Coverage Feature

Description

Selective Coverage

When an extension has calls covered, all of its eligible calls are covered unless the sender uses one of the following coverage options:

To turn coverage off or on, the sender must have a programmed Coverage Off button.

To use Coverage Inside Off/On, the sender must use the programming code or select it from the display of a display telephone (using ListFeature) in extension programming. It cannot be programmed on a button.

A user at an extension can override Night Service control of Coverage VMS Off buttons by pressing the Coverage VMS Off button at the extension. At the next transition into or out of Night Service, however, the Coverage VMS Off button follows Night Service status (inactive during Night Service operation, active during normal business-hours operation). Consider the following example where a Coverage VMS Off button has been manually pressed when Night Service with Coverage Control goes on (see Night Service for more information):
Topics
  Description
 
  Individual Coverage
Group Coverage
Selective Coverage
Eligibility for Coverage
Interaction of Individual and Group Coverage
Cover to Voice Mail with Escape to System Operator
Cover to System Operator Before Voice Mail
Primary Coverage
  Delayed Auto Attendant Coverage
Phantom Calling Groups
  Phantom Extensions
Cover to Personal Secretary Before Voice Mail
  At a Glance
  Considerations and Constraints
  Telephone Differences
Feature Interactions