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Group Calling Feature

Telephone Differences

Queued Call Consoles

A QCC cannot be a member of a calling group and cannot be assigned as a calling group supervisor position.

The QCC queue can be designated to provide overflow coverage for calls from one or more calling groups. However, it cannot be designated as a Support calling group. When an overflow call is sent to the QCC queue, it is not identified as a calling group call.

When a calling group provides Position-Busy backup coverage for a QCC operator, only inside Dial 0 calls from the QCC queue are subject to queue control.

A calling group with a non-local member can be used to send overflow calls over the private network to a QCC queue or to provide Position-Busy Backup or a QCC. See the Network Reference for details.

Topics
	Description
	Incoming Calls Call Handling
	At a Glance
	Calling Group Options
	Queue Control Calling Group Supervisor Position Hunt Type Calling Group Priority & Support Calling Groups Delay Announcements Message - Waiting Receiver Calls-in-Queue Alarm Threshold Overflow Threshold Overflow Threshold Time Prompt-Based Overflow Overflow Receiver Calling Group Overflow Receiver QCC Queue Overflow Receiver Calling Group Type Automatic Configuration of the MERLIN Messaging System Using Alarm Thresholds to Monitor the Effectiveness of Delay Announcements
	Considerations & Constraints
	Priority Queueing Considerations
	System Programming
	Mode Differences
	Telephone Differences
	Direct Line Consoles Direct Station Selector Queued Call Consoles Other Multiline Telephones Single-Line Telephones
	Feature Interactions