Users Affected

Telephone users, operators

Reports Affected

Dial Plan Information, Direct Group Calling Information, Extension Information, System Information (SysSet-up)

Modes

All

Telephones

One of the following assigned as a DLC:

4424LD+

4424D+

MLX-20L

MLX-28D

MERLIN II System Display Console

All, except QCC

Programming Codes

Any multiline telephone

Calling group supervisor

*22 + calling group ext. no.

*44

Calling group supervisor

Calling Group members

4400-Series and MLX Display Labels

ES Status,ES Off [ES,ESOff]

ES Status,ES2 [ES,ES2]

Assign group members and supervisors to each group:

• Extensions or MoreGrp CallingMembers

Assign lines/trunks to ring into calling group:

• Extensions or MoreGrp CallingLine/ Pool

Assign maximum number of calls allowed in calling group queue:

• Extensions or MoreGrp Calling or MoreQueue CtrlDial calling group ext. no.EnterDial no. of calls allowed in queueEnter

Designate calling group as the Support calling group for another:

• Extensions or MoreGrp Calling or MoreSupportDial calling group ext. no.EnterDial Support calling group ext. no.Enter

Assign priority level of calling group:

• Extensions or MoreGrp Calling or MorePriorityDial calling group ext. no.EnterDial calling group priorityEnter

Select hunt type, Circular, Linear, or Most Idle:

• Extensions or MoreGrp CallingHunt TypeDial calling group ext. no.EnterCircular, Linear, or Most IdleEnter

Designate delay announcement device. Designate as many as ten primary delay announcement devices and one secondary device, set interval between the first and second announcements, and specify whether second announcement repeats:

• Extensions or MoreGrp Calling DelayAnnceDial calling group ext. no. EnterPrimary Announcement or Secondary AnnouncementEnter extension number of announcement deviceEnter

Set the delay before the secondary announcement is played and/or repeated:

• Extensions or MoreGrp Calling DelayAnnceDial calling group ext. no. EnterSecondary Announcement

Set the secondary announcement to repeat after the Announcement Interval:

• Extensions or MoreGrp Calling DelayAnnceDial calling group ext. no.Enter Repeat AnnouncementYes or NoEnter

Calling group as receiver for a Group Coverage sender:

• Extensions or MoreGrp Calling GrpCoverageDial calling group ext. no.Enter Dial coverage group no.Enter

Assign messagewaiting receiver for calling group:

• Extensions or MoreGrp CallingMessageDial calling group ext. no.EnterDial ext. no. for MWI receiverEnter

Select/set overflow basis and/or threshold and designate calling group or QCC queue as overflow receiver:

• Extensions or MoreGrp CallingOverflowDial calling group ext no.EnterDial overflow ext. no.Number Based Overflow, Time Based Overflow, or Prompt Based OverflowOne of the procedures below:
  
  
• For Number Based: DropDial no. of callsEnter
• For Time Based: DropDial no. of secondsEnter
• For Prompt Based: Yes or NoEnter

Choose calling group type to determine whether calling group members are automatically logged in after a system restart. When a calling group is used for voice messaging systems, specify whether VMI type is integrated or generic:

• Extensions or MoreGrp CallingGroup TypeDial calling group ext. no.Enter Specify login type (Automatic login, Automatic logout, Integrated VMI, or Generic VMI)Enter

Set calls-in-queue alarm threshold; specify up to three alarm levels to signal increasing number of callers waiting:

• ExtensionsvRight arrow or MorevGrp CallingQueue AlarmDial calling group ext. no.EnterAlarm Threshold 1 or Alarm Threshold 2 or Alarm Threshold 3DropDial no. of calls (199)Enter

Set the overflow threshold time:

• Extensions or MoreGrp Calling OverflowCalling Group No.Time Based Overflow

Assign external alert to notify calling group members of callsinqueue alarm:

• Extensions or MoreGrp CallingXtnl AlertDial calling group ext. no.EnterDropDial ext. no. for alertEnter

Enter display label for calling group:

• or MoreLabelingGrp Calling

Maximums

32

20 local, 1 non-local

1

1

200 can be shared among groups

10

1

1 (can be shared among groups)

3 per group

1 (cannot be shared among groups)

1 (can be shared among groups)

0-99

Factory Settings

Calls in Calling Group Queue

Overflow Threshold

Repeat Secondary Delay Announcement

Time between Announcements

Calls-in-Queue Alarm Levels:

Calls-in-Queue Alarm

Calling group priority level

Calling group extension numbers

Extension Status

Hunt Type

Group Type

99

1 call (range 1-99 calls)

0 (0-900 sec)

Off

Off

0 (0-900 sec)

1 call (range 1-99 calls)

1 call (range 1-99 calls)

1 call (range 1-99 calls)

Range 1-99 calls

16 (range 1-32)

770-791, 7920-7929

Calling Group

Circular

Auto Logout

For additional information about calling group activities, see Extension Status.