CTI (Computer Telephony Integration) Link Feature

System Programming

When you program a CTI link, ensure that no telephone, fax, videoconferencing system, or digital communications equipment is connected to the MLX port. A working or potential system programming or operator position extension cannot be programmed as a CTI link; therefore, a CTI link cannot be programmed on the first or fifth extension jack of an MLX module. On the 016 MLX module there are potential operator positions on the ninth and thirteenth ports, as well as on the first and fifthports.

In order to program a new CTI link, or remove an existing one, you must first busy-out the slot where the MLX module for the CTI link is located or where you plan to install it. For this reason, if you program the CTI link by using an MLX-20L telephone programming console, that console must not be connected to the same MLX module where you have installed, or plan to install, the CTI link. (For details about busying-out a slot in the control unit, see the System Manager's Quick Reference. )

If your system includes only one MLX extension module, you must use a PC and WinSPM software to program the CTI link.

	CAUTION:
	The Maintenance procedures that you use to busy-out and restore a module are normally reserved for Avaya technicians only.

When you add a CTI link, the system performs the following actions:

Reverts button programming to the default for a non-operator MLX telephone.
Informs you when there are programmed Cover buttons for the CTI link extension on other extensions in the system. These Primary and/or Secondary Cover buttons are not removed from the associated extensions. To identify these extensions and remove the Cover buttons, consult the Extension Information Report for the system, or refer to the relevant system planning forms for extensions and groups (for example, Form 4d, MLX Telephone, and Form 7c, Group Coverage). Appendix D includes instructions for removing button programming.
Deactivates forwarding to the extension.
Removes the extension from membership in Calling Groups.
Removes the extension from membership in Coverage Groups.
Changes the Extension Directory label for the extension to CTILINK.
Sets the Alarm feature to the default setting (on) for a CTI link.
Restricts dial access to pools for the extension.
Renders the 2B data programming nonfunctional if the jack is programmed for 2B data. The 2B data programming is not removed from the main or adjunct extension. If you want to use 2B data, reassign the feature to another port.

CTI Link
Programmable by	System Manager
Mode	Hybrid/PBX
Idle Condition	Not required
Planning Form	2b, System Numbering: Digital Adjuncts
Factory Setting	No port programmed as CTI link
Valid Entries	Any extension on an MLX port board except the System Programming console port and the first and fifth ports.
Inspect	Yes
Copy Option	No
Procedure	Busy out the board first. This is a Maintenance step. Start the procedure from the Main menu, not the System Programming screen. Menu MaintenanceSlotDial slot no. (1�17)Enter Busy-OutYes Program the CTI link: AuxEquipCTI LinkDial extension no.EnterBack Back Restore the slot. This is a Maintenance step. Start the procedure from the Main menu, not the System Programming screen. MenuMaintenanceSlotDial slot no. (1�17)Enter RestoreYes

Topics

Description

	Platform Requirements
	Screen Pop
	Collected Digits
	Power Dial
	Basic Call Control
	Programming a CTI Link

At a Glance

Considerations & Constraints

Private Network Operation

System Programming

Mode Differences

Telephone Differences

Feature Interactions