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Planning for an AUDIX Voice Power Migration

This section details the planning required to migrate from a AUDIX Voice Power to an Avaya Intuity system. It includes the following information:

With an AUDIX Voice Power to an Avaya Intuity migration, you can migrate subscriber data from the following releases:

This migration also includes planning information for these systems:

AUDIX Voice Power Migration Description

This section describes the migration process and the data that will or will not be migrated from the AUDIX Voice Power system to the Avaya Intuity system. The migration process assumes you want to:

Automatically Migrated Data

The data that will migrate from the AUDIX Voice Power system to the Avaya Intuity system includes:

Data Not Migrated

The Avaya Intuity system does not transfer any other data from AUDIX Voice Power. Some examples are:

AUDIX Voice Power Migration Preparation

This section identifies recommended preparations for a migration from the AUDIX Voice Power system to the Avaya Intuity system. Schedule these preparations for the following intervals relative to when the migration takes place:

One Week in Advance

One week before the migration:

  1. Send a broadcast message to your subscribers about the upcoming change in their voice messaging system. Tell subscribers to make written, detailed lists of the following items so the change of systems is less disruptive:
  2. Advise subscribers about the loss of their passwords and give them the new default password. The default password is the same for all subscribers.
     

    Note: Use "1" as the default password. "1" must be changed at the subscriber's first login and passes security restrictions. Check Compliance with password guidelines before selecting a default password.

  3. Inform subscribers that Avaya Intuity user features operate differently than user features on the AUDIX Voice Power system.

    4. One way to do this is to customize and distribute the handout "The New Intuity AUDIX System is Coming Soon" for AUDIX Voice Power. You can start with a Microsoft Word version or a text-only version.


     

    Note: Make the system administrator a single point of contact for subscriber's questions about their new Avaya Intuity system.

One Day In Advance

One day before the migration:

  1. Send a broadcast message telling subscribers of the impending voice messaging change and the need to read their handouts about the changes.
     

    Note: The AUDIX Voice Power broadcast messages do not turn on message waiting lamps, so you may want to send voice mail messages instead.

    2. The handout "The New Intuity AUDIX System: It's Different" for AUDIX Voice Power describes the new features that subscribers will have. Customize this handout and distribute it to your subscribers. You can start with a Microsoft Word version or a text-only version.

  2. Send a memo or broadcast message to tell subscribers the dial prefixes for fax print destinations and the number of additional digits after the prefix.
     

    Note: Subscribers cannot print or send faxes without knowing the fax prefix and precise number of digits after the prefix for fax printing. See Administering the Avaya Intuity Platform for Fax Messaging for more information.

  3. Send a memo or broadcast message to tell subscribers to transfer calls into their AUDIX mailbox when they answer a fax-only call and hear fax tone. On DEFINITY switches, they can do this with the Transfer into AUDIX feature.
  4. If you have installed Fax Messaging and Avaya Intuity Message Manager, send a memo or broadcast message to subscribers with these points:
  5. Collect records of the AUDIX Voice Power configuration.

    6. Gather the following information for the technician who performs the upgrade. You can gather the information by printing out administration screens or writing down the displayed information. The following screens contain information you should keep a paper copy of:

  6. Transcribe prompts.

    7. You cannot print out recorded prompts. So, if you do not already have a written record of your customized prompts, listen to and transcribe them before you replace your AUDIX Voice Power system with the Avaya Intuity system. To listen to a prompt:

      1. Log in on your telephone to the appropriate Service Administrator mailbox.
      2. Press the appropriate button for the prompts you want to hear:
      3. For the voice mail greeting, press 1.
      4. For the call answer prompts, press 2.
      5. For the automated attendant prompts, press 3.
      6. For the message drop prompts, press 4.
      7. For the information service prompts, press 5.
      8. For recorded subscriber names, press 6.
      9. Follow the prompts to listen to the greeting.
      10. Log in to extension 9999, press 3, and follow the prompts.
         

        Note: Use the AUDIX Voice Power Customized Announcements worksheet in Migration Worksheets to write down your prompts.

The Day of the Migration

On the day of the migration:

  1. Back up the AUDIX Voice Power data.
     

    Important! Back up the AUDIX Voice Power system data immediately before activating your Avaya Intuity system. Such a backup provides a single unified record of your system prior to its replacement with the Avaya Intuity system.

    2. See your AUDIX Voice Power System Manager's Guide or AUDIX Voice Power Maintenance documents for information on how to back up data.
     


    Do not use this system backup data for migrating data to your new Avaya Intuity system. The migration will fail.

