MERLIN MAGIX Reporter does not work in a system where another application accesses the SMDR jack on the control unit. Such applications include all configurations of Call Accounting System (CAS) and Call Accounting Terminal (CAT).
MERLIN MAGIX Reporter and Call Accounting System (CAS) should not be active on the system at the same time. Use MERLIN MAGIX Reporter when you primarily need to assess facilities and agent performance. CAS is used for costing purposes.
System reports take precedence over the SMDR information generated for MERLIN MAGIX Reporter. In order to print system reports using the SMDR jack on the control unit, the MERLIN MAGIX Reporter serial connection to the port must be disconnected. MERLIN MAGIX Reporter information is queued while system reports are generated. For smoother operation, use WinSPM software to print system reports from a printer connected to a PC running WinSPM. For more information about WinSPM, see WinSPM.
MERLIN MAGIX Reporter does not report inside calls.
You must program a Calling Group as Auto Login or Auto Logout in order for its call records and facilities usage to be analyzed using MERLIN MAGIX Reporter. Make sure that the SMDR Talk Time option is enabled.
The application does not report talk times for calls answered by a delay announcement device, Calling Group overflow receiver, or QCC queue overflow receiver.
 |
ISDN Terminal Adapter |
