Coverage Feature

Description

If you need coverage by a personal secretary who is not a system operator at an operator console, then Primary Coverage can be used on the secretary's telephone. The secretary can use Direct Voice Mail to transfer the call back to the user's voice mail. If the secretary is out, calls can either continue to ring or go to voice mail, depending on the status of the user's Coverage VMS Off button.

To set up Primary Coverage to a personal secretary before going to voice mail, do the following:

1. Assign the extension to a coverage group. Assign the coverage group to Calling Group 770 (voice mail).
2. Program a Primary Cover button for the extension on the secretary's telephone. Program it for Delay Ring.
3. If you want to keep calls from going to voice mail when the secretary does not pick up, program a Coverage VMS Off button on the extension.

A caller dials the DID number. Extension 23 rings several times. The covering secretary answers, and the caller asks to leave a message. The secretary uses the Direct Voice Mail feature to transfer the call to the extension's voice mail. The caller leaves a message, and the extension's Message light goes on. If the operator fails to answer, the call either goes to voice mail or keeps ringing, depending on the Coverage VMS Off status at the extension for the DID number.

Topics
	Description
	Individual Coverage Group Coverage Selective Coverage Eligibility for Coverage Interaction of Individual and Group Coverage Cover to Voice Mail with Escape to System Operator Cover to System Operator Before Voice Mail Primary Coverage   Delayed Auto Attendant Coverage Phantom Calling Groups   Phantom Extensions Cover to Personal Secretary Before Voice Mail
	At a Glance
	Considerations and Constraints
	Telephone Differences
	Feature Interactions