A call transferred to a non-local extension has a transfer redirect time interval set at 32 seconds, instead of a programmable number of rings.
If unanswered by the end of the transfer redirect time interval (0-9 rings), a call transferred from a VMI port alerts at the VMS transfer redirect extension, rather than returning to the VMI port that originated the transfer. For example, you might program Extension 15 as a VMI port for a Avaya Communication Attendant and set the transfer redirect time interval to four rings. When a call comes in on Extension 15, the caller listens to a recording and dials a request for Extension 24. The call rings at Extension 24 four times without being answered. The system redirects the call to Extension 10, the system operator; it does not redirect the call back to Extension 15.
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A call transferred to a non-local extension has a transfer redirect time interval set at 32 seconds, instead of a programmable number of rings. |
On an unsupervised transfer (as performed by an Automated Attendant), when the transfer destination is busy or is an invalid extension, the transfer redirect is immediate (no time interval). If the system cannot alert the transfer redirect extension (all buttons are in use), the VMS keeps trying to alert the transfer redirect extension every 20 seconds until the alert is delivered or the caller hangs up.
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ISDN Terminal Adapter |
