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This section lists the variety of reports
and logs available to you within Avaya Modular Messaging. Some reports
are available on the messaging application server (MAS), and others
are available on the message storage server (MSS). Some reports
display data about messaging traffic, others display information
about mailbox usage and logins, and still others display alarms
and events data.
| MSS
Reports (accessible only on the MSS) |
Report
Name
|
Report
Description
|
| Community
Daily or Hourly Traffic Report |
These
reports show the total number of messages sent and received
by each community. They also show the number of messages
that were not sent or received by each community due to
restrictions on sending during any day in the last 32-day
period or any hour in the last 7 days.. |
| Feature
Daily or Hourly Traffic Report |
These
reports show traffic information on a feature-by-feature
basis. Features are divided into call answer features and
messaging features. |
| Load
Daily or Hourly Traffic Report |
These
reports show daily load traffic information for 1 to 32
days or hourly traffic information for the last 7 days.
Traffic load refers to the message traffic and storage
relative to established mailbox thresholds. |
| Network
Load Daily or Hourly Traffic Report |
These
reports show network channel traffic one day at a time
for up to 32 days or one hour at a time for any hours within
the last 7 days. These reports can show any nodes that
are exceeding specified threshold limits, the number of
calls that went unanswered, the number of calls on each
channel, and other channel traffic information. |
| Remote
Message Daily or Monthly Traffic Report |
These
reports show information about traffic loads between a
local messaging machine and a specified remote messaging
machine. |
| Subscriber
Daily or Monthly Traffic Report |
These
reports show traffic information about a specific subscriber
for any day within the most recent eight day period or
any month within the last 13 months. These reports can
help you track a particular subscriber's mail-usage patterns. |
| System
Evaluation Report |
The System
Evaluation Report is a read-only, web-based administration
page that provides a summary of various MSS settings and
attributes. |
|
| MAS
Reports (accessible only on the MAS) |
Report
Name
|
Report
Description
|
|
This report
records information about the system-wide number of incoming
and outgoing calls for each hour in a specified time period.
This information is useful for monitoring incoming and
outgoing call patterns for the voice mail domain. |
|
This report
records information about unsuccessful mailbox logins due
to an incorrect password or incorrect mailbox number being
entered. You specify the time period for which you want
to generate this information. Use this report to help monitor
voice mail system security for the voice mail domain. |
|
This report
records incoming and outgoing call information for each
port configured in the voice mail domain. You specify the
time period, ports and MASs for which you want to generate
this information. You can use this report for monitoring
port usage. |
| System
Usage Report |
This report
records system-wide call and messaging statistics for the
voice mail domain. You specify the time period for which
you want to generate this information. Use this report
to help monitor usage of the system, including the types
of calls and their disposition (for example, the number
of messages left, the number of fax calls, and the time
ports were used for text-to-speech). |
| User
Mailbox Statistics Report |
This report
records information about calls made and messages left
in each mailbox in the voice mail domain. You specify the
time period and mailbox for which you want to generate
this information. Use this report to help monitor mailbox
usage. |
| Basic
Metrics Report |
This report
records statistical information in the form of totals and
percentages on activity in the voice mail domain. For example,
the report includes the total number of incoming calls
and the percentage of calls resulting in messages left.
The report primarily contains system-wide data on TUI usage
and subscriber TUI logons. |
|
| MSS
Logs (accessible only on the MSS) |
| Administrator's
Log |
This log
displays current error messages and a description for each
problem. |
| Activity
Log |
This log
maintains a history of the activity on the messaging system.
You can use this log to track a specific subscriber's activity
by extension and time and investigate problems with message
delivery and the operation of the message-waiting indicator
(MWI). |
| Alarm
Log |
This log
contains descriptions of all significant problems detected
by the system, including those on any MAS as well as the
MSS. The alarm log contains active alarms and resolved
alarms. Resolved alarms are alarms that were corrected
either automatically or by repair procedures. |
| Administrator's
History Log |
This log
identifies administrative events that occur on your system.
These events include information about any changes to your
system, such as logins, command line entries, reports that
were run, or changes to software. |
| Backup
Log |
This
log displays a list of all the files that were backed up
and information about any errors that occurred during the
backup.
|
| Restore
Log |
This
log displays a list of all the files that were restored
and information about any errors that occurred during the
restore.
|
| Software
Installation and Removal Logs |
The
software installation and removal logs contain information
about the installation, update, and removal of MSS software
packages. |
| Maintenance
Log |
This
log contains descriptions of all reported maintenance events.
Note: This is only available if you have logged
in as tsc.
|
|
| MAS
Logs (accessible only on the MAS) |
| Alarm
Logs |
These logs
contain descriptions of all significant problems detected
by the system on any MAS. The alarm logs contain active
alarms and resolved alarms. Resolved alarms are alarms
that were corrected either automatically or by repair procedures. |
| Event
and Error Logs |
These logs
list every event involving the MASs in the system. These
events are detected and logged by the Microsoft Operation
Manager. |
| Operations
History Viewer |
This log
lists live events as they are generated and added to the
operation history database.
It also lists historical events stored in the operation history database.
An event is any significant occurrence in the voice mail system that is
of interest to an administrator for diagnostic or reporting purposes. Events
are generated by the various messaging application server (MAS) components,
for example, a Call Waiting state generated by the telephone user interface. |
| Performance
Monitor |
The Performance
Monitor provides a large number of counters for monitoring
the performance of a MAS. You use each counter to monitor
a different activity. For example, you can monitor inbound
or outbound calls to the MAS, or check the number of ports
currently in use.
|
| Port
Monitor |
The
Port Monitor provides a graphical user interface for checking
the current status of ports on a MAS. |
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