TOC Index Search

 

Planning for an AUDIX R1 Migration

This section provides:

With an AUDIX R1 to Avaya Intuity migration, you can transfer data from an AUDIX R1V8 system. You can migrate subscriber, AMIS networking, and Class of Service data.


 

Note: Subscriber voice messages are not available from the R1 after the migration. Inform all subscribers well in advance of the migration so that they can write down the contents of important messages or otherwise prepare for this change.

AUDIX R1 Migration Description

The standard migration replaces the AUDIX R1 system with an Avaya Intuity system. It assumes that you want to:

Automatically Migrated Data

The standard migration transfers some administered data automatically from the AUDIX R1 system to the Avaya Intuity system:

Data Not Migrated

The standard migration does not transfer:

AUDIX R1 Migration Preparation

This section identifies recommended preparations for a migration from the AUDIX R1 system to the Avaya Intuity system. Schedule these preparations for the following intervals relative to when the migration takes place:

One Week in Advance

At one week before the migration:

  1. Send a broadcast message to your subscribers about the upcoming change in their voice messaging system. Tell subscribers to make written, detailed lists of the following items so the change of systems is less disruptive:
  2. Warn subscribers about the loss of their passwords and give them the new default password. The default password is the same for all subscribers until they each change it.
     

    Note: Use "1" as the default password. "1" must be changed at the subscriber's first login and passes security restrictions. Check Restrictions on password conventions before selecting a default password.

  3. Inform subscribers that Avaya Intuity user features operate differently than user features on the AUDIX R1 system.

    4. One way to do this is to customize and distribute the handout "The New Intuity AUDIX System is Coming Soon" for AUDIX R1. You can start with a Microsoft Word version or a text-only version.


     

    Note: Make the system administrator a single point of contact for subscriber's questions about their new Avaya Intuity system.

  4. Send a memo or broadcast message to tell subscribers the dial prefix or prefixes for fax print destinations and the number of additional digits after the prefix.
     

    Note: Subscribers cannot print or send taxes without knowing the fax prefix and precise number of digits for fax printing. See Administering the Avaya Intuity Platform for FAX Messaging for more information.

  5. Send a memo or broadcast message telling subscribers to transfer calls into their Avaya Intuity mailbox when they answer a fax-only call and hear fax tone.
  6. Send a message to Avaya Intuity Message Manager users to enter the AUDIX Server ID and mailbox extension from their login screen when they install the fax feature with Avaya Intuity Message Manager.
  7. Review the set of system management tools you use on the AUDIX R1. These tools may include ADAP, CAS, Hacker Tracker, or others. Contact your Avaya representative to order upgrades for the Avaya Intuity as required.
  8. Request Transfer Security Activation.

    9. Contact the Remote Maintenance Center to change the Transfer Restrictions option from subscriber to digits. This must be completed by an Avaya support representative and may require that the customer provide a written authorization letter.

  9. Check the emulation package. Some AUDIX R1 emulation packages may not work with the Avaya Intuity.
     

    Note: Use the Terranova emulation package (4410, 4425, and 513 emulations).

One Day in Advance

One day before the migration:

  1. Send a broadcast message telling subscribers of the impending changes and the need to read the subscriber handouts regarding these changes.

    2. The handout "The New Intuity AUDIX System: It's Different" for AUDIX R1 describes the new features that subscribers will have. Customize this handout and distribute it to your subscribers. You can start with a Microsoft Word version or a text-only version.

  2. Connect a printer to your display terminal using the appropriate port for your printer (parallel or serial). If you have a 610, 4410, or 5410 terminal, the printer speed must match the terminal speed.

    3. You may connect any of the following printers:

  3. Press the keys appropriate to your terminal to print the screens in Step�4.


    4.  
    • For a 4410, 4425, or 610 terminal:
    1. Press CONTROL+F4 to display the screen-labeled print keys.

      2. The system displays the screen-labeled print keys.

    2. Press F3 (Print Screen) to print the screen.

      3. The system prints data appearing on the screen.

    3. Display any additional pages of the screen and repeat Step 2.
    4. Press CONTROL+F6 to return the screen-labeled keys to their original state.
    • For a 715 terminal:
    1. Press the PRINT SCREEN key.

      2. The system prints data appearing on the screen.

    2. Display any additional pages of the screen and repeat Step 1.
    • For a 513 terminal:
    1. Press F10 to display the first layer of screen-labeled keys for the terminal.
    2. Press LOCAL PRINT (F1) to display the screen-labeled print keys.
    3. Press PRINT SCREEN (F7).
    4. Display any additional pages of the screen and repeat Step 3.
    5. Press F10, and then F5 to return the screen-labeled keys to their original state.

    In addition, you may want to print out the activity log and traffic reports. Since this data does not migrate, you may want to keep a hard copy record of report data.

