Group Calling Feature

Telephone Differences

Queued Call Consoles

A QCC cannot be a member of a calling group and cannot be assigned as a calling group supervisor position.

The QCC queue can be designated to provide overflow coverage for calls from one or more calling groups. However, it cannot be designated as a Support calling group. When an overflow call is sent to the QCC queue, it is not identified as a calling group call.

When a calling group provides Position-Busy backup coverage for a QCC operator, only inside Dial 0 calls from the QCC queue are subject to queue control.

A calling group with a non-local member can be used to send overflow calls over the private network to a QCC queue or to provide Position-Busy Backup or a QCC. See the Network Reference for details.

Topics
	Description
	Incoming Calls Call Handling
	At a Glance
	Calling Group Options
	Queue Control Calling Group Supervisor Position Hunt Type Calling Group Priority & Support Calling Groups Delay Announcements Message - Waiting Receiver Calls-in-Queue Alarm Threshold Overflow Threshold Overflow Threshold Time Prompt-Based Overflow Overflow Receiver Calling Group Overflow Receiver QCC Queue Overflow Receiver Calling Group Type Using Alarm Thresholds to Monitor the Effectiveness of Delay Announcements
	Considerations & Constraints
	Priority Queueing Considerations
	Mode Differences
	Telephone Differences
	Direct Line Consoles Direct Station Selector Queued Call Consoles Other Multiline Telephones Single-Line Telephones
	Feature Interactions