  2. To handle fax-tone calls on MERLIN LEGEND switches, you must administer a special automated attendant for subscribers. Go to page 3 of the Subscriber screen and set up an automated attendant with the following characteristics:
After the Migration

Once the migration, switch administration, and acceptance testing of the system has been completed, complete the administration of the Avaya Intuity system. To use the same or similar configuration as that of the AUDIX Voice Power system, review or re-enter the data you gathered in preparation for the migration to the Avaya Intuity system.

This section identifies the steps for completing a migration from the AUDIX Voice Power system to the Avaya Intuity system.

  1. Compare subscribers on the Avaya Intuity system with subscribers on the AUDIX Voice Power system to ensure that all were migrated:
  2. Add subscribers who did not migrate.

    3. Add to the Avaya Intuity system any subscribers whose records were either missing or incomplete in the Avaya Intuity system subscriber list. See Adding, Changing, and Removing Subscribers for information on adding subscribers.

  3. Administer system parameters.

    4. Change the default system and switch parameters of the Avaya Intuity system to the parameters displayed in the printouts of your AUDIX Voice Power configuration. The Avaya Intuity system requires a number of additional parameters for system administration. See Overview of Basic Messaging Administration for information on changing parameters.

  4. Re-create automated attendants.

    5. Re-create the automated attendants and bulletin boards in the Avaya Intuity system by identifying the automated attendant subscriber type on Page 2 of the Subscriber screen and entering the definitions in Page 3. You should then re-record the greetings for the automated attendant mailboxes via your touchtone telephone. See Overview of Automated Attendants and Bulletin Boards for information on automated attendants and bulletin boards.
     

    Note: You may want to examine the way you have automated attendants set up. The Avaya Intuity system allows the scheduling of holiday, business, and nonbusiness hours attendants.

  5. Administer custom announcements.

    6. Create any custom announcement sets you had on the AUDIX Voice Power system. To do this, you should create a custom announcement set first and then make changes.

    Your custom announcements, particularly those for automated attendants, information service, and message drop, may no longer be appropriate to the standard fragments and announcements in the Avaya Intuity system.See Overview of Customizing Announcements or Overview of Commonly Changed Announcements or Fragments for more information.

  6. Administer multiple languages.

    7. If you purchased additional languages (including TTY) for your system, you may need to administer the languages for subscribers and automated attendants. See Overview of Automated Attendants and Bulletin Boards for more information.

  7. Administer new features.

    8. For more information about Intuity AUDIX feature administration, see Initial Administration and Test for Features.

  8. Readminister the AUDIX Voice Power switch connection.

Comparison of the AUDIX Voice Power and Avaya Intuity System

The following section describes the differences between the AUDIX Voice Power system and the Avaya Intuity system in these areas:

Capacities

The Avaya Intuity system exceeds the AUDIX Voice Power system in voice messaging capacity. The following table compares maximum capacities on both products.
 
Table: Maximum Capacity of AUDIX Voice Power and Avaya Intuity
Capacity
AUDIX Voice Power
Avaya Intuity
Voice ports1
12
  • 64 on a MAP/100P
  • 42 on a MAP/40P
  • 18 on a MAP/5P
Voice storage hours
70
  • 1400 on a MAP/100P (with RAID Level 5 and five hard drives)
  • 1000 on a MAP/100P (with RAID Level 5 and four hard drives)
  • 600 on a MAP/100P (with RAID Level 5
    and three hard drives)
  • 175 on a MAP/40P (with RAID Level 1)
  • 600 on a MAP/40P (without RAID)
  • 175 on a MAP/5P
Local subscribers2
300
  • 20,000 on a MAP/100P
  • 15,000 on a MAP/40P or MAP/5P
1
Avaya Intuity Fax, Internet Messaging, Intuity Message Manager, and Enhanced List Application can have a significant impact on the number of voice ports, number of hours of voice storage, and the number of subscribers the Avaya Intuity system can accommodate.
2
The number of local and remote subscribers that the Avaya Intuity system can accommodate depends on the length of messages, number of messages sent per hour, number of messages stored in a mailbox, and the average of networked messages sent locally.

Switch Connections

You can connect your Avaya Intuity machine to almost all of the same switches as the AUDIX Voice Power system. However, the Avaya Intuity system differs in the type of data communications hardware it uses.

The following table compares supported switches and data communications hardware on those switches.
 