  4. Print out the following AUDIX R1 administration screens:
  5. Transcribe Automated Attendant greetings.
     

    Important! You cannot print out automated attendant greetings. Listen to and transcribe these greetings before replacing your AUDIX R1 system with the Avaya Intuity system.

      1. Use your telephone to log in to the subscriber mailbox identified as the automated attendant.
      2. Press 3 to administer greetings.
      3. Follow the prompts to listen to the greeting.

        4. To identify the nested menus for the automated attendant, access the system:attendant screen. The comment field identifies the options that lead to the nested menus.

        Use the "AUDIX R1 Automated Attendant Greetings Worksheet" in Intuity AUDIX Migration Worksheets to list your automated attendant greetings.

  6. Transcribe custom fragments.
     

    Important! You cannot print customized fragment text. Listen to and transcribe these fragments before replacing the AUDIX R1 system with the Avaya Intuity system.

      1. Access the System:Announcement:Detail screen and display every language fragment in the AUDIX R1. The modified field tells you whether a fragment has been changed.
      2. Write down the number of any fragment with a modified status on the "AUDIX R1 Customized Announcements Worksheet". See Intuity AUDIX Migration Worksheets for the worksheet.
      3. Use your touchtone telephone to log into AUDIX. Use the system administrator extension.
      4. Using Activity Menu option 9, press 1 and follow the voice prompts to listen to the fragments.
      5. Write down the text of the fragments on the Intuity AUDIX Migration Worksheets.
         

        Note: Many differences exist between fragments and announcements on the two systems, both in text and numbering. Therefore, you should compare your customized fragments and announcements to the list found on the Intuity AUDIX. See Overview of Customizing Announcements or Overview of Commonly Customized Announcements and Fragments for more information.

  7. Translate the DCS network information.

    8. Before migrating the subscriber data, the DCS information must be translated on the Avaya Intuity system.

  8. Back up AUDIX R1 data.

    9. Although the AUDIX R1 automatically backs up pertinent file systems on a regular basis, you should back up all data on the AUDIX R1 prior to the migration. This backup provides a single, unified record of your AUDIX R1 system prior to its replacement.

    See AUDIX Forms Reference for information on how to back up data.

After the Migration

Once the migration, switch administration, and acceptance testing of the system is completed, you must complete the administration of the Avaya Intuity system. To use the same or a similar configuration as that of the AUDIX R1, review or reenter the data you gathered in preparation for the migration to the Avaya Intuity system.

To complete the migration from the AUDIX R1 system to the Avaya Intuity system:

  1. Compare subscribers on the Avaya Intuity system with subscribers on the AUDIX R1 system to ensure that subscribers were migrated.
      1. Display the list of subscribers on the AUDIX R1 system:
      2. Log in to AUDIX R1.
      3. Enter list: subscriber at the command line.
      4. Display the list of subscribers on the Avaya Intuity system:
      5. Log in to the Avaya Intuity system as sa (system administrator).
      6. Select AUDIX Administration from the Avaya Intuity Administration menu.
      7. Enter list subscribers at the command line.

        8. If the AUDIX R1 and Avaya Intuity machines are in the same room and close enough together, you can compare the lists of subscribers directly from the terminal screens. If the machines are not close together, print out the screens.

      8. Note any incomplete or missing records on the Avaya Intuity system.
  2. Add subscribers who did not migrate.

    3. Add any subscribers whose records were either missing or incomplete in the Avaya Intuity system subscriber list. See Adding, Changing and Removing a Subscriber for information on adding subscribers.

  3. Re-create automated attendants.

    4. Re-create the automated attendants and bulletin boards in the Avaya Intuity system by identifying the automated attendant subscriber type on Page 2 of the Subscriber screen and entering the definitions in Page 3. You should then re-record the greetings for the automated attendant mailboxes using your touchtone telephone. See Overview of Automated Attendants and Bulletin Boards for more information on automated attendants and bulletin boards.
     

    Note: You may want to examine the way you have automated attendants set up. The Avaya Intuity system allows the scheduling of holiday, business, and nonbusiness-hour attendants.

  4. Administer custom announcements.

    5. Create any custom announcement sets you had on AUDIX R1 and/or change the announcements in the standard set or in a custom announcement set. See Overview of Customizing Announcements or Overview of Commonly Changed Announcements or Fragments for more information.

  5. Re-record custom fragments.

    6. In the Avaya Intuity system, define the target announcement set as the administrative set. Then, using your touchtone telephone, log in to the Avaya Intuity system as sa (system administrator), select option 9, and record your fragments. See Overview of Customizing Announcements for more information.

Comparison of the AUDIX R1 and Avaya Intuity Systems

This section describes the differences between the AUDIX R1 system and the Avaya Intuity system in the following areas:

Capacities

The Avaya Intuity system exceeds the AUDIX R1 system in voice messaging capacity. Use the following table to determine the amount.
 
