Eligibility for Coverage

Not all calls are eligible for coverage. Eligibility is determined by the type of call and by how the sender's telephone is set up. The Calls Eligible and Calls Ineligible for Coverage table shows which calls at the sender's telephone are eligible for coverage.

Calls Eligible and Calls Ineligible for Coverage

Call Rings on	Eligible	Ineligible
SA or ICOM button programmed for Immediate or Delay Ring Inside calls DID trunk calls Inside or outside transferred calls Calls forwarded from another extension Calls on Shared SA buttons Calls on Cover buttons Voice-announced calls Transfer return calls Returning parked calls Reminder service calls
Personal Line button programmed for Immediate or Delay Ring Sender is principal user Someone else is principal user No principal user is assigned
Pool button programmed for Immediate or Delay Ring
Any button programmed for No Ring

When a coverage receiver calls a coverage sender, the call can be sent to coverage. If a receiver calls a sender for whom he or she is covering and the sender is busy or unavailable, the call proceeds to other points of coverage. It does not come back to the receiver who originated the call.
If a sender sets the Ring Timing option for No Ring on any Personal Line, Pool, SA, or ICOM buttons, calls arriving on those buttons do not go to coverage.

Coverage Feature

Description