Table: Switch and Integration Hardware Comparison

Integration Hardware
Switches
AUDIX Voice Power
Avaya Intuity
DEFINITY Generic 1
DCP
PI
DEFINITY Generic 2.1
N/A
DCIU
DEFINITY Generic 2.2
N/A
DCIU
DEFINITY Generic 3s
DCP
PI
DEFINITY Generic 3i
DCP
PI
DEFINITY Generic 3r
DCP
PGATE
DEFINITY Generic 3 V2
DCP
PI or PGATE
DEFINITY Generic 3 V3
DCP
PI or PGATE
5ESS
N/A
3A SMSI translator; SMSI with 202T modem
Mitel SX 200D
SID
Digital station interface circuit card
NEC NEAX 2400
SID
Digital station interface circuit card
Northern Telecom SL-1
SID
Digital station interface circuit card
Northern Telecom DMS100
N/A
SMSI with 202T modem
Rolm 8000, 9000, 9751
SID
Digital station interface circuit card
System 25
Mode Codes
N/A
System 75 (all releases)
DCP
System 75 R1V3
N/A
SCI, PI
System 85 R2V4 only
N/A
DCIU

Audix Voice Power and Avaya Intuity Subscriber Features

The Avaya Intuity system offers additional subscriber features or features that are different from those of the AUDIX Voice Power system. This section describes the similarities or differences between the AUDIX Voice Power and Avaya Intuity features. It includes the following list and tables:

AUDIX Voice Power to Avaya Intuity Subscriber Feature Summary

These features in Intuity AUDIX Release 5 provide additional capabilities.

Description of New Subscriber Features Compared to AUDIX Voice Power

The following table lists the new subscriber features to those you had with your AUDIX Voice Power system.
 
