Coverage Feature

Description

Coverage allows a call ringing at one extension (a sender) to ring at another extension (a receiver) at the same time and to be answered at either extension. It is not necessary for the sender and receiver to have shared Personal Lines or Shared SA buttons. A coverage sender, whose calls are covered, can be an individual extension (Individual Coverage) or a group of extensions (Group Coverage).

An extension becomes a sender and has its calls covered in either or both of the following ways:

An individual multiline telephone can have any combination of up to eight Individual Cover and Group Cover buttons.

Several timers, summarized in Ring Delays Affecting Coverage, affect the delivery of a call to coverage and/or how a covered call rings. Additional settings allow System Managers to customize coverage delays on an extension-by-extension basis, rather than by specifying delay intervals for all extensions on the system. These extension timers replace the system-wide settings for Coverage Delay Interval and Delay Ring Interval. Explanations of these timers are included in the descriptions of Individual Coverage and Group Coverage later in this section.

 

Topics
  Description
 
  Individual Coverage
Group Coverage
Selective Coverage
Eligibility for Coverage
Interaction of Individual and Group Coverage
Cover to Voice Mail with Escape to System Operator
Cover to System Operator Before Voice Mail
Primary Coverage
  Delayed Auto Attendant Coverage
Phantom Calling Groups
  Phantom Extensions
Cover to Personal Secretary Before Voice Mail
  At a Glance
  Considerations and Constraints
  Telephone Differences
Feature Interactions