Contents

Introduction  System description  Features  Installation  Administration  Maintenance  Troubleshooting  Tech Tours  Application development       Voice application basics       Planning voice response applications       Designing voice response applications            Overview of designing voice response applications                 Application usability                 Prompts                 Announcements                 Menus                 Digit input                 Yes/no questions                 Pace the application                 Application errors                 Touch-tone and speech recognition                      Application examples                      Touchtone input used with spoken input                      Use touch-tone input when speech recognition fails                      Modify a touch-tone-only application to include spoken input                 Dial through and barge-in                 Bilingual, multilingual, and non-US English applications                 Text-to-Speech in applications            Designing applications that use speech            Designing applications that use ASAI            Designing applications that use Computer Telephony Integration (CTI)            Designing applications that use Converse Vector Step (CVS) routing            Designing VoiceXML applications            Designing applications that use Siebel eBusiness Integration       Developing voice applications       Testing a voice response application  Reference  Printing the Help sections  Glossary  Basic telecommunications terms  Acronyms and abbreviations  Index