Table: New Subscriber Features from AUDIX Voice Power to Avaya Intuity
Feature
Description
Fax Messaging
Fax messaging is fully integrated with AUDIX voice messaging. Subscribers can receive, send, and store faxes, and attach faxes to voice messages. They can also scan, delete, skip, forward (including forward to a mailing list), and respond to faxes. They can also designate such messages as priority or private. As with voice messages, the category by which a fax is designated will change to reflect its status, that is, from new to unopened to old.
Languages
The Intuity AUDIX system announcement set can be replaced or augmented with one of an ever-expanding number of options, including non-English languages and TTY. Avaya account representatives have the most recent list.
You add, change, and delete these announcement sets just as you would the terse or standard announcement sets.
Multiple languages simultaneously
Up to nine announcement sets can be active simultaneously. More than one language can be active at one time and subscribers can work in AUDIX in the language of their choice.
Undelete key
In the Intuity AUDIX system, a subscriber can press * * U to recover a message just deleted.
Dual language greetings
The Intuity AUDIX system with multiple languages can allow subscribers to create two personal greetings
Avaya Intuity Message Manager
Avaya Intuity Message Manager is an optional software package that is loaded on to a personal computer (PC). It allows a subscriber to access, store, and manage AUDIX and fax messages using a graphical user interface. The Intuity AUDIX system communicates with Message Manager via a local area network (LAN) and coordinates Message Manager activity with the subscriber's voice terminal. Message Manager PC software is available per user. Message Manager server software on the Intuity AUDIX system is available per system for a right-to-use fee.
Turn off AUDIX Call Answering
When a subscriber is on the telephone or away from the office for an extended period of time, the subscriber can turn off the call answering feature of the AUDIX system. Thus, when the subscriber does not answer the telephone, AUDIX answers if the system greeting is active and tells the caller that the subscriber's mailbox is not accepting messages. If the subscriber turns off call answering and uses a personal greeting, the subscriber should mention in the greeting that messages are not being accepted.
The subscriber presses 5 7 1 to turn off the call answering feature.
This feature helps prevent a subscriber's mailbox from filling up with messages and saves disk space on the system. However, turning off the call answer feature does not turn off the AUDIX voice mail feature. Thus, a subscriber's mailbox continues to accept voice mail messages that other subscribers send.
AMIS analog networking
Intuity AUDIX lets a subscriber send messages to subscribers on remote systems that also have AMIS and to non-subscriber telephones. AMIS analog networking lets subscribers send messages to AUDIX Voice Power systems and non-Avaya voice messaging systems.
Automatic message scan
Subscribers can scan all message headers and/or messages at the touch of two buttons. This feature is available via Activity Menu option 7.
Call sender as reply
Subscribers can call the sender of a voice mail message immediately after listening to the message by pressing 1 0.
Delivery scheduling
Subscribers can schedule delivery of messages for specific days and times. The option to schedule delivery of a message occurs immediately after addressing the message.
Digital networking
Subscribers can send messages to subscribers on remote systems that are part of a digital network of AUDIX R1 or Intuity AUDIX machines. Digital networking is especially useful because it allows messaging between networks that is almost identical to messaging between subscribers on the same machine.
Directory assistance
Subscribers can access other subscriber's names and numbers quickly through a system directory. This feature is available by pressing * * N or * * 6.
End-of-message warning
Intuity AUDIX warns a caller when the call is approaching the maximum allowable length for a message.
Guest password
Callers can access a subscriber's mailbox directly to leave a message. With this feature, callers dial the Avaya Intuity system number, enter a subscriber's extension and the guest password, and leave a message.
Leave word calling
A caller on the same switch can leave or send a standard format message, usually by the touch of a button, requesting that the called party return the call.
Login announcement
Administrators and subscribers with login announcement privileges can create a special announcement that all subscribers hear when they log on to the system. The message cannot be deleted by the subscribers and is repeated each time a subscriber logs on until the announcement is removed.
Loudness controls
Subscribers can increase the volume of messages they are reviewing by pressing 4 or decrease the volume of messages by pressing 7.
Online help
Subscribers can obtain information about how to use the system by pressing * H or * 4 .
Outgoing or filed message storage
Subscribers can save messages they create so they can send them again or keep a record of what they said. Subscribers can also check the status of messages sent. Status categories include filed, nondeliverable, undelivered, delivered, and accessed.
Personal directory
Subscribers can create a private list of customized names (aliases) that correspond to other subscribers or extensions. As with the system directory, the personal directory can be queried by name, used for addressing messages, transferring calls, and creating mailing lists.
Priority messages
Subscribers who have permission can send priority messages, which are specially marked and preferentially presented to recipients.
Private messages
Subscribers or callers can designate a message they create as private, which prevents it from being forwarded.
Priority outcalling
Subscribers can be notified by an outcall only when they have new priority messages. This is an option of the Outcalling feature.
Relogin
Subscribers can log in to Intuity AUDIX more than once on a single call. This feature lets two or more subscribers share a single long-distance or pay telephone call to get their mail messages. This feature is available by pressing * R.
Shared extension
Subscribers who share one extension can each have a private voice mailbox.
Speed up or slow down controls
Subscribers can increase the speed of messages they are reviewing by pressing 9 or decrease the speed of messages by pressing 8.
Untouched message
Allows subscribers to listen to messages or message headers in the incoming section of their voice mailbox without changing the status of the messages from new or unopened to old.
Priority call answer messages
When leaving a call answer message in a subscriber's mailbox, a caller can designate the message to be a priority message. This capability is turned on or off system-wide.
"0" calls to follow coverage
With the Intuity AUDIX system, if a caller presses 0 to get a subscriber's secretary (or covering extension), the Intuity AUDIX system lets the call go to the secretary's voice mailbox.
Send messages to and receive messages from Internet email users
Intuity AUDIX subscribers can send messages, including voice, fax, text, or attached files, to or receive such messages from Internet email users. Messages can be sent from or received in the voice mailbox, Message Manager, or an Internet email-compatible software program. A special addressing method is required, which is determined by the Intuity AUDIX system administrator. Internet email users without access to an Intuity AUDIX system can play or record messages with a software program that is distributed without charge.
Listen to email or text messages
If your system has the text-to-speech option, subscribers can listen to email messages that were sent from an Internet email address or from Message Manager as a text message.
Print email or text messages
Subscribers can print messages that were sent from an Internet email address or from Message Manager as a text message. Subscribers print email in the same way they print faxes.
Address Messages to Enhanced Lists (up to 1500 members per list)
Subscribers can address and send a message to a large mailing list that can contain up to 1500 subscribers. Subscribers previously could send messages to a single list of up to 250 subscribers.
The system administrator creates each enhanced list and assigns an extension to it. Subscribers can then address a message to the list by simply entering the list's extension as they would any other subscriber's extension.
Compliance with password guidelines
The system prevents a subscriber from using the following types of passwords:
  • The same number as the subscriber's extension (for example, extension 34555 and password 34555)
  • Repeated digits (for example, 77777)
  • Consecutive digits (for example, 12345)
Restrictions on allowed transfers
The system administrator can administer the system so subscribers cannot transfer from the Intuity AUDIX system to certain specific extensions or ranges of extensions.
Avaya Voice Director
Uses speech recognition for Spoken Name Addressing and Name Dialing.
  • Spoken Name Addressing is used to address a message, transfer a call, or create a mailing list. Uses spoken input instead of telephone touchtones.
  • Name Dialing answers the telephone, asks the caller to speak a name, speaks the name back to the caller after finding it in the database, then transfers the call to the subscriber's extension.
ARIA
The ARIA interface can be chosen as the user interface for the Intuity AUDIX.
Lightweight Directory Access Protocol (LDAP)
LDAP allows external Internet clients and servers to query subscriber records and locate mailboxes on the Intuity AUDIX server. Acess is restricted through the use of passwords.
Announce Name on Transfer
Previous Intuity AUDIX versions announced a transfer by telling the caller to "Please wait." The caller now hears the spoken subscriber name or extension number before the transfer. Callers can then verify whether the transfer is correct.
Remove Forced Annotation
Forwarded messages no longer require an appended or prepended annotation to the original message. Someone hearing a message that has been forwarded several times can then only hear the original message.

