Contents

 
Expand Introduction
Expand System description
Expand Features
Expand Installation
Expand Administration
Expand Maintenance
Expand Troubleshooting
Expand Tech Tours
Collapse Application development
     Expand Voice application basics
     Collapse Planning voice response applications
           Use human factors and usability engineering resources
           Use prerecorded speech
           Offer a user guide
           Offer caller training
           Provide an attendant
           Plan for disabled callers
          Collapse Diagram your application design
                Use flowcharts
                Use outlines
     Expand Designing voice response applications
     Expand Developing voice applications
     Expand Testing a voice response application
Expand Reference
Expand Printing the Help sections
Expand Glossary
Expand Basic telecommunications terms
Expand Acronyms and abbreviations
 Index