Up to 30 coverage groups can be programmed for the system. Group Coverage is an arrangement in which senders are organized into coverage groups, and calls received by any unavailable group member are sent to one or more receivers. There is no limit to the number of members in a group, but a given extension can be a member of only one group. Any telephone except a QCC can be a member of a coverage group.
Three types of receivers can be assigned to cover calls for coverage groups:
Each Group Cover button can be programmed for Immediate Ring, Delay Ring, or No Ring.
A single-line telephone cannot be programmed individually as a Group Coverage receiver. It can, however, be a member of a Calling Group that is a receiver.
 |
You may not program a Group Cover button to receive calls for a coverage group located on another system. |
| |
A coverage group may not send its calls directly to a QCC on another system. However, the same result can be achieved by having the coverage group send calls to a local Calling Group whose sole member is a remote QCC or remote Listed Directory Number (LDN) extension. |
When a Calling Group is programmed as a receiver for a coverage group, a call to a coverage group member enters the Calling Group queue and waits for an available Calling Group member. When the call rings at an available member's telephone, it stops ringing at the sender's telephone and the sender's green LED turns off. Because Calling Group calls are queued, a Calling Group member cannot distinguish a coverage call from any other type.
Group Coverage by a Calling Group is used to provide coverage by a voice messaging system (VMS).
| |
A coverage group may not send its calls directly to a Calling Group on another system. However, the same result can be achieved by having the station send calls to a local Calling Group whose sole member is a remote Calling Group extension. |
The System Manager can control the delay before calls are sent from each sender's extension to Group Coverage receivers. When Individual and Group Coverage are combined, the Primary Cover Ring Delay controls the interaction between Group and Individual Coverage for each extension. The Ring Delays Affecting Coverage table summarizes the ways that these options work together. Further information about interactions between Group and Individual Coverage is included later in this section, in the topic Interaction of Individual and Group Coverage.
| |
If a Calling Group is assigned to take calls for a coverage group, no other types of receivers--multiline telephones with Group Cover buttons nor the QCC queue--can be assigned for that coverage group. |