Description of Intuity AUDIX Release 5 Subscriber Features that are Different from AUDIX Voice Power

The following table describes features in Intuity AUDIX Release 5 that subscribers may recognize from the AUDIX Voice Power, but operate differently.
 
Table: Intuity AUDIX Release 5 Subscriber Features That Differ from AUDIX Voice Power
Feature
Change Description
Alternate personal greetings
The AUDIX Voice Power system allows subscribers to create two alternate personal greeting, either of which can be activated. The Intuity AUDIX system allows subscribers to record and store up to nine personal greetings, up to three of which can be active at once. Each greeting can be set to answer either all calls, or one of three call types: internal/external, busy/no answer, or outof-hours.
Improved speech quality
The system prompts sound better. The recorded messages subscribers receive also sound better.
Press # to approve,
not * #
The requirement for AUDIX Voice Power system subscribers to press * # to approve messages has changed. They can now press only #, although pressing * # still works.
Name recording is different
The AUDIX Voice Power system allows subscribers to record their name as a mailbox identification via Activity Menu option 3. The Intuity AUDIX system allows subscriber name recording via Activity Menu option 5.
A single delivery options menu for sending voice mail
When sending voice mail in AUDIX Voice Power system, subscribers can select delivery options in several different phases. This includes pressing *�M to select the private/priority option before or during addressing.
When sending voice mail with Intuity AUDIX, subscribers are placed in a single delivery options menu. The subscriber can use this menu to select any and all options after finishing and approving addressing.
Addressing messages before recording them
A subscriber has the option of addressing a message before recording it. After the message is recorded and approved, the subscriber has the option to review the addresses already entered and add more.
You must first turn on this capability for the subscribers. Then, the subscribers must also set the option for their particular mailbox by pressing 5 6 and then 9 (for yes).
If sending a fax only, the subscriber must address the fax before sending it from the fax machine.
The ability to interrupt error prompts
When a subscriber presses an invalid button in AUDIX Voice Power, this entire error message is played before another button can be pressed:
�����"Entry not understood. Try again after the tone" <beep>.

In Intuity AUDIX, a subscriber who presses an invalid button gets an immediate beep. The subscriber can then "dial through" or interrupt the error message (shown below) without listening:

�����<beep> "Invalid entry. For help, press * H."

Detail of Subscriber Features that are Not Available in Avaya Intuity Release 5

The following table describes features that do not exist on the Avaya Intuity system.
 
Table: Subscriber Features That Are Not Available in Intuity AUDIX Release 5
Feature
Description
General mailbox
In an AUDIX Voice Power system, if a subscriber's mailbox is full, the caller can transfer to the general mailbox and leave a message for the subscriber. The administrator of the general mailbox can then transfer the message to the subscriber later.
Name voiceback when transferring
In an AUDIX Voice Power system, when you press * T to transfer to a subscriber's extension, you hear the subscriber's name after entering the extension. In the Avaya Intuity system, you do not hear the name of the subscriber you are transferring to.
Automatic notification of undelivered messages
When you log in to get messages, the AUDIX Voice Power system notifies you when a message you sent could not be delivered because the receiver's mailbox was full. You then have the option of pressing 1 5 to resend the message.
In the Avaya Intuity system, you must access the outgoing/filed message option (option 5) to find out the status of messages you sent.

Audix Voice Power and Avaya Intuity Administration Features

The Avaya Intuity system offers additional administration features or features that are different from those of the AUDIX Voice Power system. It includes the following list and tables:

AUDIX Voice Power to Avaya Intuity Administrative Feature Summary

These features in Intuity AUDIX Release 5 provide capabilities in addition to that of the AUDIX Voice Power:

New Administrative Features in Avaya Intuity Release 5

The following table describes new administrative features between the AUDIX Voice Power and the Avaya Intuity systems.
 
Table: New Administrative Features in Avaya Intuity Release 5
Feature
Change Description
Customizing function keys
You can choose between two screen-labeled key display orders:
    • The order used for the system access terminal (SAT) or Manager I
    • An order unique to the Intuity AUDIX system
Using the SAT order can be helpful for administrators who also administer the switch.
Multiple login levels
The Intuity AUDIX system offers two levels of logins:
    • System administrator (sa) which allows access to all customer-administrable parts of the Avaya Intuity system
    • Voice messaging administrator (vm) which allows access to the Intuity AUDIX screens only
Multiple Simultaneous
Logins
The Intuity AUDIX system permits up to four administrators to be logged into the system at the same time. The AUDIX Voice Power system permits only two simultaneous logins.

Note: The capability for two simultaneous administration logins is available by default. For three or four logins, you must add a multi-port serial card to the Intuity AUDIX system.

