Contents

Introduction  System description  Features  Installation  Administration  Maintenance  Troubleshooting  Tech Tours  Application development       Voice application basics       Planning voice response applications       Designing voice response applications            Overview of designing voice response applications            Designing applications that use speech                 Speech file system                 Speech development tools and features                 Developing speech                 Editing speech                 Recognizing WholeWord speech input                      How WholeWord speech recognition works                      Bilingual capabilities                      Standard WholeWord speech recognition types                      Keyword recognition types                      Connected-digit recognition types                      Recognition DIPs                      Word spotting                      Phrase screening                      Recognition confirmation                      Barge-in                      Dual Tone Multifrequency (DTMF) support                      Custom grammars                      Custom vocabulary                      Custom DIPs                      WholeWord speech recognition accuracy                 Using NLSR in voice applications                 Putting it together                 Enhanced Basic Speech formats            Designing applications that use ASAI            Designing applications that use Computer Telephony Integration (CTI)            Designing applications that use Converse Vector Step (CVS) routing            Designing VoiceXML applications            Designing applications that use Siebel eBusiness Integration       Developing voice applications       Testing a voice response application  Reference  Printing the Help sections  Glossary  Basic telecommunications terms  Acronyms and abbreviations  Index