The following table lists the administrative procedures and subscriber
information for each Modular Messaging feature.
| Feature
or Capability |
Overview |
Administrator
Tasks |
Subscriber
Configuration Tasks |
| Telephone
user interface (TUI) properties |
| Automated Attendant |
Automated Attendant is
an interface that greets callers and routes them to the extension
numbers of called subscribers. |
Enable Automated Attendant for a voice mail
domain (VMD). See VMSC
- VMD - Telephone User Interface - General Tab.
Configure Automated Attendant. See VMSC
- VMD - Auto Attendant Dialog Box.
Record prompts for Automated Attendant. See Visual
Voice Editor (Custom Prompts). |
Not applicable |
| Call Handling |
With the Call Handling
feature, subscribers can administer the system to differentiate
between calls that reach a mailbox because an extension is busy
or because there is no answer. |
Enable subscribers to use the Call Handling feature.
See SA - Modular Messaging - Advanced
Properties Dialog Box. |
From Subscriber Options and Web Subscriber Options,
subscribers can override call handling.
Web Subscriber Options
Quick Reference Guide (pdf)
Subscriber Options
User Guide (pdf) |
| Caller Applications |
Caller Applications is
a feature that is used to create applications to route calls
or play pre-recorded information. Caller Applications allows
administrators to extend those parts of the Modular Messaging
TUI that are accessible to callers.
For more information, see MAS
Administration Guide (pdf). |
Caller Applications
(CA) Editor Associate a Caller Application with a subscriber's
secondary extension number. See SA
- Modular Messaging - Extension Number Options Dialog Box.
Enable subscribers to record Caller Application prompts.
See SA - Modular Messaging -
Advanced Properties Dialog Box. |
From the TUIs, subscribers can record Caller
Application prompts. See Telephone
User Interface Guide (pdf). |
| Choice of TUI |
Modular Messaging Release
3 supports the following TUIs:
- Serenade TUI for Modular Messaging
- AUDIX TUI for Modular Messaging
- Aria TUI for Modular Messaging
|
Assign a TUI to a Class-of-Service (COS). See
VMSC - VMD - Telephone
User Interface - Class of Service Tab. |
Not applicable |
| Greetings and prompts for
a subscriber mailbox |
Subscribers can set up
the Modular Messaging TUIs to play personalized Call Answer
greetings to callers. |
Enable subscribers to use the Extended Absence
Greeting (EAG) feature and to edit greetings. See SA
- Modular Messaging - Advanced Properties Dialog Box.
|
From the Modular Messaging TUIs, Subscriber
Options, and Web Subscriber Options, subscribers can:
- Activate optional greetings, when Call Handling is enabled
- Activate or de-activate an EAG
Telephone User Interface
Guide (pdf)
Web Subscriber Options
Quick Reference Guide (pdf)
Subscriber Options
User Guide (pdf) |
| Mailbox Initialization |
Mailbox Initialization
is a feature that plays instructions to new subscribers the
first time they open their mailboxes. These instructions guide
subscribers through the process of changing their password and
recording their spoken name. In addition, Modular Messaging
Aria TUI subscribers can record the ’Please Hold’
prompt and personal greetings using the initialization feature. |
Enable New Mailbox Initialization. See VMSC
- VMD - Telephone User Interface - General Tab. |
Not applicable |
| Personal Operator |
Personal Operator is an
extension number or mailbox that callers are directed to if
they request help and select 0 from within a subscriber's mailbox. |
Select the Operator Access parameter to enable
Personal Operator for a COS. See VMSC
- VMD - Telephone User Interface - Class of Service Tab.
Set up a schedule for Personal Operator. See VMSC
- VMD - Telephone User Interface - Attendant Schedules Tab.
Specify the Personal Operator number and select a schedule.
See SA - Modular Messaging -
Advanced Properties Dialog Box. |
From the Modular Messaging TUIs, Subscriber Options,
and Web Subscriber Options, subscribers can change their Personal
Operator configuration.
Telephone User Interface
Guide (pdf)
Web Subscriber Options
Quick Reference Guide (pdf)
Subscriber Options
User Guide (pdf)
Also see: Web Subscriber Options online help |
| Sorting TUI messages |
Modular Messaging can be
configured to sort messages by urgency, time received, or message
type. This sort order is used when subscribers access messages
from the TUIs.
For more information, see Concepts
and Planning Guide (pdf). |
Not applicable
|
From Subscriber Options and Web Subscriber Options,
subscribers can sort messages by urgency, time received, and
message type.