Administration and Data Acquisition Package (ADAP)
ADAP provides direct access to the system database through a PC interface, from which many additional traffic and usage reports can be generated.
Alarm notification
The Intuity AUDIX system displays an alarm code on the status line at the top of the screen. When a code appears, there is a problem somewhere in the system that needs attention.
Message sending
restrictions
The Intuity AUDIX system allows you to restrict the sending of messages to certain subscribers. This feature can be administered by subscriber or class of service. It does not restrict subscribers from leaving call answer messages.
Networking, AMIS and digital
Both AMIS and digital networking require extensive administration effort. A large portion of the Avaya Intuity screens are devoted to the networking features.
Fax Capability
You can assign, via class of service, the capability for subscribers to send, receive, and store faxes in their mailboxes. You must also create at least one call delivery machine (via the Machine Profile, AMIS Analog Administration, and System Parameters Analog Network screens) that consists of one or a range of possible fax machine extensions. Intuity AUDIX uses the dummy call delivery machine for the delivery of faxes to fax machines or for printing.
You may also want to assign an AUDIX mailbox to each local fax machine to support the guaranteed fax capability. In addition, you may want to set up secondary fax extensions for some subscribers so that call answer faxes go directly to their mailboxes instead of ringing their telephones. See Overview of Fax Messaging for more information.
Address Before Record
You can allow subscribers to address messages before recording them. You turn this capability on or off for the whole system. With this capability on, subscribers can individually set their mailboxes so they can address messages before recording them.
Call Answer Disable
You can allow subscribers, via class of service, to turn off their mailboxes from accepting call answer messages. Thus, when a subscriber does not want callers to leave call answer messages, the subscriber can turn off his or her mailbox.
Outgoing Print Job Queue
You can monitor fax print jobs via the Outgoing Print Job Queue screen. This screen is available in the Avaya Intuity screens under the Voice System Administration main menu option.
Password Aging
The Intuity AUDIX system lets you set a length of time after which a subscriber's password expires. The subscriber is then required to change the password.
Advance/Rewind Increment
You can set the advance and rewind increment (the number of seconds the system jumps ahead or backward in a message when you press 6 or 5 , respectively). The increment can be 4 or 10 seconds.
TCP/IP LAN Access for Message Manager
Because the Message Manager feature requires LAN access to the Intuity AUDIX system, you must administer LAN access via Avaya Intuity TCP/IP networking windows.
Quick Silence Disconnect
In some countries, there is no disconnect signaling. For these countries, you can set up the Intuity AUDIX system to gracefully handle quiet disconnects (that is, when the line goes silent after the caller hangs up).
Change Extensions
You can change subscriber extensions in blocks of extensions. For example, you can tell Intuity AUDIX to change extensions 87000 through 87999 to 6000 through 6999. In this case, a subscriber with the extension 87234 will have new extension 6234. This feature is especially useful when you must change subscriber extension length or dial plans.
Administrator Password Aging
You can and should set up an interval for administrator password expirations. This password aging ensures that you or other administrators change passwords on the system periodically. Password aging applies to both sa and vm passwords.
TCP/IP Networking Administration
TCP/IP networking allows the use of a TCP/IP LAN for sending messages between Intuity AUDIX systems. You must administer the local machine, networked machines, and remote subscribers.
Internet Messaging administration
Administration of this feature uses a simple web interface and can be done from any network or Internet connection, after passing secured access points. The feature software is already installed in a new system, but must be activated and properly administered for use.
Text-to-Speech Administration
The system administrator defines, via the System Parameters Features screen, whether the system should convert text and email messages or just message headers to speech. Text-to-speech conversion allows subscribers to listen to email.
Enhanced List Administration
The system administrator defines enhanced lists using the Edit Lists and Member List windows.
Transfer Number Administration
You can define specific extensions or ranges of extensions that a subscriber may transfer to from an AUDIX mailbox. Do this using the Add Allowed Transfer Numbers and Add Denied Transfer Numbers windows.
System availability
One of the objectives of Intuity AUDIX Release 5 is to improve the availability of the system. Before Intuity AUDIX Release 5, activating certain features or functions required a system restart or reboot. With Intuity AUDIX Release 5, a system restart or reboot is no longer necessary. For example, AMIS Analog Networking is now a standard feature that is activated on every Release 5 system. In addition, enabling voice ports on existing circuit cards, fax activation, digital networking, and TCP/IP administration does not require system restart
Fault tolerance
Fault tolerance is the ability of a system to respond gracefully to an unexpected hardware or software failure. To accommodate a fault-tolerant environment, Release 5 incorporates RAID, Redundant Array of Independent Disks. Two levels of RAID are available:
  • Level 5. RAID Level 5 is a standard feature on all MAP/100P systems. RAID Level 5 offers a high degree of availability and reliability by minimizing the impact of disk failures. If a drive fails, the data on that disk is reconstructed from the data on the remaining drives. This reconstruction occurs while the system is running as if the drive had never failed.

