The following table lists the administrative procedures and subscriber
information for each Modular Messaging feature.
| Feature
or Capability |
Overview |
Administration
Tasks |
Subscriber
Configuration Tasks |
| Telephone
user interface (TUI) properties |
| Automated Attendant |
Automated Attendant is an interface that greets callers and guides them through the process of entering extension numbers of called subscribers |
Enable Automated Attendant for a voice mail
domain (VMD). See VMSC
- VMD - Telephone User Interface - General Tab.
Configure Automated Attendant. See VMSC
- VMD - Auto Attendant Dialog Box.
Record prompts for Automated Attendant. See Visual
Voice Editor (Custom Prompts). |
Not applicable |
| Call Answer response options
for local subscribers |
Local subscribers can reply
to or call the sender of Call Answer messages that are received
from remote subscribers.
This feature is applicable only to the TUIs.
For more information, see Concepts
and Planning Guide (pdf) |
Administering call answer
response options for local subscribers |
Not applicable |
| Call Handling |
With the Call Handling
feature, subscribers can administer the system to differentiate
between calls that reach a mailbox because an extension is busy
or because there is no answer. |
Select the Call Handling parameter to enable
Call Handling for a Class-of-Service (COS).
See the online help for the Edit a Class-of-Service page. |
From the TUIs, Subscriber Options, and Web Subscriber
Options, subscribers can personalize call handling.
Telephone User Interface
Guide (pdf)
Subscriber Options
User Guide (pdf)
Also see: Web Subscriber Options online help and Subscriber Options online help. |
| Caller Applications |
Caller Applications is
a feature that allows you to customize the interaction of Modular Messaging with the callers'. For example, to route calls or to play a pre-recorded information. Caller Applications allows
administrators to extend those parts of the Modular Messaging
TUI that are accessible to callers.
For more information, see MAS
Administration Guide (pdf). |
Caller Applications
(CA) Editor
Select the Caller Application parameter in the COS assigned
to subscribers to associate a Caller Application with subscribers'
primary extension numbers. See the online help for the Edit
a Class-of-Service page.
Select the Caller Application Announcement Recording parameter
in the COS assigned to subscribers to enable subscribers to
record prompts for Caller Applications. See the online help
for the Edit a Class-of-Service page.
Associate a Caller Application with a subscriber's secondary
extension number. See the online help for the Edit a Class-of-Service
page. |
From the TUIs, subscribers can record Caller
Application prompts.
See Telephone User
Interface Guide (pdf). |
| Choice of TUI |
Modular Messaging Release
4 supports the following TUIs:
|
Select the Telephone User Interface parameter
to activate this feature for a COS.
See the online help for the Edit a Class-of-Service page. |
Not applicable |
| Greetings and prompts for
a subscriber mailbox |
Subscribers can set up
the Modular Messaging TUIs to play personalized Call Answer
greetings to callers.
Subscribers can now record and use up to nine optional greetings in three different languages. Subscribers can also set up
greeting rules to determine which optional greeting a caller hears. |
Select the Record Mailbox Greetings parameter
in the COS assigned to subscribers to enable them to record
greetings. See the MSS online help.
Select the Extended Absence Greeting Allowed parameter in
the COS assigned to subscribers to enable them to use the
Extended Absence Greeting (EAG) feature. See the MSS online
help.
Enable the Multilingual Call Answer feature to allow subscribers to record optional greetings in different languages. This feature allows callers to hear greetings in their preferred language only.If a greeting rule triggers playback of an optional greeting to a caller, the system plays
the optional greeting in the caller's preferred language, if that recorded optional greeting exists. Otherwise, the system searches for another matching rule that has a greeting recorded in the
appropriate language. |
From the Modular Messaging TUIs, Subscriber
Options, and Web Subscriber Options, subscribers can:
- Activate optional greetings, when Call Handling is enabled
- Record optional greetings
- Record multilingual optional greetings in the call answer languages that are already specified by the subscriber.
