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Screen Pop
A screen pop occurs when a CTI application takes inside or outside caller information and uses it as input to a database to provide information to the receiving extension. The screen pop may be on the calling number (provided through Caller ID, PRI or BRI lines). Some applications pop on called number (obtained from PRI or BRI calls). Check with your vendor to see if they support this feature.
Screen pops can happen when a call arrives at an extension in any manner except when a call arrives on a Shared System Access button. The most common occurrences of this are from Group Calling Distribution, transfers from an automated attendant, or direct calls to extensions.
The MERLIN MAGIX system treats external calls that are transfered from a non-controlled DLC. QCC or VMI port to a controlled extension as if the call came directly from the outside to the transfer destination (that is, the call does not contain information about the transfer originator). This allows the screen pop to occur on the original calling party and not the transfer originator.
The Transfer and Conference features, when activated manually (by using the telephone) at a non-operator extension, do not provide the original caller's information (telephone or extension number) to the recipient who has screen pop capability. For example, if you manually press the Transfer button, instead of using the application, and then dial an extension and have the application complete the transfer, the original caller information is not sent to the receiver.
To obtain calling party information for a loop-start line, you must have:
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This system supports Caller ID Name, but only the number is available for CTI. |
