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Basic Call Control
A CTI application on your PC can control an extension's operations. Basic call control includes the following for calls on System Access buttons, Cover buttons, Personal Line buttons and Pool buttons:
CTI applications vary in how they use the system's features. The list of basic call control activities includes the functions that a CTI application may control; a given application does not necessarily use these system features.
All extensions with the exception of a QCC and MFM can use the CTI applications. CTI applications can make calls on behalf of all extension types except:
All other services may be used by all sets. It is important to understand that in order for CTI applications to make use of all information concerning a call, the services must be used throughout the life of a call. If you start using services for a call (i.e. Make Call), you should continue using the services for any other activity that you wish to perform (i.e. Consult or Transfer).
