 3.5-inch floppy drive (for authorization and license diskettes).
  - 11 MB of available disk space in the system volume. An additional memory may be needed if additional applications will be running on the Telephony Server machine.
  - Windows NT 4.0 Workstation or Server.
  
  

With Windows NT 4.0, you should install Windows NT Service Pack 5 or later, available from Microsoft®.


- MERLIN MAGIX PBX Driver,Version 2.0 or later.
- CentreVu Telephony Services software, Release 9.1 or later.
- Network interface card configured for TCP/IP (for CentreVu Telephony Services client access)
- Eicon DIVA 2.0 ISDN (PCI) board, an ISDN interface card from Eicon Technology Corporation, Eicon Diva Driver Version 2.40, and its associated cable for the CTI link.
- An available 16-bit slot for the Eicon DIVA ISDN interface card

For more information about these requirements and about installing a CTI link, see the Network Manager's Guide for MERLIN MAGIX Integrated System PBX Driver.

Topics
	Description
	Platform Requirements Screen Pop Collected Digits Power Dial Basic Call Control Programming a CTI Link
	At a Glance
	Considerations & Constraints
	Private Network Operation
	System Programming
	Mode Differences
	Telephone Differences
	Feature Interactions