Contents

 
Expand Introduction
Expand System description
Expand Features
Expand Installation
Expand Administration
Expand Maintenance
Expand Troubleshooting
Expand Tech Tours
Collapse Application development
     Expand Voice application basics
     Expand Planning voice response applications
     Expand Designing voice response applications
     Expand Developing voice applications
     Collapse Testing a voice response application
           Set usability goals
          Expand Test the preliminary application
           Refine the preliminary application based on usability goals
           Test the application again
           Continue testing until the usability goals are accomplished
           Use the tested and refined application in service
Expand Reference
Expand Printing the Help sections
Expand Glossary
Expand Basic telecommunications terms
Expand Acronyms and abbreviations
 Index