Coverage Feature

At a Glance

Users Affected

Telephone users, DLC operators, data users

Reports Affected

Direct Group Calling Information, Extension Information,

Group Coverage Information, Operator Information

System Information (SysSet-up)

Mode

All

Telephones

Individual sender

Individual receiver

Group member (sender)

Group receiver

 

All except QCC

All multiline telephones except QCC

All except QCC

Multiline telephones, QCC queue, Calling Group (if Calling Group, no others)

Programming Codes

Sender Buttons Coverage Off

Coverage VMS Off
Receiver buttons Primary Cover

Secondary Cover

Group Cover

Coverage Inside Off

Coverage Inside On

 



*49

*46



*40 + sender's ext. no

*41 + sender's ext. no.

*42 + sender's group no.

**48 (send outside calls only)

*48 (send inside and outside calls)

4400-Series and MLX Display Labels

CoverageOff [CvOff]

CoverInside,Off [CvIns,Off]

CoverInside,On [CvIns,On]

CoverageVMS [CvVMS]

Coverage,Primary [Cover,Prmry]

Coverage,Secondary [Cover,Secnd]

Coverage,Group [Cover,Group]

System Programming

Assign extensions to a coverage sender group:

  • Extensions
  • or MoreGroup Cover

Assign a Calling Group as a Group Coverage receiver:

  • Extensions
  • or MoreGrp CallingGrpCoverage

Change number of rings before call is sent to Group Coverage receivers:

  • Extensions
  • or More or MoreCover Delay Group Coversender's ext. no.Enterno. of rings (1-9)

Change the delay for Primary Cover buttons programmed for Delay Ring; change additional delay before a call is sent to Group Coverage receivers when Primary or Secondary Coverage Receivers are available:

  • Extensions or More or MoreCover Delay Primarysender's ext. no.Enterno. of rings (1-6)

Change the delay for Secondary Cover buttons programmed for Delay Ring:

  • Extensions or More or MoreCover DelaySecondarysender's ext. no.Enter no. of rings (1-6)

Assign or remove principal user of a Personal Line (calls follow coverage pattern of principal user only):

  • LinesTrunks or MorePrncipalUsr

Assign QCC queue as receiver for specific coverage groups and assign QCC Queue Priority for Group Coverage calls:

  • OperatorQueued CallCall Types GrpCoveragePriority

Assign QCC operator to receive calls for a coverage group:

  • OperatorQueued CallCall Types GrpCoverageOperator
Maximums: Individual Coverage receivers for each extension (sender) Group Coverage receivers for each coverage group (senders) Group memberships for each extension (sender) Cover buttons for each multiline telephone (receiver) Coverage groups Members for each coverage group Coverage groups sending to one Calling Group or QCC queue

 

8

 

8 (not counting QCC queue


1

 

8

30

Unlimited

 

30

Factory Settings:

Extensions

Coverage

Coverage Inside

Coverage VMS

Group Coverage Ring

DelayPrimary Cover Ring Delay

Secondary Cover Ring Delay
Systemwide Secondary Coverage Delay Interval Retry Timing Interval Operator QCC Queue Priority for coverage group QCC operator to receive calls for coverage group

 

 

On

On (inside and outside calls covered)

On (inside and outside calls covered by VMS)

3 rings (range 1-9)

2 rings (range 1-6)

2 rings (range 1-6)

 

2 rings (fixed)


5 seconds (fixed)

 


4 (range 1-7)


Primary system operator



Topics
  Description
 
  Individual Coverage
Group Coverage
Selective Coverage
Eligibility for Coverage
Interaction of Individual and Group Coverage
Cover to Voice Mail with Escape to System Operator
Cover to System Operator Before Voice Mail
Primary Coverage
  Delayed Auto Attendant Coverage
Phantom Calling Groups
  Phantom Extensions
Cover to Personal Secretary Before Voice Mail
  At a Glance
  Considerations and Constraints
  Telephone Differences
Feature Interactions