S3400-H server replacement

You might need to replace the entire S3400-H server in either of the following cases:

A non-field-replaceable component has failed. See Replacing a partly functional machine.
The entire machine has been damaged (for example, through a lightning strike, fire, or flood). See Replacing the entire machine.

Contact a technical support representative for instructions on obtaining a replacement machine.

Note: If a replacement machine is required, Avaya Inc. will attempt to provide a replacement machine that uses the same type of motherboard as the old unit. This will keep the cable connections and the number of supported analog port boards the same between the old and replacement units.

Replacing a partly functional machine

If one of the following components fails, the entire machine must be replaced:

Motherboard and processor
SCSI drive backplane
Any other internal component that cannot be individually isolated and replaced

When you receive the replacement machine, complete the following steps to return the system to service:

Disassemble the old machine.
Reassemble the replacement machine.

Disassemble the old machine

To transfer usable components from the old machine to the replacement unit:

Unpack the replacement machine. Verify that it appears to be in usable condition, with no obvious damage.
Note: You will reuse the circuit boards, disk drives, peripheral devices, and external cables from the old machine.
If the system is in service, shut down the system and remove power.
Disconnect the cables to all peripheral devices including the monitor, keyboard/mouse, and any external modems.
Disconnect all additional cables from the rear of the unit including AC power cords, LAN cables, RMB cables, and any analog port board cables.
Note: Label the cables so that you can easily reconnect them.
Remove the front bezel and top cover.
Remove the circuit card hold-down bracket.
Transfer all circuit cards from the old machine to the new machine. For complete steps, see Replacing circuit cards.
Note: All servers that use a nonintegrated video and LAN motherboard also have a separate video card and NIC. These two additional boards should be present in the replacement unit.
Avaya Inc. will attempt to provide a replacement machine that uses the same type of motherboard as the old unit. This will keep the cable connections and the number of supported analog port boards the same between the old and replacement units.
Transfer the disk drives from the old machine to the new machine. Complete the steps in Replacing a SCSI RAID drive for each of the drives.

Reassemble the replacement machine

To bring the new machine into service:

When all appropriate internal components are transferred, replace the circuit card hold-down bracket.
Replace the top cover and front bezel.
Reconnect all external cables to the new machine.
Restore power to the system.
Test the system.

Replacing the entire machine

If the entire machine has been damaged, you must install a completely new machine.

When you receive the replacement server, you must complete the following steps to return the system to service:

If possible, perform an attended backup of the Message Networking system.
Unpack the replacement server. You will reuse the peripheral devices and cables from the old server.
Disconnect the monitor, keyboard/mouse, modem, RJ-11 lines, and LAN cable from the old server. Label or carefully note the channel for each RJ-11 line as you unplug it.
If the S3400-H was installed in a rack, carefully uninstall the server from the rack. Then install the replacement server into the rack. See Installing the S3400-H or S3210R in a rack-mount or stackable configuration.
Connect the monitor, keyboard/mouse, and modem to the new server. If you need additional information, see Connecting peripheral devices.
Connect the LAN cable to COM2 on the new server.
Connect the RJ-11 phone lines to the correct channel on the new server. If you need additional information, see Connecting the analog port boards.
Restore power to the system.
Log in to the system as sa, using the default sa password of sapasswd.
Important! It is critical that you change the sa password from the default to avoid unauthorized access to the system.
Perform switch administration, if appropriate
Restore the system from the backup.
Verify the customer options.
Test the system.

Note: If a login other than sa was used when replacing the server, it is important that you now change the sa password from the default.

S3210R server replacement

If a component that requires a server replacement fails, contact a technical support representative for instructions on obtaining a replacement server.

When you receive the replacement server, you must complete the following steps to return the system to service:

If possible, perform an attended backup of the Message Networking system.
Unpack the replacement server. You will reuse the peripheral devices and cables from the old server.
Disconnect the monitor, keyboard/mouse, modem, RJ-11 lines, and LAN cable from the old server. Label or carefully note the channel for each RJ-11 line as you unplug it.
Connect the monitor, keyboard/mouse, and modem to the new server. If you need additional information, see Connecting peripheral devices.
Connect the LAN cable to COM2 on the new server.
Connect the RJ-11 phone lines to the correct channel on the new server. If you need additional information, see Connecting the analog port boards.
Restore power to the system.
Log in to the system as sa, using the default sa password of sapasswd.
Important! It is critical that you change the sa password from the default to avoid unauthorized access to the system.
Perform switch administration, if appropriate
Restore the system from the backup.
Verify the customer options.
Test the system.

Note: If a login other than sa was used when replacing the server, it is important that you now change the sa password from the default.

S3210 system server replacement

If a component that requires a server replacement fails, contact a technical support representative for instructions on obtaining a replacement server.

When you receive the replacement server, you must complete the following steps to return the system to service:

If possible, perform an attended backup of the Message Networking system.
Unpack the replacement server. You will reuse the peripheral devices and cables from the old server.
Disconnect the monitor, keyboard/mouse, modem, RJ-11 lines, and LAN cable from the old server. Label or carefully note the channel for each RJ-11 line as you unplug it.
Connect the monitor, keyboard/mouse, and modem to the new server. If you need additional information, see Connecting peripheral devices.
Connect the LAN cable to COM2 on the new server.
Connect the RJ-11 phone lines to the correct channel on the new server. If you need additional information, see Connecting the analog port boards.
Restore power to the system.
Log in to the system as sa, using the default sa password of sapasswd.
Important! It is critical that you change the sa password from the default to avoid unauthorized access to the system.
Perform switch administration, if appropriate
Restore the system from the backup.
Verify the customer options.
Test the system.

Note: If a login other than sa was used when replacing the server, it is important that you now change the sa password from the default.

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