Table: Maximum Capacities of AUDIX R1 and Avaya Intuity
Capacity
AUDIX R1 (tower)
Avaya Intuity
Voice ports1
32
  • 64 on a MAP/100P
  • 42 on a MAP/40P
  • 18 on a MAP/5P
Voice storage hours
474
  • 1400 on a MAP/100P (with RAID Level 5 and five hard drives)
  • 1000 on a MAP/100P (with RAID Level 5 and four hard drives)
  • 600 on a MAP/100P (with RAID Level 5 and three hard drives)
  • 175 on a MAP/40P (with RAID Level 1)
  • 600 on a MAP/40P (without RAID)
  • 175 on a MAP/5P
Local subscribers2
4,000
  • 20,000 on a MAP/100P
  • 15,000 on a MAP/40P or MAP/5P
Networked systems
100
500
Network ports
6
  • 12 on a MAP/100P (maximum of 12 high, 12 low, 4 TCP/IP)
  • 12 on a MAP/40P (maximum of 8 high, 8 low, 4 TCP/IP)
  • 8 on a MAP/5P (maximum of 4 high, 4 low, 4 TCP/IP)
Remote subscribers
28,000
  • 100,000 on all systems
1
Avaya Intuity Fax, Internet Messaging, Intuity Message Manager, and Enhanced List Application can have a significant impact on the number of voice ports, number of hours of voice storage, and the number of subscribers the Avaya Intuity system can accommodate.
2
The number of local and remote subscribers that the Avaya Intuity system can accommodate depends on the length of messages, number of messages sent per hour, number of messages stored in a mailbox, and the average of networked messages sent locally.

Switch Connections

You can connect the Avaya Intuity machine to the most of the same switches as the AUDIX R1. The following table lists the supported switches and data communications hardware on those switches.
 
Table: Switch and Integration Hardware Comparison of AUDIX R1 and Avaya Intuity Systems

Integration Hardware
Switch
AUDIX R1
Avaya Intuity
DEFINITY Generic 1
PI
PI
DEFINITY Generic 3s
PI
PI
DEFINITY Generic 3i
PI
PI
DEFINITY Generic 3r
PGATE
PGATE
DEFINITY Generic 2.1
DCIU
DCIU
DEFINITY Generic 2.2
DCIU
DCIU
DEFINITY Generic 3 V2
PI or PGATE
PI or PGATE
DEFINITY Generic 3 V3
PI or PGATE
PI or PGATE
5ESS
Switch Communications Adapter (SCA), Advanced Communications Package (ACP), or 3A SMSI Translator
3A SMSI translator or SMSI with 202T modem
NEC NEAX 2400
N/A
Digital station interface circuit card
Northern Telecom DMS100
1x67BC terminal card
SMSI with a 202T modem
Northern Telecom SL-1
N/A
Digital station interface circuit card
Meridian, Meridian SL-1
N/A
Digital station interface circuit card
MERLIN LEGEND
N/A
N/A; uses IVC6 ports
Mitel SX 200D
N/A
Digital station interface circuit card
Rolm 8000, 9000, 9751
N/A
Rolm 8000, 9000, 9751
System 75 R1V3 only
SCI, PI
SCI, PI
System 85 (R2V2 and later)
DCIU
N/A
System 85 (R2V4 only)
N/A
DCIU

Comparison of AUDIX R1 and Avaya Intuity Subscriber Features

The Avaya Intuity system offers additional subscriber features or features that are different from those of the AUDIX R1 system. This section describes the similarities or differences between the AUDIX R1 and Avaya Intuity features. It includes the following list and tables:

AUDIX R1 to Avaya Intuity Subscriber Feature Summary

These features in Intuity AUDIX Release 5 provide capabilities in addition to that of the AUDIX R1.

Description of New Subscriber Features Compared to AUDIX R1

The following table describes features in Intuity AUDIX Release 5 that provide capabilities in addition to that of the AUDIX R1.
 
