Voice Director

• Overview
• Requirements
• Installation and Administration
• Monitoring System Performance
• Describing an Intuity AUDIX Subscriber Database
• Describing a Pronunciation Database
• Administrating Voice Director Subscriber Information on the Intuity AUDIX System
• Administering the Voice Director Pronunciation Editor
• Spoken Name Addressing
• Resolving Multiple Results
• Testing Name Dialing
• Troubleshooting
• Alarms and Logs
• Support

Overview

• Overview of Voice Director
• Feature Description
• Characteristics of Spoken Name Addressing and Name Dialing
• Components of Spoken Name Addressing and Name Dialing

Requirements

• System Requirements
• Hardware and Software Requirements

Installation and Administration

• Installation and Administration of Voice Director Spoken Name Addressing and Name Dialing
• Preinstallation—Intuity AUDIX Release 5 System
• Preinstallation—Windows NT Workstation
• Administering Voice Director on an Intuity AUDIX Release 5 System
• Installing Voice Director on the Voice Director Server
• Installing the Voice Director Pronunciation Editor on a Networked Windows NT Workstation
• Postinstallation Requirements
• Verifying the Status of Voice Director
• Removing Voice Director Software from the Voice Director Server

Monitoring System Performance

• Monitoring System Performance
• Speech Data Collection
• Voice Director Properties Screen
• Voice Director Statistics Screen
• Voice Director Speech Player

Describing an Intuity AUDIX Subscriber Database

• Describing a Intuity AUDIX Subscriber Database
• Intuity AUDIX Network
• Intuity AUDIX Network without Interchange
• Intuity AUDIX Network with Interchange—Full-Subscriber Database
• Intuity AUDIX Network with Interchange—On-Demand Subscriber Database

Describing a Pronunciation Database

• Describing a Voice Director Pronunciation Database
• Using a Single Intuity AUDIX System with an Voice Director Server
• Using an Intuity AUDIX with an Voice Director Server in an Intuity AUDIX Network without Interchange
• Using an Intuity AUDIX with an Voice Director Server with Interchange to Create an On-Demand Subscriber Database
• Using Multiple Intuity AUDIX Networks with Multiple Voice Director Servers and Interchange

Administrating Voice Director Subscriber Information on the Intuity AUDIX System

• Administering Voice Director Subscriber Information on the Intuity AUDIX System
• Intuity AUDIX Subscriber Screen
• Class of Service Screen
• Voice Director Subscriber Screen
• Voice Director Administration Screen
• Voice Director Name List Screen

Administering the Voice Director Pronunciation Editor

• Voice Director Pronunciation Editor
• Starting the Voice Director Pronunciation Editor
• Using the Voice Director Pronunciation Editor Login Screen
• Using the Voice Director Pronunciation Editor User Edit Screen
• Using the Voice Director Pronunciation Editor Screen
• Accessing the Online Help

Spoken Name Addressing

• Spoken Name Addressing
• Defining Spoken Name Addressing
• Addressing Messages Using Spoken Name Addressing
• Name Dialing
• Using Name Dialing

Resolving Multiple Results

• Resolving Same or Sound-alike Results

Testing Name Dialing

• Testing Name Dialing and Spoken Name Addressing

Troubleshooting

• Troubleshooting

Alarms and Logs

• Alarms and Log Messages

Support

• Obtaining Support
• Customer Responsibilities
• Demarcation Points
• Toll Fraud Security

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