Web Subscriber Options
Quick Reference Guide (pdf)
Subscriber Options
User Guide (pdf) |
| Time and greeting settings
for a VMD |
Administrators can configure
the time and greeting settings for a VMD. These settings define
an organization’s daily business hours and control when
certain greetings are played by Automated Attendant. |
Configure time and greeting settings for a VMD.
VMSC - VMD - Telephone
User Interface - Time/Greeting Tab
|
Not applicable |
| TUI receptionist |
A TUI receptionist is the
default system operator that is used for subscribers that do
not have a Personal Operator defined. |
Configure receptionist properties for a VMD.
See VMSC - VMD - Telephone
User Interface - Receptionist Tab. |
Not applicable |
| Languages,
Encoding, and Text-to-Speech (TTS) |
| Audio Encoding |
Modular Messaging supports
the Global System for Mobile Communications (GSM) 6.10 and G.711,
A-law and µ-law voice encoding formats.
For more information, see Concepts
and Planning Guide (pdf). |
VMSC - VMD
- Audio Encoding Dialog Box
|
Not applicable |
| Display language for Subscriber
Options |
If Subscriber Options is
installed on the messaging application server (MAS), administrators
can change the display language for the Subscriber Options screens. |
Intro - Changing
the Display Language for Modular Messaging Subscriber Options |
From Subscriber Options and Web Subscriber Options,
subscribers can change the display language of the application.
Web Subscriber Options
Quick Reference Guide (pdf)
Subscriber Options
User Guide (pdf) |
| Multilingual Call Answer |
Subscribers can configure
their mailboxes to support up to three languages, including
Teletypewriter (TTY), for Call Answer sessions. |
Not applicable |
From Subscriber Options and Web Subscriber Options,
subscribers can override multilingual Call Answering defaults
and select the language(s) in which the callers will hear audible
prompts.
Web Subscriber Options
Quick Reference Guide (pdf)
Subscriber Options
User Guide (pdf) |
| Primary language |
The primary language is
the language that is used by the TUIs. The primary language
is also used if multilingual text-to-speech (TTS) conversion
is requested, and the language of the text cannot be determined. |
VMSC - VMD
- Languages Dialog Box
|
From Subscriber Options and Web Subscriber Options,
subscribers can select a primary Call Answer language.
Web Subscriber Options
Quick Reference Guide (pdf)
Subscriber Options
User Guide (pdf) |
| Text-to-Speech (TTS) |
TTS conversion enables
subscribers to hear their e-mail messages read over the telephone. |
Enable multilingual TTS and select the languages
to be used for TTS. See VMSC
- VMD - Languages Dialog Box. |
Not applicable |
| Messaging |
| Fax messaging |
Modular Messaging—Exchange
requires a third-party fax server for fax messaging.
For more information, see Concepts
and Planning Guide (pdf). |
Enable and configure fax messaging for a VMD.
See VMSC - VMD - Fax Dialog
Box.
Enable subscribers of a COS to accept incoming fax calls.
See VMSC - VMD - Telephone
User Interface - Class of Service Tab. |
From Subscriber Options and Web Subscriber Options,
subscribers can specify the default fax number for printing
faxes.
Web Subscriber Options
Quick Reference Guide (pdf)
Subscriber Options
User Guide (pdf) |
| Voice messaging |
Voice messaging enables
subscribers to create, receive, and forward voice messages.
Subscribers that are not enabled for voice messaging cannot
receive Call Answer messages and cannot use the TUI to access
their mailboxes. However, they can still use an e-mail or
Web client to create, forward, and receive messages. |
SA - Modular Messaging
Tab
Select the Send Messages parameter to enable voice messaging
for a COS. See VMSC
- VMD - Telephone User Interface - Class of Service Tab.
|
Not applicable |
| Addressing |
| Dial by Name |
Dial by Name is a method of addressing that allows
callers to spell a recipient's name on the telephone keypad. |
Enable Dial by Name for a COS. See VMSC
- VMD - Telephone User Interface - Class of Service Tab.
VMSC - VMD - Telephone
User Interface - Dial By Name Tab
Select the Permit Callers to Access Directory Services option
to allow callers to use Dial By Name. See VMSC
- VMD - Telephone User Interface - Caller Tab. |
Not applicable |
| Message
or Call Notification |
| Call Me |
With Call Me enabled, Modular
Messaging calls subscribers at a designated telephone number
or telephone list, when subscribers receive a message that meets
subscriber-specified criteria.