Table: New Subscriber Features from AUDIX R1 to Avaya Intuity
Feature
Change Description
Fax messaging
Subscribers can receive, send, and store faxes, and attach them to voice messages. Subscribers can scan, delete, skip, forward, and respond to faxes. They have the ability to make faxes priority or private.
Languages
The Intuity AUDIX system offers optional announcement sets in two languages other than U.S. English:
    • U.S. English TTY
    • U.S. 123 (the prompts identify the telephone keys to press by number only, rather than letter)
You can add, change, and delete announcements in these announcement sets just as you would the announcements in the U.S. English terse or custom announcement sets.
Multiple languages simultaneously
Up to nine announcement sets can be active simultaneously. More than one language can be active at one time and subscribers can work in AUDIX in the language of their choice.
60-digit outcalling numbers with # as a digit
Subscribers can set up the outcalling feature with an outcalling number of up to 60 digits. Subscribers can also include pound signs (#) within the number, which is a common requirement for pagers. The AUDIX R1 system allows an outcalling number of only 29 digits and inclusion of a pound sign (#) only at the end of the number.
Dual language greetings
The Intuity AUDIX system with the multilingual feature allows subscribers to create two personal greetings, each in a different language
Turn off AUDIX Call Answering
When a subscriber is on the telephone or away from the office for an extended period of time, the subscriber can turn off the call answering feature of the AUDIX system. Thus, when the subscriber does not answer the telephone, AUDIX answers if the system greeting is active and tells the caller that the subscriber's mailbox is not accepting messages. If the subscriber turns off call answering and uses a personal greeting, the subscriber should mention in the greeting that messages are not being accepted.
The subscriber presses 5 7 and 1 to turn off the call answering feature.
This feature helps prevent a subscriber's mailbox from filling up with messages and saves disk space on the system. However, turning off the call answer feature does not turn off the AUDIX voice mail feature. Thus, a subscriber's mailbox continues to accept voice mail messages that other subscribers send.
Avaya Intuity Message Manager
Avaya Intuity Message Manager is an optional software package that is loaded on to a personal computer (PC). It allows a subscriber to access, store, and manage AUDIX and fax messages using a graphical user interface. The Intuity AUDIX system communicates with Message Manager via a local area network (LAN) and coordinates Message Manager activity with the subscriber's voice terminal.
Message Manager PC software is available per user. Message Manager server software on the Intuity AUDIX system is available per system for a right-to-use fee.

Note: The Message Manager feature also requires the purchase and installation of an Ethernet circuit card.

Retention of non-addressed messages
On the AUDIX R1 system, a message that a subscriber records is lost if the subscriber fails to enter an address for the message before entering a new command. On the Intuity AUDIX system, the subscriber receives a prompt to enter an address after the first failure to do so. However, the message is still lost on the second failure.
Reminder during message addressing
On the AUDIX R1 system, a subscriber who stops addressing without a final approval touchtone does not receive this message. On the Intuity AUDIX system, a subscriber who addresses a message but fails to enter any other touchtones within the next 5 seconds receives a reminder. This reminder tells the subscriber that message addressing is not complete and the message will not be sent as is.
Send messages to and receive messages from Internet email users
Intuity AUDIX subscribers can send messages, including voice, fax, text, or attached files, to or receive such messages from Internet email users. Messages can be sent from or received in the voice mailbox, Message Manager, or an Internet email-compatible software program. A special addressing method is required, which is determined by the Intuity AUDIX system administrator. Internet email users without access to an Intuity AUDIX system can play or record messages with a software program that is distributed without charge.
Listen to email or text messages
If your system has the text-to-speech option, subscribers can listen to email messages that were sent from an Internet email address or from Message Manager as a text message.
Print email or text messages
Subscribers can print messages that were sent from an Internet email address or from Message Manager as a text message. Subscribers print email in the same way they print faxes.
Address messages to enhanced lists (up to 1500 subscribers)
Subscribers can address and send a message to a large mailing list that can contain up to 1500 subscribers. Subscribers previously could send messages to a single list of up to 250 subscribers.
You create each large list and assign an extension to it. Subscribers can then address a message to the list by simply entering the list's extension as they would any other subscriber's extension.
Restrictions on password conventions
The system prevents a subscriber from using the following types of passwords:
    • The same number as the subscriber's extension (for example, extension 34555 and password 34555)
    • Repeated digits (for example, 77777)
    • Consecutive digits (for example,12345)
Restrictions on allowed transfers
You can administer the system so subscribers cannot transfer from the Intuity AUDIX system to certain specific extensions or ranges of extensions.
Avaya Voice Director
Uses speech recognition for Spoken Name Addressing and Name Dialing.
  • Spoken Name Addressing is used to address a message, transfer a call, or create a mailing list. Uses spoken input instead of telephone touchtones.
  • Name Dialing answers the telephone, asks the caller to speak a name, speaks the name back to the caller after finding it in the database, then transfers the call to the subscriber's extension.
ARIA
The ARIA interface can be chosen as the user interface for the Intuity AUDIX.
Lightweight Directory Access Protocol (LDAP)
LDAP allows external Internet clients and servers to query subscriber records and locate mailboxes on the Intuity AUDIX server. Acess is restricted through the use of passwords.
Announce Name on Transfer
Previous Intuity AUDIX versions announced a transfer by telling the caller to "Please wait." The caller now hears the spoken subscriber name or extension number before the transfer. Callers can then verify whether the transfer is correct.
Remove Forced Annotation
Forwarded messages no longer require an appended or prepended annotation to the original message. Someone hearing a message that has been forwarded several times can then only hear the original message.