    • At least three, and, more typically five drives are required for RAID Level 5.

  • Level 1. RAID Level 1 provides redundancy by writing all data to two or more drives, although only two drives are required. This level is commonly referred to as mirroring.

    • RAID Level 1 is offered for MAP/40P platforms. With RAID Level 1 drives are paired and mirrored. All data is 100% duplicated on an equivalent drive.

Improved performance
A CD-ROM drive replaces the tape drive on all Intuity AUDIX Release 5 platforms. This drive offers faster installation of software packages. With Intuity AUDIX Release 5, multiple features and applications can reside on one CD-ROM.
A removable SCSI hard drive is available for the MAP/100P and the MAP/40P platforms. This drive allows for quicker back-ups and restores of large amounts of data. A tape drive is used for backups and restore of data for the MAP/5P and MAP/5PV3.
Other hardware changes include the addition of a PCI LAN card. This card is required for Message Manager, Internet Messaging on Intuity AUDIX, TCP/IP networking, the Enhanced List Application (ELA), and the new DEFINITY C-LAN switch integration. The PCI LAN card works with either a 10-MB or 100-MB Ethernet LAN.
Access Security Gateway
Access Security Gateway (ASG) is a challenge-and-response technology that secures access into the system through the remote dial-in port.
Other security enhancements include:
  • Automatic termination of log-in sessions after a predefined period of inactivity
  • Suppression of the system name and display of a ten-character system identification code at the log-in prompt
  • Provision of a standard security notification when the subscriber logs in to the system

Administrative Features That Are Different from AUDIX Voice Power

The following table describes significant differences in administration between the AUDIX Voice Power and the Avaya Intuity systems.


 
Table: Administrative Features That Differ From AUDIX Voice Power to Avaya Intuity Release 5
Feature
Change Description
The look and operation of the screens
The Intuity AUDIX system differs significantly from the AUDIX Voice Power system in how screens (windows) are designed and how you use them. See Overview of Getting Started for more information.
Backup and restore
The Intuity AUDIX system backs up system data automatically every night, although backups can be run manually at any time.
If the administrator does not rotate the cartridges every night, the Intuity AUDIX system overwrites the data saved the previous night.
Customizing Class of Service for the system
The AUDIX Voice Power system has eight default classes of service. These classes of service can only be changed per subscriber. The Intuity AUDIX system has 12 default classes of service, all of which may be changed system-wide. You can also change class of service per subscriber.
Customizing prompts
The AUDIX Voice Power system lets you change the following system prompts:
    • Voice mail greeting
    • Message drop greeting and good-bye
    • Call answer good-bye
    • General mailbox greeting
    • Information service announcement
    • Automated attendant touchtone gate prompt
    • Automated attendant good-bye
The Intuity AUDIX system lets you change any and all prompts (announcements) throughout the system. You may also create a custom announcement set and replace the standard set that comes with the system. See Overview of Customizing Announcements for more information.

Automated Attendant Comparison

The Avaya Intuity system differs from the AUDIX Voice Power system in the way automated attendants are administered and the capabilities that the automated attendants offer. The following table shows a comparison between the AUDIX Voice Power and the Avaya Intuity automated attendants.
 
Table: Automated Attendant Capabilities
AUDIX Voice Power
Avaya Intuity
Separate night and day attendant main menus using the same telephone number
Unlimited number of attendants using different telephone numbers or up to 25 telephone numbers, each with a scheduled day, night, and alternate attendant main menu.
Nested attendants
Nested attendants
Option for touchtone gate announcement
Must manually include a touchtone option in the attendant and include instructions in the attendant prompts
No fax recognition or capability to handle faxes
Fax recognition and automatic transfer to a fax machine
Holiday and night attendant scheduling
Holiday and night attendant scheduling
Verification of complete automated attendant menu tree
Verification of complete automated attendant menu tree
Option for temporary closure message
No temporary closure option, but a temporary closure message is possible using the multiple personal greetings feature with an attendant or by creating a temporary closure mailbox and inserting temporary closure as a holiday.
You administer automated attendants using a series of windows and by copying and reinstalling workspace.
You create automated attendants using the Subscriber screen, pages 1, 2, and 3, and possibly the List Attendants and COS screens. You schedule automated attendants using Holiday Schedule, Business Schedule, and Routing Table Administration screens.
You record automated attendant announcements and menus on your telephone while simultaneously selecting these items on your computer.
You record attendant announcements after creating an attendant. The recording is simply assigned as the personal greeting to the specific attendant's mailbox.
After recording attendant menus and announcements, you must reinstall the workspace.
Recordings of attendant menus are in effect immediately after you approve them.