- Set up greeting rules
- Activate or de-activate an EAG
Telephone User Interface
Guide (pdf)
Subscriber Options
User Guide (pdf)
Also see: Web Subscriber Options online help |
| Mailbox Initialization |
Mailbox Initialization
is a feature that plays instructions to new subscribers the
first time they open their mailboxes. These instructions guide
subscribers through the process of changing their password and
recording their spoken name. In addition, Modular Messaging
Aria TUI subscribers can record the ’Please Hold’
prompt and personal greetings using the initialization feature. |
Enable New Mailbox Initialization. See VMSC
- VMD - Telephone User Interface - General Tab. |
Not applicable |
| Personal Operator |
There is a system-wide operator but
personal operators can be configured for individual subscribers. The personal
operator is a designated mailbox or extension where the system can transfer callers
for assistance when a subscriber cannot answer their calls and the personal operator's
schedule is active. |
You can configure personal operator schedules for a voice mail domain.
See VMSC - VMD - Telephone
User Interface - Personal Operator Schedules Tab.
Specify the Personal Operator number and Personal Operator
schedule. See the online help for the Edit Local Subscriber
page. |
From the Modular Messaging TUIs, Subscriber Options,
and Web Subscriber Options, subscribers can change their Personal
Operator configuration.
Telephone User Interface
Guide (pdf)
Subscriber Options
User Guide (pdf)
Also see: Web Subscriber Options online help |
| Sorting TUI messages |
Modular Messaging can be
configured to sort messages by urgency, time received, or message
type. This sort order is used when subscribers access messages
from the TUIs.
For more information, see Concepts
and Planning Guide (pdf). |
Sort voice messages by urgency or time received.
See the online help for the Edit Local Subscriber page.
Select the sort order for messages to activate this feature for a COS.
See the online help for the Edit a Class-of-Service page. |
From the Subscriber Options and Web Subscriber Options,
subscribers can change the sort order for messages.
Subscriber Options
User Guide (pdf)
Also see: Web Subscriber Options online help |
| Time and greeting settings
for a VMD |
Administrators can configure
the time and greeting settings for a VMD. These settings define
an organization’s daily business hours and control when
certain greetings are played by the Automated Attendant. |
Configure time and greeting settings for a VMD.
See VMSC - VMD - Telephone
User Interface - Time/Greeting Tab. |
Not applicable |
| TUI receptionist |
A TUI receptionist is the
default system operator that is used for subscribers that do
not have a Personal Operator defined. |
Configure receptionist properties for a VMD.
See VMSC - VMD - Telephone
User Interface - Receptionist Tab. |
Not applicable |
| Languages,
Encoding, and Text-to-Speech (TTS) |
| Audio Encoding |
Modular Messaging supports
the Global System for Mobile Communications (GSM) 6.10 and G.711,
A-law and µ-law (mu-law) voice encoding formats.
For more information, see Concepts
and Planning Guide (pdf). |
VMSC - VMD
- Audio Encoding Dialog Box |
Not applicable |
| Display language for Subscriber
Options and other clients |
Subscribers can change the display
language for all the Avaya-supplied PC client applications, such as Outlook Thick Client, Voice Recorder, Subscriber Options screens, and so on. |
Not applicable |
From Subscriber Options and Web Subscriber Options,
subscribers can change the display language of the application.
Subscriber Options
User Guide (pdf)
Also see: Web Subscriber Options online help |
| Multilingual Call Answer |
Subscribers can configure
their mailboxes to support up to three languages, including
Teletypewriter (TTY), for Call Answer sessions. This configuration affects the languages offered to callers, and not the subscriber. |
Not applicable |
From Subscriber Options and Web Subscriber Options,
subscribers can select the language(s) in which the callers
will hear prompts.
Subscriber Options
User Guide (pdf)
Also see: Web Subscriber Options online help |
| Preferred language |
The preferred language is
the language that is used by the TUIs for voice prompts that subscribers hear when they dial into their mailbox. This language
is also used if multilingual text-to-speech (TTS) conversion
is requested, and the language of the text cannot be determined.
If you do not select a language, the preferred language will be the system language set up by your administrator.
|
VMSC - VMD
- Languages Dialog Box |
From Subscriber Options and Web Subscriber Options,
subscribers can select a preferred language.
