Introduction to configuring a voice mail domain


Notes: You need only administer the voice mail domain on the messaging application server (MAS) that is the primary domain controller. The other servers, if any, will automatically pickup the properties established for the domain from the primary controller. You may be prompted to stop and restart the MAS after you have made changes to a property in Voice Mail System Configuration. If so, the changes will not take effect until you stop and restart the MAS. When configuring a voice mail domain, changes to domain-wide properties may take a few minutes to become effective on all MASs. It is recommended that you run only one instance of Voice Mail System Configuration at a time in the voice mail domain.

Automated attendant

You can configure how the automated attendant greets callers and instructs them on how to proceed.

See Configuring the automated attendant.

Call Me

You can configure Call Me properties.

See Configuring Call Me.

Message Waiting Indicator

You can configure Message Waiting Indicator properties.

See Configuring message waiting indicator (MWI).

Fax

You can configure how the Fax feature works.

See Configuring fax.

Security

You can configure which users or groups can administer the voice mail domain.

See Configuring voice mail domain security and Configuring message store security.

Languages

You can configure the primary language to be used by the telephone user interface in the voice mail domain. You can also enable and disable multi-language text-to-speech, and select text-to-speech languages.

See Configuring languages.

Audio Encoding

You can configure the audio encoding format used for recording messages.

See Configuring the audio encoding format.

Messaging

You can configure how the system responds when one or more components go offline, including how users are able to access messages.

See Configuring access to messages when the MAS goes offline.

Serviceability

You can configure how alarm notifications are handled on your system.

See Configuring serviceability.

Licensing

You can view licensing information for your system.

See Viewing licensing information.

Tracing system

You can configure how the information about voice mail system activity is logged.

See Configuring the tracing system.

Before you begin

Ensure you have read Messaging Application Server (MAS) Basics. That chapter introduces you to the Voice Mail System Configuration application used to perform the configuration.