Appendix K - Applications |
IMPORTANT:
This section is intended solely as an overview of the application. For comprehensive information about the use of the application, see the documentation for the product.
Intuity CONVERSANT is a voice response system that enables a user to run integrated voice response (IVR) applications. Intuity CONVERSANT can automatically answer and route calls and execute telephone transactions. It is particularly useful for order-taking, for example.
You can configure the Intuity CONVERSANT software in one of two ways:
Intuity CONVERSANT consists of the hardware and software that support transaction processing, data retrieval, and data entry using a Touch-Tone telephone connected to a public telephone network. When a telephone connection is made to Intuity CONVERSANT, the application running on Intuity CONVERSANT prompts the caller with a synthesized voice in an application-dependent dialogue. The caller enters the appropriate responses by using the Touch-Tone keys on the telephone. This interaction continues until the caller ends the call.
You can develop applications that allow calls to be transferred to an attendant telephone during some part of the dialogue. Calls also can be transferred automatically to an attendant telephone if the application determines that an attendant is required. Intuity CONVERSANT also supports scripts that allow callers to record and play back information.
Intuity CONVERSANT offers the following capabilities:
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ISDN Terminal Adapter |