Subscriber Options
User Guide (pdf)
Also see: Web Subscriber Options online help |
| Text-to-speech (TTS) |
TTS conversion enables
subscribers to hear their e-mail messages read over the telephone. |
Enable multilingual TTS and select languages
to be used for multilingual TTS.
See VMSC
- VMD - Languages Dialog Box. |
Not applicable |
| Messaging |
| E-mail messaging |
E-mail (Internet Messaging)
provides exchange of voice, fax, text, and binary components
over the Internet. |
Administering
Email (Internet Messaging) |
Not applicable |
| Fax messaging |
Modular Messaging—MSS
is a fax-capable messaging solution that includes native fax
resources to provide fax capability. Subscribers can now send an MM fax from any print-capable application. |
Administering fax on the MAS. See VMSC
- VMD - Fax Dialog Box.
Administering fax on the MSS |
From Subscriber Options and Web Subscriber Options,
subscribers can specify the default fax number for printing
faxes from the TUIs.
Subscriber Options
User Guide (pdf)
Also see: Web Subscriber Options online help |
| Voice messaging |
Voice messaging enables
subscribers to create, receive, and forward voice messages.
Subscribers that are not enabled for voice messaging cannot
receive Call Answer messages and cannot use the TUI to access
their mailboxes. However, they can still use an e-mail or
Web client to create, forward, and receive messages. |
Enable subscribers for voice messaging. See the
online help for the Edit Local Subscriber page. |
Not applicable |
| System
Lists |
| Communities and Sending
Restrictions |
A community is a group
of subscribers to whom administrators can assign some type of
calling restrictions. Administrators can create a community
to prevent members from:
- Sending mail to other groups
- Receiving mail from other groups
For more information, see Concepts
and Planning Guide (pdf). |
Administering
MSS community sending restrictions |
Not applicable |
| Mailing lists |
The Modular Messaging mailing
lists include Enhanced-List Application (ELA), broadcast messages,
and personal distribution lists (PDLs).
For more information, see Concepts
and Planning Guide (pdf). |
Administering the Enhanced-List
Application
Broadcast lists |
From Subscriber Options, Web Subscriber Options,
and the TUIs, subscribers can create, modify, and delete PDLs.
From the TUIs and the Modular Messaging Outlook Client, subscribers
can address messages to PDLs.
Subscriber Options
User Guide (pdf)
Telephone User Interface
Guide (pdf)
Microsoft Outlook
Client User Guide (pdf) |
| Addressing
and Networking |
| Dial by Name |
Dial by Name is a method
of addressing that allows callers to spell a recipient's name
on the telephone keypad. |
VMSC -
VMD - Telephone User Interface - Dial By Name Tab
Select the Permit Callers to Access Directory Services option
to allow callers to use Dial By Name. See VMSC
- VMD - Telephone User Interface - Caller Tab. |
Not applicable |
| Networking |
The MSS uses Internet standard
networking protocols to communicate with other networked Modular
Messaging and Messaging Networking systems. When networking
is administered, subscribers can exchange messages with subscribers
on other messaging systems in the network. |
Administering networking
on the MSS |
Not applicable |
| Call
or Message Notification |
| Call Me |
With Call Me enabled, Modular
Messaging calls subscribers at a designated telephone number
or telephone list, when subscribers receive a message that meets
subscriber-specified criteria.
For more information, see Concepts
and Planning Guide (pdf). |
Enable Call Me for a VMD. VMSC
- VMD - Call Me Dialog Box.
Select the Call Me Allowed parameter to enable Call Me for
a COS. See the online help for the Edit a Class-of-Service
page.
Enable port groups for Call Me. See VMSC
- MAS - Port Groups - Usage Tab. |
From the TUIs, Subscriber Options, and Web Subscriber
Options, subscribers can enable or disable Call Me.
From Subscriber Options and Web Subscriber Options, subscribers
can also set up rules and phone lists for redirecting their
calls.