The following table shows a comparison of the administration of the AUDIX Voice Power and the Avaya Intuity automated attendants.


 
Table: Automated Attendant Administration Comparison
AUDIX Voice Power
Avaya Intuity
You administer automated attendants using a series of windows and by copying and reinstalling workspace.
You create automated attendants using the Subscriber screen, pages 1, 2, and 3, and possible the List Attendants and COS screens. You schedule automated attendants using the Holiday Schedule, Business Schedule, and Touring Table Administration screens.
You record automated attendant announcements and menus on your telephone while simultaneously selecting these items on your computer.
You record attendant announcements after creating an attendant. The recording is then assigned as the personal greeting to the specific attendant's mailbox.
After recording attendant menus and announcements, you must reinstall the workspace.
Recordings of attendant menus are in effect immediately after you approve them.

Avaya Intuity Administration Tools

The Avaya Intuity system is a hardware and software platform that is separate from the switch. The Intuity AUDIX package and any additional integrated features are loaded onto it. Tools for many maintenance, networking, and switch integration tasks that were used in AUDIX Voice Power through the basic interface operate through a second, different interface on the Avaya Intuity system. As a result, there are now two administrative interfaces to administer the Intuity AUDIX system. See Overview of Getting Started for more information.

Audix Voice Power and Avaya Intuity Screen Cross-Reference

In the Avaya Intuity system, you still perform most of the administration tasks that you performed for AUDIX Voice Power, but these tasks are performed from different screens. This section provides two lists:

AUDIX Voice Power Screens That Have a Corresponding Avaya Intuity Screen

The following table lists AUDIX Voice Power screens and their corresponding Avaya Intuity screens, and provides a link to information about the screen or feature in the Intuity documentation.
 
Table: AUDIX Voice Power and Avaya Intuity Screen Cross Reference
AUDIX Voice Power
Avaya Intuity
Reference
Holiday Administration
Holiday Schedule
Setting Up a Call Routing Table
Service Hour Administration
Business Schedule
View Day Service
  • Subscriber
  • List Attendants
  • Routing Table Administration
  • Automated Attendant Schedule
Overview of Automated Attendants and Bulletin Boards
View Night Service
  • Subscriber
  • List Attendants
  • Routing Table Administration
  • Automated Attendant Schedule
Edit Workspace
Subscriber
Copy Day or Night Service to Workspace
List Auto-attendant Menu
Outcalling Administration
System Parameters Outcalling
Setting Up Outcalling
Subscriber Administration
  • Subscriber
  • Class of Service
  • List COS
  • List Extensions
  • List Subscribers
Overview of Subscriber Administration
Voice System Parameter Administration
  • System Parameters Features
  • System Parameters Limits
  • System Parameters Thresholds
Defining Basic Features and Parameters
Diagnose Equipment
Diagnose Voice Equipment
Voice Messaging Database Audit Overview
Report Voice System Status
Verify System Status
Verifying System Status
Shutdown System
Shutdown System
Shutting Down the System
Start Voice System
Start Voice System
Starting the Voice System
Stop Voice System
Stop Voice System
Stopping the Voice System
Change Status of Voice
Assign Service to Called Number
Assigning Services to Called Numbers
Phone Line Usage Report
  • Feature Daily Traffic
  • Feature Hourly Traffic
  • Load Daily Traffic
  • Load Hourly Traffic
Overview of Traffic Reports
Mailbox Usage Report
  • Subscriber Daily Traffic
  • Subscriber Monthly Traffic
Most Recent Audit
Alarm Log
Accessing Logs and Performing Alarm Management
Event Log Report
  • Administrator's Log
  • Alarm Log
  • Activity Log
Backup to Removable Media Menu
Backup
Backing Up System Files (Attended)
Change Password
Password Administration
Overview of Security
Change Date and Time
UNIX Date and Time
Checking and Setting the System Clock
Second Hard Disk Setup
  • Add Disk
  • Replace Disk
Serial Ports Setup
  • Install Modem/Terminal Software
  • Remove Modem/Terminal Software
Administering the 715 BCT Remote Terminal
Restore from Removable Media Menu
Restore
Restoring Backed-Up System Files
Display Installed Software
View Installed Software
Viewing Installed Software
Install UNIX System Application
Software Install
Software Installation
Remove Installed Software
Software Remove

AUDIX Voice Power Screens That Do Not Have a Corresponding Avaya Intuity Screen

The following AUDIX Voice Power screens have no corresponding screen in the Avaya Intuity system:

Avaya Communication
http://www.avaya.com
Avaya UCS Information Development
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