Delayed Auto Attendant Coverage

To set up Delayed Auto Attendant Coverage for the operator, do the following:

Select a Calling Group extension (for example, 791) that has no members.
Program the lines assigned to the buttons on the DLC system operator position to ring directly into the phantom Calling Group.
Assign the MERLIN Messaging Calling Group as the overflow receiver for the phantom Calling Group.
Change the factory setting for the number-based overflow from 1 to 99 calls and set the time-based Overflow Thresfold to the appropriate setting (approximately 5 secoinds for each ring). For example, if you want a call to ring at the DLC system operator's position 5 times before being transferred, set the time-based overflow to 25 seconds.

Topics

	Individual Coverage
	Group Coverage
	Selective Coverage
	Eligibility for Coverage
	Interaction of Individual and Group Coverage
	Cover to Voice Mail with Escape to System Operator
	Cover to System Operator Before Voice Mail
	Primary Coverage
	Delayed Auto Attendant Coverage
	Phantom Calling Groups
	Phantom Extensions
	Cover to Personal Secretary Before Voice Mail