Telephone User Interface
Guide (pdf)
Subscriber Options
User Guide (pdf)
Also see: Web Subscriber Options online help |
| Call Screening from Automated
Attendant |
Call screening requires
callers to announce themselves before subscribers answer their
calls. Subscribers can then decide whether to take the call.
For more information, see Concepts
and Planning Guide (pdf). |
Select the Call Screening parameter to enable
Call Screening for a COS.
See the online help for the Edit a Class-of-Service page. |
From Subscriber Options and Web Subscriber Options,
subscribers can activate Call Screening.
Subscriber Options
User Guide (pdf)
Also see: Web Subscriber Options online help |
| Find Me |
Find Me redirects unanswered
calls to a list of telephone numbers specified by the subscriber.
For more information, see Concepts
and Planning Guide (pdf). |
Select the Find Me Allowed parameter to enable
Find Me for a COS.
See the online help for the Edit a Class-of-Service page. |
From the TUIs, Subscriber Options, and Web Subscriber
Options, subscribers can enable or disable Find Me.
From Subscriber Options and Web Subscriber Options, subscribers
can set up rules and phone lists for redirecting their calls.
Telephone User Interface
Guide (pdf)
Subscriber Options
User Guide (pdf)
Also see: Web Subscriber Options online help |
| Intercom Paging |
Intercom Paging allows
Modular Messaging to page subscribers when the subscribers are
not at their desks. Once subscribers are paged, they must return
to their extensions to receive the call. If subscribers do not
respond to the page, the system transfers the callers to their
mailboxes.
For more information, see Concepts
and Planning Guide (pdf). |
Enable and configure Intercom Paging for a VMD.
See VMSC - VMD - PBXs Configuration.
Select the Page via PBX parameter to enable Intercom Paging
for a COS. See the online help for the Edit a Class-of-Service
page.
Use the Intercom Paging options (Manual, Off, or Automatic)
to configure the Intercom Paging settings for the subscriber.
See the online help for the Edit a Class-of-Service page. |
From the Aria TUI, Subscriber Options, and Web
Subscriber Options, subscribers can configure Intercom Paging
options (On, Off, or Automatic).
Telephone User Interface
Guide (pdf)
Subscriber Options
User Guide (pdf)
Also see: Web Subscriber Options online help |
| Message Waiting Indicator
(MWI) |
MWI is a method of alerting
subscribers when messages that meet specified criteria arrive
in their mailbox. Subscribers are alerted by either a lamp indicator
on the telephone or an audible tone when they pick up the receiver.
For more information, see Concepts
and Planning Guide (pdf). |
Enable MWI for a VMD. See VMSC
- VMD - Message Waiting Indicator Dialog Box.
Select the Message Waiting Indication Allowed parameter to
enable MWI for a COS. See the online help for the Edit a Class-of-Service
page.
Enable port groups for MWI. See VMSC
- MAS - Port Groups - Usage Tab. |
From Subscriber Options and Web Subscriber Options,
subscribers can enable or disable MWI and set up MWI rules.
Subscriber Options
User Guide (pdf)
Also see: Web Subscriber Options online help |
| Notify Me |
With Notify Me, subscribers can configure
the system to send an e-mail, each time they receive a message that
meets certain criteria. The subscriber can then call the Modular Messaging system
in order to review the message.
For more information, see Concepts
and Planning Guide (pdf). |
Enable Notify Me for a VMD. VMSC
- VMD - Notify Me Dialog Box.
Select the Notify Me Allowed parameter to enable
Notify Me for a COS.
See the online help for the Edit a Class-of-Service page. |
From all the TUIs, Subscriber Options, and Web
Subscriber Options, subscribers can enable or disable Notify
Me.
From Subscriber Options and Web Subscriber Options, subscribers
can set up Notify Me rules.
Telephone User Interface
Guide (pdf)
Subscriber Options
User Guide (pdf)
Also see: Web Subscriber Options online help |
|
Message Privacy and Security |
| Message privacy |
Message privacy defines
the way private messages are handled on a Modular Messaging
system.
