EL (Enhanced-List Application) alarms

The following alarms are generated by the EL application and indicate a problem with the Enhanced-List Application (ELA):

EL DELIVTS 1

Description:

All of the trusted server data is lost.

Repair procedure:

• Reinstall the ELA software. See Adding software packages.

EL DELIVTS 2

Description:

Some of the trusted server data is lost.

Repair procedure:

• Reinstall the ELA software. See Adding software packages.

EL DELIVTS 3

Description:

Trusted Server data is corrupt.

Repair procedure:

• Reinstall the ELA software. See Adding software packages.

EL DELIVTS 4

Description:

The trusted server data is no longer valid.

Repair procedure:

1. Verify that both the ela-admin and ela-deliv trusted servers exist:
   1. Start at the Messaging Administration main menu and select:
      

      Global Administration
           Messaging Administration

      The system displays the SSH User Authentication dialog box. Enter your login, for example, sa or vm, in the User name field and your password in the Password field. Click Login. The system then displays the Messaging command prompt screen.

   2. Enter list trusted-servers at the enter command: prompt.

      The system displays the List Trusted Servers screen.

   3. Verify that both the ela-admin and ela-deliv trusted servers exist.
2. Do one of the following:
   • If both the ela-admin and ela-deliv trusted servers exist, continue with step 3.
   • If the ela-admin or ela-deliv trusted servers do not exist, do the following:
     1. Stop the messaging software (voice system)
     2. Restart the messaging software (voice system).

     The system should then automatically add the missing trusted servers after reinitialization occurs.

3. Edit the ela-admin and ela-deliv trusted server profiles:
   1. From the Messaging command prompt screen, enter change trusted-server ela-admin at the enter command: prompt.

      The Trusted-Server Profile screen displays.

   2. Edit the ela-admin trusted server profile. Verify that the:
      • Trusted-Server Name field is set to ela-admin
      • IP address field is set to 127.0.0.1
      • Service Name field is set to Enhanced-List Application
      • Minutes of Inactivity Before Alarm field is set to 0

   3. Press F3 (Save).
   4. Enter change trusted-server ela-deliv at the enter command: prompt.
   5. Edit the ela-deliv trusted server profile. Verify that the:
      • Trusted-Server Name field is set to ela-deliv
      • IP address field is set to 127.0.0.1
      • Service Name field is set to Enhanced-List Application
      • Minutes of Inactivity Before Alarm field is set to 255

   6. Press F3 (Save).
   7. Enter exit at the enter command: prompt.
   8. Click Return to Main.

EL REGISTRY 1

Description:

The Enhanced-List registry is lost. The ELA software detected that the registry database disappeared.

Repair procedure:

Note: If this alarm chronically reoccurs, contact your remote support center.

Do one of the following:

• Restore system data from the nightly backup.
• Readminister the registry:
  1. Start at the Messaging Administration main menu and select:

     Feature Administration
          Enhanced-List Application
               Manage Enhanced-Lists and Memberships

     The system displays the Manage Enhanced-Lists page.

  2. Click Create a New List.

     The system displays the Create a New Enhanced-List page.

  3. Re-enter the data for an Enhanced List. For more information, click the field names or Help on the web-based administration page.
  4. Click Save.
  5. Repeat step 2 through step 4 for each Enhanced List.

EL REGISTRY 2

Description:

The system failed to write an updated Enhanced-List registry.

Repair procedure:

• Contact your remote support center.

EL SHADOW 1

Description:

The system lost the shadow mailbox data.

Repair procedure:

Use one of the following recovery methods:

• Restore system data from the nightly backup.
• Reenter the shadow mailbox extension and community ID:
  1. Verify that the shadow mailbox actually exists at the desired extension:
     1. Start at the Messaging Administration main menu and select:

        Global Administration
             Subscriber Management
             

     2. On the Managing Subscribers screen, type the extension for the shadow mailbox in the Local Mailbox Number field.
     3. Click Edit Subscriber to verify if the shadow mailbox exists.
     4. Do one of the following:
        • If the shadow mailbox exists:
          1. Click Return to Main.
          2. Continue with step 2.

        • If the shadow mailbox does not exist:
          1. Create a new shadow mailbox.
          2. Continue with step 2.

  2. From the Messaging Administration main menu, select:

     Feature Administration
          Enhanced-List Application
               Configure Subscriber Management

     The system displays the Configure Subscriber Management page.

3. Reenter the shadow mailbox extension and community ID.
4. Click Save.

   The system verifies that the shadow mailbox exists at the extension given and saves the shadow mailbox data.

EL SHADOW 2

Description:

The shadow mailbox is corrupt.

Repair procedure:

Use one of the following recovery methods:

• Restore system data from the nightly backup.
• Reenter the shadow mailbox extension and community ID:
  1. Verify that the shadow mailbox actually exists at the desired extension:
     1. Start at the Messaging Administration main menu and select:

        Global Administration
             Subscriber Management
             

     2. On the Managing Subscribers screen, type the extension for the shadow mailbox in the Local Mailbox Number field.
     3. Click Edit Subscriber to verify if the shadow mailbox exists.
     4. Do one of the following:
        • If the shadow mailbox exists:
          1. Click Return to Main.
          2. Continue with step 2.

