Group Calling Member Assignments

System Manager

All

Not required

7c, Group Coverage

Assign group members and supervisors to each group:

Extensions or MoreGrp CallingMembers Dial Calling Group ext. no.EnterDial ext. no. Enter BackBackBack

Group Calling Line/Trunk or Pool Assignments

System Manager

All

Not required

7d, Group Calling

Assign lines/trunks to ring into Calling Group:

Extensions or MoreGrp CallingLine/Pool Dial Calling Group ext. no.EnterDial line/trunk no.Enter BackBackBack

Queue Control

System Manager

All

Not required

7d, Group Calling

Assign maximum number of calls allowed in Calling Group queue:

Extensions or MoreGrp Calling or MoreQueue CtrlDial Calling Group ext. no.Enter Dial no. of calls allowed in queue (0�99)EnterBack BackBack

Priority Call Queuing

System Manager

All

Not required

7d, Group Calling

Designate Calling Group as the Support Calling Group for another, and assign priority level of that Calling Group:

Extensions or MoreGrp Calling or More PriorityEnter extension number of groupEnter Enter Group Priority (1�32)(To program the next group, select Next)EnterBackSupportEnter extension number of groupEnterEnter Support Group(To program the next group, select Next)EnterBackBackBack

Group Calling Delay Announcement

System Manager

All

Not required

7d, Group Calling

Designate as many as ten primary delay announcement devices and one secondary device:

Extensions or MoreGrp CallingDelayAnnce Dial Calling Group ext. no.EnterSelect Primary Announcement or Secondary Announcement Enter extension number of announcement deviceEnter BackBackBack

Set the delay before the secondary announcement is played and/or repeated:

Extensions or MoreGrp CallingDelayAnnce Dial Calling Group ext. no.Announcement Interval Enter the Announcement Interval (0�900)Enter BackBack

Set the secondary announcement to repeat after the Announcement Interval:

Extensions or MoreGrp CallingDelayAnnce Dial Calling Group ext. no.EnterRepeat AnnouncementSelect Yes or NoEnterBackBack

Hunt Type

System Manager

All

Not required

7d, Group Calling

Select hunt type, Circular, Linear, or Most Idle:

Extensions or MoreGrp CallingHunt TypeDial Calling Group ext. no.EnterCircular, Linear, or Most IdleEnterBackBackBack

Group Coverage Receiver

System Manager

All

Not required

7c, Group Coverage

Designate Calling Group as receiver for a Group Coverage sender:

Extensions or MoreGrp CallingGrp Coverage Dial Calling Group ext. no.EnterDial coverage group no. EnterBackBackBack

Group Calling Message-Waiting Indicator

System Manager

All

Not required

7d, Group Calling

Assign message-waiting receiver for Calling Group:

Extensions or MoreGrp CallingMessage Dial Calling Group ext. no.EnterDial ext. no. for MWI receiverEnterBackBack

Group Type

System Manager

All

Not required

7d, Group Calling

Choose Calling Group type to determine whether Calling Group members are automatically logged in after a system restart. When a Calling Group is used for voice messaging systems, specify whether VMI type is integrated or generic:

Extensions or MoreGrp CallingMore Group TypeDial Calling Group ext. no.EnterSpecify login type (Auto login, Auto logout, Integrated VMI, or Generic VMI) Enter BackBackBack

Group Calling Overflow and Thresholds

System Manager

All

Not required

7d, Group Calling

Select/set overflow basis and/or threshold and designate Calling Group or QCC queue as overflow receiver; set the overflow threshold time:

Extensions or MoreGrp CallingOverflow Dial Calling Group ext. no.EnterDial overflow ext. no. EnterNumber Based OverflowDropDial no. of calls (1-99)EnterTime Based OverflowDrop Dial no. of seconds(0-900)EnterPrompt Based Overflow Select Yes or NoEnterBackBackBack

Group Calling Calls-In-Queue Alarm Thresholds

System Manager

All

Not required

7d, Group Calling

Set calls-in-queue alarm threshold; specify up to three alarm levels to signal increasing number of callers waiting:

Extensions or MoreGrp CallingQueue Alarm Dial Calling Group ext. no.EnterSelect Alarm Threshold 1 or Alarm Threshold 2 or Alarm Threshold 3Drop Dial no. of calls (1�99) EnterBackBack

Group Calling External Alert for Calls-In-Queue Alarm

System Manager

All

Not required

7d, Group Calling

Assign external alert to notify Calling Group members of calls-in-queue alarm:

Extensions or MoreGrp CallingXtnl Alert Dial Calling Group ext. no.EnterDropDial ext. no. for alert EnterBackBack

Group Calling

System Manager

All

Not required

6e, Group Calling

Enter display label for Calling Group:

or MoreLabelingGrp CallingDial Calling Group ext. no.EnterEnter labelEnterBackBack