The following alarms are generated by the EL application
and indicate a problem with the Enhanced-List Application (ELA):
EL DELIVTS 1
Description:
All of the trusted server data is lost.
Repair procedure:
EL DELIVTS 2
Description:
Some of the trusted server data is lost.
Repair procedure:
EL DELIVTS 3
Description:
Trusted Server data is corrupt.
Repair procedure:
EL DELIVTS 4
Description:
The trusted server data is no longer valid.
Repair procedure:
- Verify that both the ela-admin and ela-deliv trusted servers
exist:
- Start at the Messaging Administration main menu
and select:
Global Administration
Messaging Administration
The system displays the SSH User Authentication
dialog box. Enter your login, for example, sa or vm, in the User name field
and your password in the Password field. Click Login. The system then
displays the Messaging command prompt screen.
- Enter list trusted-servers at the enter command:
prompt.
The system displays the List Trusted Servers screen.
- Verify that both the ela-admin and ela-deliv trusted servers
exist.
- Do one of the following:
- Edit the ela-admin and ela-deliv
trusted server profiles:
- From the Messaging command prompt screen, enter change
trusted-server ela-admin at the enter command: prompt.
The Trusted-Server Profile screen displays.
- Edit the ela-admin trusted server profile. Verify that the:
- Trusted-Server Name field is set to ela-admin
- IP address field is set to 127.0.0.1
- Service Name field is set to Enhanced-List Application
- Minutes of Inactivity Before Alarm field is set to 0
- Press F3 (Save).
- Enter change trusted-server ela-deliv at the enter
command: prompt.
- Edit the ela-deliv trusted server profile. Verify that the:
- Trusted-Server Name field is set to ela-deliv
- IP address field is set to 127.0.0.1
- Service Name field is set to Enhanced-List Application
- Minutes of Inactivity Before Alarm field is set to 255
- Press F3 (Save).
- Enter exit at the enter command: prompt.
- Click Return to Main.
EL REGISTRY 1
Description:
The Enhanced-List registry is lost. The ELA software detected that
the registry database disappeared.
Repair procedure:
Do one of the following:
- Restore system data from the nightly
backup.
- Readminister the registry:
- Start at the Messaging Administration main menu
and select:
Feature Administration
Enhanced-List Application
Manage
Enhanced-Lists and Memberships
The system displays the Manage Enhanced-Lists page.
- Click Create a New List.
The system displays the Create a New Enhanced-List page.
- Re-enter the data for an Enhanced List. For more information,
click the field names or Help on the web-based administration
page.
- Click Save.
- Repeat step 2 through step
4 for each Enhanced List.
EL REGISTRY 2
Description:
The system failed to write an updated Enhanced-List registry.
Repair procedure:
EL SHADOW 1
Description:
The system lost the shadow mailbox data.
Repair procedure:
Use one of the following recovery methods:
- Restore system data from the nightly
backup.
- Reenter the shadow mailbox extension and community ID:
- Verify that the shadow mailbox actually exists at the desired
extension:
- Start at the Messaging Administration main menu and select:
Global Administration
Subscriber Management
- On the Managing Subscribers screen, type the extension
for the shadow mailbox in the Local Mailbox Number
field.
- Click Edit Subscriber to verify if the shadow
mailbox exists.
- Do one of the following:
- From the Messaging Administration main menu, select:
Feature Administration
Enhanced-List Application
Configure
Subscriber Management
The system displays the Configure Subscriber Management
page.
- Reenter the shadow mailbox extension and community
ID.
- Click Save.
The system verifies that the shadow mailbox exists at the
extension given and saves the shadow mailbox data.
EL SHADOW 2
Description:
The shadow mailbox is corrupt.
Repair procedure:
Use one of the following recovery methods:
- Restore system data from the nightly
backup.
- Reenter the shadow mailbox extension and community ID:
- Verify that the shadow mailbox actually exists at the desired
extension:
- Start at the Messaging Administration main menu and select:
Global Administration
Subscriber Management
- On the Managing Subscribers screen, type the extension
for the shadow mailbox in the Local Mailbox Number
field.
- Click Edit Subscriber to verify if the shadow
mailbox exists.
- Do one of the following:
- From the Messaging Administration main menu, select:
Feature Administration
Enhanced-List Application
Configure
Subscriber Management
The system displays the Configure Subscriber Management
page.