Intuity AUDIX Release 5 Subscriber Features that are Different from AUDIX R1

The following table describes features in Intuity AUDIX Release 5 that subscribers may recognize from the AUDIX R1, but operate differently.
 
Table: Subscriber Features that are Different from AUDIX R1 to Avaya Intuity
Feature
Change Description
Improved speech quality
The system prompts sound better. The recorded messages, which are not transcoded, also sound better.
Press # to approve,
not * #
The requirement for AUDIX R1 subscribers to press * # to approve messages has changed. They can now press only #, although pressing * # still works.
Greater touchtone input time
The Intuity AUDIX system lets you extend the length of time (up to 12 seconds) the system will wait for touchtone inputs from a caller. This additional time permits more effective use of a pulse-to-touchtone converter on AUDIX systems accepting calls from rotary telephone users.
Additional options for addressing messages
A subscriber has the option of addressing a message before recording it. After the message is recorded and approved, the subscriber has the option to review the addresses already entered and add more.
You must first turn on this capability for the subscribers. Then, the subscribers must also set the option for their particular mailbox by pressing 5 6 and then 9 (for yes).
If the message is fax only, the subscriber must address the fax before sending it from the fax machine.
Leaving private messages is different
AUDIX R1 lets the subscriber make a call answer message private by pressing * M before approving the message.
Intuity AUDIX lets the subscriber make a call answer message private by pressing * M after approving the message.
The ability to interrupt error prompts
When a subscriber presses an invalid button in AUDIX R1, this entire error message is played beforeanother button can be pressed:

�����"Entry not understood. Try again after the tone" <beep>.

In Intuity AUDIX, a subscriber who presses an invalid button gets an immediate beep. The subscriber can then "dial through" or interrupt the error message (shown below) without listening:

�����<beep> "Invalid entry. For help, press * H."

Comparison of AUDIX R1 and Avaya Intuity Administration Features

The Avaya Intuity system offers additional administration features or features that are different from those of the AUDIX R1 system. This section describes the similarities or differences between the AUDIX R1 and Avaya Intuity features. It includes the following list and tables:

AUDIX R1 to Avaya Intuity Administrative Changes Summary

These features in Intuity AUDIX R5 provide capabilities in addition to that of the AUDIX R1:

New Avaya Intuity Administrative Features

The following table describes differences in administrative features between the AUDIX R1 and the Avaya Intuity systems.
 
Table: New Administrative Features with Avaya Intuity Release 5
Feature
Change Description
Customizing screen-labeled keys
You can choose between two screen-labeled key display orders:
    • The order used for the system access terminal (SAT) or Manager I
    • An order unique to the Intuity AUDIX system
Using the SAT order can be helpful for Intuity AUDIX system administrators who also administer the switch.
Multiple login levels
The Intuity AUDIX system offers two levels of logins:
    • System administrator (sa) which allows access to all customer-administrable parts of the Avaya Intuity system
    • Voice messaging administrator (vm) which allows access only to the Intuity AUDIX screens
Multiple simultaneous
logins
The Intuity AUDIX system permits up to four administrators to be logged in to the system at the same time. The AUDIX R1 system permits only two simultaneous logins.

Note: The capability for two simultaneous administration logins is available by default. For three or four logins, you must add a multi-port serial card to the Intuity AUDIX system.

