Appendix K - Applications
MERLIN MAGIX Enhanced Customer Care Solution
Typically used in a customer service environment, the MERLIN MAGIX Enhanced
Customer Care Solution (ECCS) provides the automatic answering, distribution,
and placing in queue of customer calls. The unit itself is a mini-tower PC and
comes in 12-port and 18-port configurations.
The components needed to operate the ECCS include:
- MERLIN MAGIX Enhanced Customer Care Solution package (12 or 18 ports)
- Includes CONVERSANT MAP 5P software
- Includes PassageWay Direct Connect connector
- MERLIN MAGIX Integrated System
- A minimum of 8 TTRs; two 016 (T/R) modules are recommended for the 18-port
ECCS or the 12-port ECCS.
- Dedicated MLX-28D or 4424D+ telephone
- Windows 3.1 or Windows 95 for an optional ECCS remote terminal monitor
- Optional wallboard
