Group Calling Feature

Mode Differences

Behind Switch Mode

Calls to calling groups in a system set up in Behind Switch mode follow the communications system ring pattern, not the Central Office ring pattern.
Topics
  Description
 
  Incoming Calls
Call Handling
At a Glance
Calling Group Options
 
  Queue Control
Calling Group Supervisor Position
Hunt Type
Calling Group Priority & Support Calling Groups
Delay Announcements
Message - Waiting Receiver
Calls-in-Queue Alarm Threshold
Overflow Threshold
Overflow Threshold Time
Prompt-Based Overflow
Overflow Receiver
Calling Group Overflow Receiver
QCC Queue Overflow Receiver
Calling Group Type
Using Alarm Thresholds to Monitor the Effectiveness of Delay Announcements
Considerations & Constraints
 
  Priority Queueing Considerations
  Mode Differences
Telephone Differences
 
  Direct Line Consoles
Direct Station Selector
Queued Call Consoles
Other Multiline Telephones
Single-Line Telephones
Feature Interactions