Fax capability
You can assign, via class of service, the capability for subscribers to send, receive, and store faxes in their mailboxes. You must also create at least one call delivery machine (via the Machine Profile, AMIS Analog Administration, and System Parameters Analog Network screens) that consists of one or a range of possible fax machine extensions. Intuity AUDIX uses the dummy call delivery machine for the delivery of faxes to fax machines or for printing.
You may also want to assign an AUDIX mailbox to each local fax machine to support the guaranteed fax capability. In addition, you may want to set up secondary fax extensions for some subscribers so that call answer faxes go directly to their mailboxes instead of ringing their telephones. See Overview of Fax Messaging for more information.
Address before record
You can allow subscribers to address messages before recording them. You turn this capability on or off for the whole system. With this capability on, subscribers can individually set their mailboxes so they can address messages before recording them.
Call answer disable
You can allow subscribers, via class of service, to turn off their mailboxes from accepting call answer messages. Thus, when a subscriber does not want callers to leave call answer messages, the subscriber can turn off his or her mailbox.
Outgoing print job queue
You can monitor fax print jobs via the Outgoing Print Job Queue screen. This screen is available in the Avaya Intuity screens under the Voice System Administration main menu option.
TCP/IP LAN access for Message Manager
Because the Message Manager feature requires LAN access to the Intuity AUDIX system, you must administer LAN access via Avaya Intuity TCP/IP networking windows.
Quick silence disconnect
In some countries, there is no disconnect signaling. For these countries, you can set up the Intuity AUDIX system to gracefully handle quiet disconnects (that is, when the line goes silent after the caller hangs up).
Print screens
To print screens and reports, press the F9 key.
Change extensions
You can change subscriber extensions in blocks of extensions. For example, you can tell Intuity AUDIX to change extensions 87000 through 87999 to 6000 through 6999. In this case, a subscriber with the extension 87234 will have new extension 6234. This feature is especially useful when you must change subscriber extension length or dial plans.
Administrator password aging
You can and should set up an interval for administrator password expirations. This password aging ensures that you or other administrators change passwords on the system periodically. Password aging applies to both sa and vm passwords.
TCP/IP networking administration
TCP/IP networking allows the use of a TCP/IP LAN for sending messages between Intuity AUDIX systems. You must administer the local machine, networked machines, and remote subscribers.
Internet Messaging administration
Administration of this feature uses a simple web interface and can be done from any network or Internet connection, after passing secured access points. The feature software is already installed in a new system, but must be activated and properly administered for use.
Text-to-speech administration
The system administrator defines, via the System Parameters Features screen, whether the system should convert text and email messages or just message headers to speech. Text-to-speech conversion allows subscribers to listen to email.
Enhanced list administration
The system administrator defines enhanced lists using the Edit Lists and Member List windows.
Restrictions on call transfers allowed
The system administrator defines specific extensions or ranges of extensions that a subscriber may transfer to from an Intuity AUDIX mailbox. Do this using the Add Allowed Transfer Numbers and Add Denied Transfer Numbers windows.
Access Security Gateway
Access Security Gateway (ASG) is a challenge-and-response technology that secures access into the system through the remote dial-in port.
Other security enhancements include:
  • Automatic termination of log-in sessions after a predefined period of inactivity
  • Suppression of the system name and display of a ten-character system identification code at the log-in prompt
  • Provision of a standard security notification when the subscriber logs in to the system
Improved performance
A CD-ROM drive replaces the tape drive on all Intuity AUDIX Release 5 platforms. This drive offers faster installation of software packages. With Intuity AUDIX Release 5, multiple features and applications can reside on one CD-ROM.
A removable SCSI hard drive is available for the MAP/100P and the MAP/40P platforms. This drive allows for quicker back-ups and restores of large amounts of data. A tape drive is used for backups and restore of data for the MAP/5P and MAP/5PV3.
Other hardware changes include the addition of a PCI LAN card. This card is required for Message Manager, Internet Messaging on Intuity AUDIX, TCP/IP networking, the Enhanced List Application (ELA), and the new DEFINITY C-LAN switch integration. The PCI LAN card works with either a 10-MB or 100-MB Ethernet LAN.
System availability
One of the objectives of Intuity AUDIX Release 5 is to improve the availability of the system. Before Intuity AUDIX Release 5, activating certain features or functions required a system restart or reboot. With Intuity AUDIX Release 5, a system restart or reboot is no longer necessary. For example, AMIS Analog Networking is now a standard feature that is activated on every Release 5 system. In addition, enabling voice ports on existing circuit cards, fax activation, digital networking, and TCP/IP administration does not require system restart
Fault tolerance
Fault tolerance is the ability of a system to respond gracefully to an unexpected hardware or software failure. To accommodate a fault-tolerant environment, Release 5 incorporates RAID, Redundant Array of Independent Disks. Two levels of RAID are available:
  • Level 5. RAID Level 5 is a standard feature on all MAP/100P systems. RAID Level 5 offers a high degree of availability and reliability by minimizing the impact of hard disk drive failures. If a drive fails, the data on the replacement drive is reconstructed from the data on the remaining drives. This reconstruction occurs while the system is running as if the drive had never failed.

    • At least three, and, more typically five drives are required for RAID Level 5.

  • Level 1. RAID Level 1 provides redundancy by writing all data to two or more drives, although only two drives are required. This level is commonly referred to as mirroring.

    • RAID Level 1 is offered for MAP/40P platforms. With RAID Level 1 drives are paired and mirrored. All data is 100% duplicated on an equivalent drive.

Administrative Features That Are Different from AUDIX R1

The following table describes significant differences in administration between the AUDIX R1 and the Avaya Intuity systems.
 