For more information, see Concepts
and Planning Guide (pdf). |
Enable and configure Call Me for a VMD. See
VMSC - VMD - Call Me Dialog
Box.
Enable subscribers to use Call Me. See SA
- Modular Messaging - Advanced Properties Dialog Box.
Configure port groups for Call Me. See VMSC
- MAS - Port Groups - Usage Tab. |
From the TUIs, Subscriber Options, and Web Subscriber
Options, subscribers can enable or disable Call Me.
From Subscriber Options and Web Subscriber Options, subscribers
can also set up rules and phone lists for redirecting their
calls.
Telephone User Interface
Guide (pdf)
Web Subscriber Options
Quick Reference Guide (pdf)
Subscriber Options
User Guide (pdf) |
| Call Screening from Automated
Attendant |
Call screening requires
callers to announce themselves before subscribers answer their
calls. Subscribers can then decide whether to take the call.
For more information, see Concepts
and Planning Guide (pdf). |
Enable subscribers to use Call Screening. See
SA - Modular Messaging - Advanced
Properties Dialog Box.
|
Subscribers can activate Call Screening from
Subscriber Options and Web Subscriber Options.
Web Subscriber Options
Quick Reference Guide (pdf)
Subscriber Options
User Guide (pdf) |
| Find Me |
Find Me redirects unanswered
calls to a list of telephone numbers specified by the subscriber.
For more information, see Concepts
and Planning Guide (pdf). |
Enable subscribers to use Find Me. See SA
- Modular Messaging - Advanced Properties Dialog Box.
|
From the TUIs, Subscriber Options, and Web Subscriber
Options, subscribers can enable or disable Find Me.
From Subscriber Options and Web Subscriber Options, subscribers
can set up rules and phone lists for redirecting their calls.
Telephone User Interface
Guide (pdf)
Web Subscriber Options
Quick Reference Guide (pdf)
Subscriber Options
User Guide (pdf) |
| Intercom Paging |
Intercom Paging allows
Modular Messaging to page subscribers when the subscribers are
not at their desks. Once subscribers are paged, they must return
to their extensions to receive the call. If subscribers do not
respond to the page, the system transfers the callers to their
mailboxes.
For more information, see Concepts
and Planning Guide (pdf). |
Enable subscribers to use Intercom Paging. See
SA - Modular Messaging - Advanced
Properties Dialog Box. |
From the Aria TUI, Subscriber Options, and Web
Subscriber Options, subscribers can configure Intercom Paging
options (On, Off, or Automatic).
Telephone User Interface
Guide (pdf)
Web Subscriber Options
Quick Reference Guide (pdf)
Subscriber Options
User Guide (pdf) |
| Message Waiting Indicator |
MWI is a method of alerting
subscribers when messages that meet specified criteria arrive
in their mailbox. Subscribers are alerted by either a lamp indicator
on the telephone or an audible tone (stutter dialtone) when
they pick up the receiver.
For more information, see Concepts
and Planning Guide (pdf). |
Enable and configure MWI for a VMD. See VMSC
- VMD - Message Waiting Indicator - General Tab.
Enable subscribers to use MWI. See SA
- Modular Messaging - Advanced Properties Dialog Box.
Configure ports groups for MWI. See VMSC
- MAS - Port Groups - Usage Tab. |
From Subscriber Options and Web Subscriber Options,
subscribers can enable or disable MWI and set up MWI rules.
Web Subscriber Options
Quick Reference Guide (pdf)
Subscriber Options
User Guide (pdf) |
| Notify Me |
Notify Me provides enhanced
notification for new Call Answer messages and caller-requested
notification of missed calls to the subscriber.
For more information, see Concepts
and Planning Guide (pdf). |
Enable subscribers to use Notify Me. See SA
- Modular Messaging - Advanced Properties Dialog Box.
|
From the Aria TUI, Subscriber Options, and Web
Subscriber Options, subscribers can use the Notify Me feature
to be notified of messages in their mailbox.
Telephone User Interface
Guide (pdf)
Web Subscriber Options
Quick Reference Guide (pdf)
Subscriber Options
User Guide (pdf) |
| Management |
| Alarms, logs, and reports |
The MAS generates system alarm and
error logs.
Administrators can use the Reporting Tool to generate MAS
reports.
For more information, see Concepts
and Planning Guide (pdf). |
Administer alarm notification for a VMD. See
VMSC - VMD - Serviceability
Dialog Box.
