Group Calling Feature

Feature Interactions

Auto Dial

Extension Status

Pools

Barge-In

Fax Extension

Primary Rate Interface and T1

Callback

Forward and Follow Me

Recall/Timed Flash

Caller ID

Hold

Remote Access

Call Waiting

HotLine

Ringing Options

Camp-On

Inspect

Service Observing

Centralized Voice Messaging

Labeling

Signal/Notify

Conference

Messaging

SMDR

Coverage

Multi-Function Module

System Access/ Intercom Buttons

CTI Link

Music-On-Hold

System Renumbering

Digital Data Calls

Night Service

Transfer

Direct Station Selector

Park

UDP Features

Display

Personal Lines

 

Do Not Disturb

Pickup




Topics
  Description
 
  Incoming Calls
Call Handling
At a Glance
Calling Group Options
 
  Queue Control
Calling Group Supervisor Position
Hunt Type
Calling Group Priority & Support Calling Groups
Delay Announcements
Message - Waiting Receiver
Calls-in-Queue Alarm Threshold
Overflow Threshold
Overflow Threshold Time
Prompt-Based Overflow
Overflow Receiver
Calling Group Overflow Receiver
QCC Queue Overflow Receiver
Calling Group Type
Using Alarm Thresholds to Monitor the Effectiveness of Delay Announcements
Considerations & Constraints
 
  Priority Queueing Considerations
  Mode Differences
Telephone Differences
 
  Direct Line Consoles
Direct Station Selector
Queued Call Consoles
Other Multiline Telephones
Single-Line Telephones
Feature Interactions