Introduction to reports

You can use the Reporting Tool to generate reports for monitoring voice mail system usage, planning capacity and tracking system security. The information is taken from the transaction database and generated for the voice mail domain. Some reports can also generate voice-server-specific or user-specific information.

Once you have generated a report, you can zoom it on the screen or print it for easy reference. You can also export a report to different file formats or attach it to a message sent via a MAPI enabled e-mail system.

You can generate the following reports:

Hourly Statistics

This report records information about the number of incoming and outgoing calls for each hour in a specified time period.

This report records information about unsuccessful mailbox logins due to an incorrect password or invalid mailbox number being entered.

Port Statistics

This report records incoming and outgoing call information for each port configured in the voice mail domain.

System Usage

This report records call and messaging statistics for the voice mail domain.

User Mailbox Statistics

This report records information about telephone calls and messages received by each subscriber in the voice mail domain.

Basic Metrics

This report records statistics on messaging activity in the voice mail domain.

Sample reports provides samples of all the reports for reference.

Before you begin

Before you generate reports you should, ensure that:

Transaction generation is enabled for the time period you want to report on (transaction generation is disabled by default). For more information see Enabling transaction generation.

Reporting Tool data source (TrxDB) references the transaction database on the tracing system machine. For more information see Selecting a data source.

The machine on which Reporting Tool is running has a configured printer.

Run Reporting Tool from the Avaya Unified Messenger folder.