For more information, see Concepts
and Planning Guide (pdf). |
Message privacy |
Subscribers and callers can set messages as private using the TUIs, email clients, and one-X Speech Access. Subscribers can also tell whether messages are private when they are being reviewed.
|
| Security |
Modular Messaging provides
administration tools that administrators can use to minimize
unauthorized intrusions into the system.
For more information about these tools and about the safeguards
and measures that can be taken to ensure that the Modular
Messaging servers operate in a secure manner, see Modular
Messaging and security. |
Modular Messaging and security
Toll Fraud and Security
Handbook (pdf) |
From Subscriber Options and Web Subscriber Options,
subscribers can change their mailbox passwords.
Subscriber Options
User Guide (pdf)
Also see: Web Subscriber Options online help |
| Management |
| Data Collection Tool (DCT) |
With the enhanced DCT, the technician,
project planner, or system administrator can now specify all the information, that was included in the installation planning forms for previous releases, using the DCT screens. |
Use the Data Collection Tool to generate the DCT file. See the Data Collection Tool online help. |
Not applicable |
| Role-Based Access Control (RBAC) |
RBAC allows customers to create administration accounts (logins) on the MSS and MAS based on customer-defined roles.
The RBAC feature now includes standard administrator roles for all Modular Messaging Windows-based administration applications, including the Voice Mail System Configuration (VMSC) tool. Customers can tailor the roles, assign members to roles, and assign tasks to roles.
Auditing (on MAS) and ATI (on MSS) can be used to track changes made by administrators. |
Administer RBAC on the MSS and the MAS. See Role-Based Access Control and VMSC - VMD - Security Roles Dialog Box. |
Not applicable |
| Alarms and logs |
The MAS and the MSS generate system
alarm and error logs. Each server is assigned a unique ID which helps in identifying the server that has an issue. Additionally, servers can be configured to send logging of all RBAC-controlled administration activities to an external, customer-provided server using the syslog protocol (RFC 3164).
For more information, see Concepts
and Planning Guide (pdf). |
Administer alarm notification for a VMD. See
VMSC - VMD - Serviceability
Dialog Box.
Administer alarm notification for an MAS. See VMSC
- MAS - Serviceability Dialog Box.
MAS Alarms
Administering alarm
notification
Reviewing system logs |
Not applicable |
| SPIRIT Agent |
This feature provides support for alarming and connectivity without the use of the Avaya Remote Maintenance Board (RMB). The RMB is replaced with the Avaya SPIRIT Agent on both the MAS and MSS. The Avaya SPIRIT Agent relays alarms, SNMP traps and software inventory records to Avaya Technical Support and customers' Network Management Systems. |
Administer alarm notification for a VMD. See VMSC - VMD - Serviceability
Dialog Box. |
Not applicable |
| Simple Network Management Protocol
(SNMP) |
SNMP allows administrators to manage
and monitor network elements. For information about how Modular
Messaging supports SNMP, see Concepts
and Planning Guide (pdf). |
Administering SNMP on
the MSS
Administering SNMP on the MAS. See VMSC
- VMD - Serviceability - SNMP Tab. |
Not applicable |
| Restricted thin clients |
Administrators can restrict the features of the Web Client and Web Subscriber Options to limit user access, thereby enhancing compliance with the corporate policy requirements of the customer. |
For the Web Client, administrators can restrict features through the Web Client Administration user interface. See the online Help that is included with the Web Client Administration user interface.
For Web Subscriber Options, administrators can restrict features through the VMSC application. See VMSC - VMD - Security - System Administration ACL.
Restricted features also apply to Avaya Voice Player (AVP). |
Not applicable |
| Backup |
Modular Messaging allows
administrators to back up critical MAS and MSS data.
For more information, see Concepts
and Planning Guide (pdf). |
Backing Up MAS System Data
Backing up the system |
Not applicable |
| Restore |
After a system failure,
administrators can use the data stored during an unattended
or attended backup to restore the system to an operational state.
Backups contain both MSS and MAS data. |
Restoring MAS System Data.