- Reenter the shadow mailbox extension and community
ID.
- Click Save.
The system verifies that the shadow mailbox exists at the
extension given and saves the shadow mailbox data.
EL SHADOW 3
Description:
The shadow mailbox data is corrupt.
Repair procedure:
Use one of the following recovery methods:
- Restore system data from the nightly
backup.
- Reenter the shadow mailbox extension and community ID:
- Verify that the shadow mailbox actually exists at the desired
extension:
- Start at the Messaging Administration main menu and select:
Global Administration
Subscriber Management
- On the Managing Subscribers screen, type the extension
for the shadow mailbox in the Local Mailbox Number
field.
- Click Edit Subscriber to verify if the shadow
mailbox exists.
- Do one of the following:
- From the Messaging Administration main menu, select:
Feature Administration
Enhanced-List Application
Configure
Subscriber Management
The system displays the Configure Subscriber Management
page.
- Reenter the shadow mailbox extension and community
ID.
- Click Save.
The system verifies that the shadow mailbox exists at the
extension given and saves the shadow mailbox data.
EL SHADOW 4
Description:
The shadow mailbox is not allowing access to the trusted server.
Repair procedure:
EL SHADOW 5
Description:
The shadow mailbox does not exist at the expected extension.
Repair procedure:
Reenter the shadow mailbox extension and community ID:
- Verify that the shadow mailbox actually exists at the desired
extension:
- Start at the Messaging Administration main menu
and select:
Global Administration
Subscriber Management
- On the Managing Subscribers screen, type the extension for
the shadow mailbox in the Local Mailbox Number field.
- Click Edit Subscriber to verify if the shadow mailbox
exists.
- Do one of the following:
- From the Messaging Administration main menu, select:
Feature Administration
Enhanced-List Application
Configure
Subscriber Management
The system displays the Configure Subscriber Management page.
- Reenter the shadow mailbox extension and community ID.
- Click Save.
The system verifies that the shadow mailbox exists at the
extension given and saves the shadow mailbox data.
EL SHADOW 6
Description:
The shadow mailbox contains messages for recipients who have full
mailboxes. ELA cannot deliver these messages until the recipients
make space in their mailboxes.
The messaging application can take up to 2 weeks to determine that
a message is undeliverable and to generate a log entry for a delivery
failure.
The shadow mailbox can hold a large (but fixed) number of messages.
It may also become full if the messages in it exceed a certain size.
If the shadow mailbox becomes full, no more messages can be delivered.
Repair procedure:
To correct the problem of a full shadow mailbox:
- Create a new shadow mailbox.
- Provide the mailbox number of the new shadow mailbox on the
web page. To do this:
- From the Messaging Administration main menu,
select:
Global Administration
Subscriber Management
Configure
Subscriber Management
The system displays the Configure Subscriber Management
page.
- Under Special Subscribers, enter the new Enhanced-List Application
Shadow Mailbox Number.
- Click Save.
The system verifies that the shadow mailbox exists and saves
the data. The new shadow mailbox will now take over new message
deliveries.
- Leave the existing shadow mailbox alone for the length of the
retry schedule on the system-parameters features form (the default
is 2 weeks). During this time messages gradually fail and are
removed, restoring space in the mailbox.
- After the length of the retry interval, the original shadow
mailbox may be removed. You could also keep the original shadow
mailbox in reserve, and switch back to it in case the new shadow
mailbox that you created in step 1 becomes full.
- Optional: You can try to find out whether persons with
full mailboxes have abandoned usage of their mailboxes (these
mailboxes are routinely filled with unwanted messages distributed
by often-used lists). You can then remove these mailboxes, or
ask subscribers with full mailboxes to delete at least half of
their messages.
If you get this alarm regularly, evaluate how your business uses
ELA:
- Do your subscribers use large enhanced lists too frequently?
Are they being used for trivial or nonbusiness purposes?
- Are subscriber mailboxes too small? Do you need to increase
mailbox space or purchase more hours for storage?
- Is the ELA class of service correct? (Check the value in the
Mailbox Size (seconds), Maximum: field on the Class of Service
screen, page 2. Is the ELA class of service assigned to the shadow
mailbox?
- Are the intervals for rescheduling delivery on the System Parameters
Features screen appropriate?
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