        • If the shadow mailbox does not exist:
          1. Create a new shadow mailbox.
          2. Continue with step 2.

  2. From the Messaging Administration main menu, select:

     Feature Administration
          Enhanced-List Application
               Configure Subscriber Management

     The system displays the Configure Subscriber Management page.

3. Reenter the shadow mailbox extension and community ID.
4. Click Save.

   The system verifies that the shadow mailbox exists at the extension given and saves the shadow mailbox data.

EL SHADOW 3

Description:

The shadow mailbox data is corrupt.

Repair procedure:

Use one of the following recovery methods:

• Restore system data from the nightly backup.
• Reenter the shadow mailbox extension and community ID:
  1. Verify that the shadow mailbox actually exists at the desired extension:
     1. Start at the Messaging Administration main menu and select:

        Global Administration
             Subscriber Management
             

     2. On the Managing Subscribers screen, type the extension for the shadow mailbox in the Local Mailbox Number field.
     3. Click Edit Subscriber to verify if the shadow mailbox exists.
     4. Do one of the following:
        • If the shadow mailbox exists:
          1. Click Return to Main.
          2. Continue with step 2.

        • If the shadow mailbox does not exist:
          1. Create a new shadow mailbox.
          2. Continue with step 2.

  2. From the Messaging Administration main menu, select:

     Feature Administration
          Enhanced-List Application
               Configure Subscriber Management

     The system displays the Configure Subscriber Management page.

3. Reenter the shadow mailbox extension and community ID.
4. Click Save.

   The system verifies that the shadow mailbox exists at the extension given and saves the shadow mailbox data.

EL SHADOW 4

Description:

The shadow mailbox is not allowing access to the trusted server.

Repair procedure:

• Contact your remote support center.

EL SHADOW 5

Description:

The shadow mailbox does not exist at the expected extension.

Repair procedure:

Reenter the shadow mailbox extension and community ID:

1. Verify that the shadow mailbox actually exists at the desired extension:
   1. Start at the Messaging Administration main menu and select:

      Global Administration
           Subscriber Management
           

   2. On the Managing Subscribers screen, type the extension for the shadow mailbox in the Local Mailbox Number field.
   3. Click Edit Subscriber to verify if the shadow mailbox exists.
   4. Do one of the following:
      • If the shadow mailbox exists:
        1. Click Return to Main.
        2. Continue with step 2.

      • If the shadow mailbox does not exist:
        1. Create a new shadow mailbox.
        2. Continue with step 2.

2. From the Messaging Administration main menu, select:

   Feature Administration
        Enhanced-List Application
             Configure Subscriber Management

   The system displays the Configure Subscriber Management page.

3. Reenter the shadow mailbox extension and community ID.
4. Click Save.

   The system verifies that the shadow mailbox exists at the extension given and saves the shadow mailbox data.

EL SHADOW 6

Description:

The shadow mailbox contains messages for recipients who have full mailboxes. ELA cannot deliver these messages until the recipients make space in their mailboxes.

The messaging application can take up to 2 weeks to determine that a message is undeliverable and to generate a log entry for a delivery failure.

The shadow mailbox can hold a large (but fixed) number of messages. It may also become full if the messages in it exceed a certain size. If the shadow mailbox becomes full, no more messages can be delivered.

Repair procedure:

To correct the problem of a full shadow mailbox:

1. Create a new shadow mailbox.
2. Provide the mailbox number of the new shadow mailbox on the web page. To do this:
   1. From the Messaging Administration main menu, select:

      Global Administration
           Subscriber Management
                Configure Subscriber Management

      The system displays the Configure Subscriber Management page.

   2. Under Special Subscribers, enter the new Enhanced-List Application Shadow Mailbox Number.
   3. Click Save.

   The system verifies that the shadow mailbox exists and saves the data. The new shadow mailbox will now take over new message deliveries.

3. Leave the existing shadow mailbox alone for the length of the retry schedule on the system-parameters features form (the default is 2 weeks). During this time messages gradually fail and are removed, restoring space in the mailbox.
4. After the length of the retry interval, the original shadow mailbox may be removed. You could also keep the original shadow mailbox in reserve, and switch back to it in case the new shadow mailbox that you created in step 1 becomes full.
5. Optional: You can try to find out whether persons with full mailboxes have abandoned usage of their mailboxes (these mailboxes are routinely filled with unwanted messages distributed by often-used lists). You can then remove these mailboxes, or ask subscribers with full mailboxes to delete at least half of their messages.

If you get this alarm regularly, evaluate how your business uses ELA:

• Do your subscribers use large enhanced lists too frequently? Are they being used for trivial or nonbusiness purposes?
• Are subscriber mailboxes too small? Do you need to increase mailbox space or purchase more hours for storage?
• Is the ELA class of service correct? (Check the value in the Mailbox Size (seconds), Maximum: field on the Class of Service screen, page 2. Is the ELA class of service assigned to the shadow mailbox?
• Are the intervals for rescheduling delivery on the System Parameters Features screen appropriate?

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