Table: Administrative Features That Differ from AUDIX R1 to Avaya Intuity
Feature
Change Description
The look and operation of the screens
The Intuity AUDIX system differs significantly from the AUDIX R1 system in how screens (forms) are designed and how they are used. See Overview of Getting Started for more information.
Backup and restore
The Intuity AUDIX system backs up system data automatically every night, although backups can be run manually at any time.
If the administrator does not rotate the tape or disk cartridges every night, the Intuity AUDIX system overwrites the data saved the previous night.
In addition, manual backups and restores no longer consist of selecting file systems, as they do in the AUDIX R1 system. Instead, the name of the type of data is selected.
File systems administration
The Avaya Intuity system maintains the file systems automatically. As a result, many file system administration screens have been eliminated.
System clock time
The Avaya Intuity system clock time is UNIX system time, rather than the time from the connected switch.
Special features traffic reports
In the Special Features Traffic reports, the Intuity AUDIX system does not display the average number of ports in use or the highest simultaneous ports assigned. However, the maximum simultaneous ports in use is available in the Load Traffic reports.
Voice port ringing at AUDIX shutdown
If the administrator shuts down the Intuity AUDIX application, but not the whole Avaya Intuity system, calls to AUDIX ring but are not answered. If the administrator shuts down the entire Avaya Intuity system, calls to AUDIX receive a busy signal. In contrast, a call to an AUDIX R1 system always receives a busy signal while the system is shut down.

Administrative Features in AUDIX R1 That Are Not Available

The following table describes features that are not available on the Avaya Intuity system.
 
Table: Administrative Features in AUDIX R1 That Are Not Available on the Avaya Intuity Release 5
Feature
Change Description
ADAP PC2AUDIX
The Intuity AUDIX system supports only the command line interface of the AUDIX Administration and Data Acquisition Package (ADAP). It does not support the PC2AUDIX application of ADAP.
If you are a heavy user of ADAP reports, additional work may be necessary for you to produce reports similar to those you used for AUDIX R1.
Call detail recording
The Intuity AUDIX system does not offer the Call Detail Recording (CDR) feature.
Exceeded thresholds in the status line
The Intuity AUDIX system does not have the thresholds field that appears in the status line of the AUDIX R1 system. However, the Alarms field on the Intuity AUDIX status line registers a warning when a threshold is exceeded and Avaya Intuity system records each event in the Administration Log.

Intuity AUDIX Automated Attendant

The Intuity AUDIX system offers the following additional automated attendant features compared to those of the AUDIX R1 system.
 
Feature
Change Description
Holiday schedule
You can define holidays and assign specific automated attendants to operate on those holidays.
Business week schedule
You can define business hours and assign specific automated attendants to operate during business hours and other attendants for nonbusiness hours.
Verification of complete automated attendant definition
The Intuity AUDIX system offers a verification utility that checks for missing elements of an automated attendant. This ensures that the automated attendant handles calls properly.

Avaya Intuity Administrative Tools

The Avaya Intuity system is a hardware and software platform that is separate from the switch. The Intuity AUDIX package and any additional integrated features are loaded onto it. Tools for many maintenance, networking, and switch integration tasks that were used in AUDIX R1 through the basic interface operate through a second, different interface on the Avaya Intuity system. As a result, there are now two administrative interfaces to administer the Intuity AUDIX system. See Overview of Getting Started for more information.

AUDIX R1 and Avaya Intuity Screen Cross-Reference

In the Avaya Intuity system, you still perform most of the administration tasks that you performed for AUDIX R1, but these tasks are performed from different screens. This section provides two lists:

AUDIX R1 Screens That Have a Corresponding Avaya Intuity Screen

The following table lists AUDIX R1 screens and their associated Avaya Intuity screens, and then provides a link to information about the screen or feature in the Intuity documentation.
 
