Appendix K - Applications
Call Accounting System
IMPORTANT:
This section is intended solely as an overview of the application. For comprehensive
information about the use of the application, see the documentation for the
product.
A Call Accounting System (CAS) is a software application for businesses that
need to manage telephone usage and control costs by tracking, sorting, and recovering
telephone charges. CAS provides a menu-driven user interface and online help.
The versions of CAS are:
- Intuity CAS. An optional application for Intuity AUDIX; provides
accurate reporting on calls made and offers effective cost-allocation.
- CAS for Windows. This version takes advantage of the easy-to-use
graphical user interface of Microsoft Windows. It is also a stand-alone application
that runs on a Avaya Communication-approved DOS PC. It allows a single CAS
system to be used for both local and remote business sites.
Both versions allow businesses to calculate the costs of calls using the rates
charged by long-distance carriers in one of 11 major metropolitan areas. In
addition, you can customize CAS for Windows and Intuity CAS by programming additional
rate tables.
Both versions provide the following services and features:
- Call Record Processing. This feature collects, stores, and produces
records of calls, calculating costs using the selected rate table. You can
program the system to process all calls or only calls that exceed a specified
cost threshold. It can also add a service charge to calls before billing them
to clients, departments, or projects.
- Report Generation. This feature organizes and prints call record
information in the following formats:
- System Management. The System Manager can customize and maintain
CAS activities by editing tables, setting up reports, and updating call
rate information.
- Directory Lookup and Message Center. Callers can look up anyone
in the organization by name or extension, leave a message, and print or
display messages.
- HackerTracker System for CAS Plus V3. Telephone systems with auto
attendant, voice mail, or Remote Access lines are common targets for toll
theft. HackerTracker is designed to help detect fraudulent use of the system
by detecting abnormal calling activity and tracking authorization code usage.