Administer alarm notification for an MAS. See VMSC
- MAS - Serviceability Dialog Box.
Overview of Reports and Logs
Reporting Tool |
Not applicable |
| Simple Network Management Protocol
(SNMP) |
SNMP allows administrators to manage
and monitor network elements.
For information about how Modular Messaging supports SNMP,
see Concepts and Planning
Guide (pdf). |
VMSC
- VMD - Serviceability - SNMP Tab |
Not applicable |
| Backup |
Modular Messaging allows
administrators to back up critical MAS data. When a system failure
occurs, administrators can use the backed up data to restore
data to the servers. |
Intro - Backing
Up System Data |
Not applicable |
| MAS Diagnostic and reporting
tools |
MAS diagnostic and reporting
tools allow administrators to perform the following tasks:
- Generate reports for monitoring system usage, planning
capacity, and tracking security
- View events generated by voice mail system activity and
logged in the operation history database
- Check the performance of MASs
Diagnostic and reporting tools include Reporting Tool, Operation
History Viewer, MMSnap Utility, and System Performance Monitoring
Tools.
For more information, see Concepts
and Planning Guide (pdf). |
Intro - Diagnostic
and Reporting Tools |
Not applicable |
| Licensing |
Avaya controls the use
and access of some of Modular Messaging features through licenses
that the customer purchases.
For more information, see MAS
Administration Guide (pdf). |
VMSC - VMD
- Licensing Dialog Box
|
Not applicable |
| Tracing System |
Tracing System is a Microsoft
Windows 2003 service where information about voice mail system
activity (operation history events) is logged. Operation history
events are dynamically stored in the operation history database.
|
VMSC - VMD
- Tracing System Dialog Box |
Not applicable |
| Other
features |
| Personal Distribution Lists
(PDLs) |
A PDL is a labeled collection
of addresses that subscribers create and save for later use.
Messages that are addressed to the list are sent to all the
multiple addresses (list members) within the list.
For more information, see Concepts
and Planning Guide (pdf). |
Not applicable
|
Subscribers can create a PDL only from the TUIs.
However, subscribers can modify an Exchange distribution list
to a PDL by using Subscriber Options or Web Subscriber Options.
From the TUIs and the Modular Messaging Outlook Client, subscribers
can address messages to PDLs.
Web Subscriber Options
Quick Reference Guide (pdf)
Subscriber Options
User Guide (pdf)
Telephone User Interface
Guide (pdf)
Microsoft Outlook
Client User Guide (pdf) |
| Multiple Time Zones |
This feature enables administrators
to select and assign time zones to a group of subscribers within
a VMD.
For more information, see Concepts
and Planning Guide (pdf). |
Administrators can assign subscribers a COS that
uses the system time zone. Or, classes-of-service that use time
zones that are different from the system time zone can be set
up and assigned to the appropriate groups of subscribers.
See VMSC - VMD - Telephone
User Interface - Class of Service Tab. |
From Subscriber Options and Web Subscriber Options,
subscribers can override the time zone specified for a COS.
Subscribers can change the time zone for the TUI and Modular
Messaging Web Client.
Subscriber Options
User Guide (pdf)
Web Subscriber Options
Quick Reference Guide (pdf)
Also see: Web Subscriber Options online help |
| Offline access to messages |
When an MAS goes offline,
Modular Messaging allows subscribers to continue to access Call
Answer messages. Subscribers must use the TUI to retrieve message.
For more information, see Concepts
and Planning Guide (pdf).
|
VMSC -
VMD - Messaging - Offline Access Tab VMSC
- VMD - Messaging - Configuration Tab |
Not applicable |
| Security |
Modular Messaging provides
administration tools that allow administrators to minimize unauthorized
intrusions into the system.
For more information about these tools and about the safeguards
and measures that can be taken to ensure that the Modular
Messaging servers operate in a secure manner, see Modular
Messaging and security. |
Modular Messaging and security
Avaya Toll Fraud
and Security Handbook (pdf) |
From Subscriber Options and Web Subscriber Options,
subscribers can change their mailbox passwords.
Web Subscriber Options
Quick Reference Guide (pdf)
Subscriber Options
User Guide (pdf) |
| Switch integration |
Switch integration is the
means by which the switch and the Modular Messaging system
exchange control information.
For more information, see Concepts
and Planning Guide (pdf). |
VMSC - MAS
- Telephony Interface Dialog Box
VMSC - MAS - PBX Integration
Dialog Box |
Not applicable |