Table: AUDIX R1 and Avaya Intuity Screen Cross-Reference
AUDIX R1 Screen
Avaya Intuity Screen
Reference
change extension
Switch Interface Administration
Integrating the Intuity System with a Switch
COS:default
COS:1-11
COS
Overview of Subscriber Administration
filesystem:copy
Backup
Backing Up System Files (Unattended)
filesystem:detail
filesystem:file copy
filesystem:list
Intuity Software Display
Viewing Installed Software
help
Help
Getting Started
identification
Password Administration
Overview of Security
list:attendant
List Attendants
Viewing a List of Automated Attendants
list:cos
List COS
Overview of Subscriber Administration
list:extension:local
List Extensions
list:extension:remote
List Remote Extensions
For Digital Networking: Listing Remote Extensions
For AMIS Analog Networking: AMIS Analog Networking
list:machine
List Machines
Viewing Machine Information
list:subscriber
List Subscribers
Listing Subscribers
maintenance:active alarm:specification
Alarm Management
Accessing Logs and Performing Alarm Management
maintenance:audits:
fp
  • Audit Mailbox
  • Audit Mailing Lists
  • Maintenance Logs
  • Audit Networking Data
  • Audit Subscriber Data
  • Audit Personal Directories
  • Audit Voice Files Data
Voice Messaging Database Audit Overview
maintenance:audits:
vsp
  • Audit Mailbox
  • Audit Mailing Lists
  • Maintenance Logs
  • Audit Networking Data
  • Audit Subscriber Data
  • Audit Personal Directories
  • Audit Voice Files Data
Voice Messaging Database Audit Overview
maintenance:
datalink:busyout
Diagnose Switch Link
maintenance:
datalink:release
Diagnose Switch Link
maintenance:
datalink:test
Diagnose Switch Link
maintenance:dbp:
equip
Install Disk
maintenance:dbp: unequip
Replace Disk
maintenance:error: display
Alarm Log
Accessing Logs and Performing Alarm Management
maintenance:error: specification
Alarm Log
maintenance:nc:test
Alarm Management
maintenance:network
  • Remote Connection Test
  • Channel Internal Loop Around Test
  • Modem Loop Around Test
  • Network Loop Around Test
  • Networking Board Trace
  • Networking Board Reset
Networking Diagnostics
maintenance:scpi:
fsw
Diagnose Switch Link
maintenance:scpi:
init
Diagnose Switch Link
maintenance:system:
hardware status
View Installed Hardware
Viewing Installed Hardware
maintenance:system:
test call
Diagnose Voice Equipment
Voice Messaging Database Audit Overview
maintenance:system:
vintage
  • View Installed Hardware
  • View Installed Software
Overview of System Administration
maintenance:vb:
channel status
System Monitor
Real-Time System Monitor Window
maintenance:vpc:
test
Diagnose Voice Equipment
Tip/Ring Circuit Card Diagnostics
maintenance:vpt:
test
Diagnose Voice Equipment
maintenance:vsp: busyout
Diagnose Voice Equipment
maintenance:vsp: equipage
Diagnose Voice Equipment
shutdown
  • Shutdown System
  • Stop Voice System
startup
Start Voice System
Starting the Voice System
subscriber:deletion
Subscriber
Adding, Changing, and Removing Subscribers
subscriber:local
Subscriber
subscriber:remote
Remote Subscriber
Overview of Remote Subscriber Administration
switch time zone
Switch Time Zone
Adding Switch Time Zones
system:activity log:
display
Activity Log Report
The Activity Log
system:activity log:
specification
Activity Log Report
system:
announcement:detail
Announcement:
Fragment
Overview of Customizing Announcements
system:
announcement:
filesystems
Annc-set:System Parameters Features:
Announcement
system:appearance
System Parameters Features
Defining System Limits
system:attendant
Subscriber
Overview of Automated Attendants and Bulletin Boards
system:clock
UNIX Date and Time
Checking and Setting the System Clock
system:filesystems
Backup
Backing Up System Files (Unattended)
system:limits
System Parameters Limits
Defining System Limits
system:log:display
Administration Log
Accessing Logs and Performing Alarm Management
system:log: specification
Administration Log
system:outcalling
System Parameters Outcalling
Setting Up Outcalling
system:sending
restrictions
System Parameters Sending Restrictions
system:thresholds
System Parameters Thresholds
system:translation: address
Machine Profiles
Overview of Digital Networking Administration
AMIS Analog Networking, Chapter 5
system:translation: alarm resolution
Alarm Report
Accessing Logs and Performing Alarm Management
system:translation:
analog network
System Parameters Analog-Network
Networking
system:translation: machine:audix/amis/
call delivery
  • Machine Profile;
  • Digital Network Machine Administration
  • AMIS Analog Machine Administration
  • Remote Machines List
system:translation:
network port
  • Local Machine Administration
  • DCP Channel Configuration
  • RS232 Channel Configuration
system:translation: remote updates
Get Remote Updates
system:translation: switch connection
Switch Interface Administration
Integrating the Intuity System with a Switch
system:translation: voice port
Voice Equipment
Administering Channels
traffic:community:day
Community Daily Traffic Report
Overview of Traffic Reports
traffic:community: hour
Community Hourly Traffic Report
traffic:feature:day
Feature Daily Traffic Report
traffic:feature: hour
Feature Hourly Traffic Report
traffic:load:day
Load Day Traffic Report
traffic:load:hour
Load Hour Traffic Report
traffic:network load:day
Network Load Day Report
traffic:network load:hour
Network Load Hour Report
traffic:remote messages:day
Remote Messages Daily Traffic Report
traffic:remote messages:month
Remote Messages Monthly Traffic Report
traffic:special features:day
Special Features Daily Traffic Report
Overview of Traffic Reports
traffic:special features:hour
Special Features Hourly Traffic Report
traffic:subscriber:day
Subscriber Daily Traffic Report
traffic:subscriber: month
Subscriber Monthly Traffic Report

AUDIX R1 Screens That Do Not Have a Corresponding Avaya Intuity Screen

The following AUDIX R1 screens have no corresponding screen in the Avaya Intuity system:

Avaya Communication
http://www.avaya.com
Avaya UCS Information Development
TOC Index Search