Coverage Feature

Description

Individual Coverage

An Individual Coverage receiver, who covers calls for a sender, has a programmed button that corresponds to the sender's extension. A given sender can have up to eight Individual Coverage receivers covering calls. A receiver, who must have a multiline telephone, can have separate buttons for up to eight senders, but can have only one button to provide Individual Coverage for a given sender.

A button for Individual Coverage can be programmed as either Primary Cover or Secondary Cover. The Secondary option provides a 2-ring delay, the Secondary Coverage Delay Interval, to allow the sender to answer before the receiver.

 

You cannot program a button for Individual Coverage to cover calls for an extension located on another system.

The System Manager sets additional ring delays for each extension, rather than programming only system-wide settings. The Secondary Cover Ring Delay is applied in addition to the fixed system-wide Secondary Coverage Delay Interval; it does not affect Secondary or Group Coverage call delivery. The Primary Cover Ring Delay option also permits extension-by-extension control of ring delays on Primary Cover buttons programmed for Delay Ring. The Group Coverage Ring Delay option allows the System Manager to control the delay before a given sender's covered calls are sent to Group Coverage receivers, whether or not Group and Individual Coverage are combined.

The following table summarizes the system-wide and extension-by-extension settings that the System Manager programs. In addition, a user or System Manager can program Cover buttons with Ring Timing options: Immediate Ring, Delay Ring, or No Ring.

Ring Delays Affecting Coverage

Timer

Factory Setting

Range

Description

Group Coverage Ring Delay

3 rings

1-9 rings

Programmable for each extension. Delay before sending calls to Group Coverage when:

  • Sender has Individual Coverage and receiver is available (in addition to Primary Cover Ring Delay).

 

 

 

  • Sender does not have Individual Coverage or receiver is not available, and Group Coverage receiver is Calling Group only or QCC queue only (no Group cover buttons on multiline telephones).

Primary Cover Ring Delay

2 rings

1-6 rings

Programmable for each extension. This timer sets:

  • The delay before a Primary Cover button programmed for Delay Ring begins to ring audibly.
  • The delay, in addition to the Group Coverage Ring Delay, before calls are sent to Group Coverage when the sender has Individual Coverage and any receiver is available.

Secondary Cover Ring Delay

2 rings

1-6 rings

Programmable for each extension. In addition to the fixed Secondary Coverage Delay Interval (2 rings), this timer sets the delay before a Secondary Cover button programmed for Delay Ring begins to ring audibly. This setting does not affect Primary or Group Coverage call delivery.

Secondary Coverage Delay Interval

2 rings

Fixed

Delay before sending Individual Coverage calls to a Secondary Cover button programmed for Immediate Ring when sender also has Individual Coverage to a Primary Cover button.

The delay (in addition to the Secondary Cover Ring Delay setting for the sender) before a Secondary Cover button programmmed for Delay Ring begins to ring audibly.

Retry Timing Interval

5 sec

Fixed

Repetition interval for trying to send calls to group coverage when no receivers are available; continues until call is answered by sender or receiver (or caller hangs up).


Ring Timing Options are programmable on any buttons, including programmed Cover buttons on multiline telephones.



Depending on how these ringing options are programmed, the green LED next to the Cover button on the receiver's telephone flashes immediately when a call begins ringing at the sender's telephone. The receiver's telephone rings audibly, as shown in the following table. Both telephones continue to ring as programmed. The green LED on both telephones continues to flash until the call is answered either by the sender or by the receiver or the caller hangs up.

Ringing on Individual Coverage (Receiver) Buttons

Ringing Option

Primary Cover

Secondary Cover

Immediate Ring

Immediately

After sender's telephone rings 2 times
(SC, fixed)

Delay Ring

After sender's telephone rings 1-6 (PRD) times

After sender's telephone rings
2 times (SC) + 1-6 (SRD) times

No Ring

Does not ring

Does not ring


Where:

PRD = Primary Cover Ring Delay
SC = Secondary Coverage Delay Interval
SRD = Secondary Cover Ring Delay

 
Topics
  Description
 
  Individual Coverage
Group Coverage
Selective Coverage
Eligibility for Coverage
Interaction of Individual and Group Coverage
Cover to Voice Mail with Escape to System Operator
Cover to System Operator Before Voice Mail
Primary Coverage
  Delayed Auto Attendant Coverage
Phantom Calling Groups
  Phantom Extensions
Cover to Personal Secretary Before Voice Mail
  At a Glance
  Considerations and Constraints
  Telephone Differences
Feature Interactions