Recovering the system |
Not applicable |
| Diagnostic and reporting
tools |
Modular Messaging diagnostic
and reporting tools allow administrators to perform the following
tasks:
- Generate MAS and MSS reports for monitoring system usage,
planning capacity, tracking security, and tracking information
about mailbox usage and logins
- View events generated by voice mail system activity and
logged in the operation history database
- Check the performance of MASs
Diagnostic and reporting tools include Reporting Tool, Operation
History Viewer, MMSnap Utility, and System Performance Monitoring
Tools.
For more information, see Concepts
and Planning Guide (pdf). |
Monitoring system performance
and status
MAS Intro - Diagnostic and Reporting
Tools
Generating system reports |
Not applicable |
| Support for more current release of adjunct software |
Modular Messaging Release 4.0 offers improved support for the current releases of the following adjunct software and operating systems:
- Microsoft Exchange 2007
- Internet Explorer 7
- Microsoft Outlook 2007 with Windows XP Professional SP2 or Windows Vista SP1
- Windows Vista SP1
|
See What's New for more details. |
|
| Licensing |
Avaya controls the use
and access of some of Modular Messaging features through licenses
that the customer purchases.
For more information, see MAS
Administration Guide (pdf). |
VMSC - VMD
- Licensing Dialog Box |
Not applicable |
| Tracing System |
Tracing System logs information about voice mail system activity (operation history events). Operation history
events are dynamically stored in the operation history database. |
To view events generated by voice mail system activity see Operation History Viewer and to monitor the voice mail system usage see Reporting Tool.
VMSC
- VMD - Tracing System Dialog Box |
Not applicable |
| System and software inventory |
The software for the MAS, the MSS, and the Message Networking server includes summary information about all server versions and which components are installed on the servers. Technicians and administrators can access this information remotely. |
Viewing MSS installed software |
Not applicable |
| Other
features |
| Personal Distribution Lists
(PDLs) |
A PDL is a labeled collection
of addresses that subscribers create and save for later use.
Messages that are addressed to the list are sent to all the
multiple addresses (list members) within the list.
For more information, see Concepts
and Planning Guide (pdf). |
Not applicable |
Subscribers can create a PDL only from the TUIs. However, subscribers can make a distribution list accessible as a PDL by using Subscriber Options or Web Subscriber Options.
Subscribers
can address messages to PDLs from the TUIs and the email client.
Subscriber Options
User Guide (pdf)
Telephone User Interface
Guide (pdf)
Microsoft Outlook
Client User Guide (pdf) |
| Multiple Time Zones |
This feature enables administrators
to select and assign time zones to a group of subscribers within
a VMD. Time Zones can be set at the VMD, COS, and subscriber
levels.
For more information, see Concepts
and Planning Guide (pdf). |
Administering time zone
classes-of-service |
From Subscriber Options and Web Subscriber Options,
subscribers can override the time zone specified for a VMD or
a COS. Subscribers can change the time zone for the TUI and
Modular Messaging Web Client.
Subscriber Options
User Guide (pdf)
Also see: Web Subscriber Options online help
|
| Authentication of MSS logins using a AAA sever |
An Authentication, Authorization, and Accounting (AAA) server is an optional, customer-provided server that can be used to authenticate the credentials of administrators logging in to the MSS. |
Configuring the MSS for login authentication by a AAA server |
Not applicable |
| Send system logging messages to an external server |
A syslog server is an optional, customer-provided server that can be used to store system logging messages. |
Administering the MSS to send system logging messages to an external server |
Not applicable |
| Offline access to messages |
When an MAS goes offline,
Modular Messaging allows subscribers to continue to access Call
Answer messages. Subscribers must use the TUI to retrieve messages.
For more information, see Concepts
and Planning Guide (pdf). |
Enable offline access to messages for a VMD.
See VMSC
- VMD - Messaging - Offline Access Tab.
VMSC - VMD - Messaging Dialog Box |
Not applicable |
| Switch integration |
Switch integration is the
means by which the switch and the Modular Messaging system
exchange control information.
For more information, see Concepts
and Planning Guide (pdf). |
VMSC - MAS
- Telephony Interface Dialog Box
VMSC - MAS - PBX Integration
Dialog Box |
Not applicable |
